Cook Siding & Window Co Inc

I strive to be honest and fair with all my business dealings. I take the time to understand the task at hand and what's involved to accomplish it and during the process I verify that no corners are cut and the job is done correctly, professionally, in a timely manner and typically above the expectations of all involved. This is not the case with Cook Siding and Window specifically Jessie Cook. I discovered after the vinyl siding job on my house was complete that house wrap was left off one side of my house. Not until over 2 months did Jessie finally get his crew out to remove the vinyl siding and install the promised house wrap. No excuse for such lack of professionalism and delay to correct a mistake on their behalf. To top it off he charged me full price!

very good. They fixed a damaged gutter and cleaned them.

It took about 2 weeks of phone tag to finally speak with Joseph to schedule an appointment to get an estimate. On the day of the estimate no one came. I called after an hour and was told that he had gotten a note from his office the day before saying that I had called and said I needed to re-schedule. I had done no such thing. He did come out for an estimate two days later. He told me he would email the estimate to me the following day. After hearing nothing for a week I called and left a message, asking for an estimate. Joseph sent an email saying that he had been out sick and would have the estimate to me the next day. Five days later I still have not gotten the estimate.

Great job with most everything. Cleaned up after their work. Came back and fixed a porch light. We like the Windows. However, the original windows on front of the house are Tudor style and we love them, decided to keep them. When they wrapped them the wrap covered over the bottom of the windows which open out, so there was no way to open them. I was asked "do you ever open them?" They had to take the wrap off these windows which left holes in the wood and chipped paint. We were told they do not do paint. We couldn't believe that they didn't fix a problem they created.

I contacted this company by phone two weeks ago and spoke with a representative. I let her know that we wanted an assessment of the guttering on our home and definitely needed some additional downspouts installed. The company scheduled a time to come to our home. After rearranging my work schedule to be available to meet them, nobody showed up. I called and left a message on their voice mail and nobody called, so later in the afternoon I tried again. This time, I did connect with the person who was supposed to come out. She told me that she had been tied up with something else that morning and just could not come for the appointment. She then told me that the job we had was probably going to be too small for them and not worth them coming out anyway because of the distance involved. I was surprised and disappointed at their lack of professionalism. They scheduled an appointment that they apparently did not intend to keep, did not show up, did not call to explain, and did not even seem apologetic when I finally tracked them down. I would not recommend them due to the shoddy customer service I experienced.. Update: I'm sorry to say that this review was not submitted in error. The work request was for my home in Riner, VA, not my other house in a distant location (which may be the location on record at Angie's List). The appointment was scheduled for 8/21 at 8:30AM and the employee who scheduled it was named Mallory. It was also Mallory who we finally got in touch with after the no-show to the appointment. She seemed nonchalant about not honoring the appointment and not even calling to explain and cancel it. We were disappointed in our experience since the company is rated so well here.

Outstanding service. Installers were prompt and professional. No complaints.

Responded promptly and courteously to initial call. Offered several alternatives without high pressure. Everything went smoothly, except for them ordering the windows with the wrong grids. The windows were installed professionally. They have ordered the correct replacement windows which should just be swapped out without having to alter the frames. The company offered a discount if we would keep the original windows, but since they were not historically compatible with the house design, we elected not to keep them. The company was willing to order the new windows at their cost and replace them. All in all it has been a satisfactory transaction. I would not hesitate to use them again.

Very prompt and got the job done. Fair price!

I asked the vendor out to give me a quote for cleaning my gutters and placing a screen in them to prevent leaves etc. from clogging them up. Instead I got a quote to replace all my gutters (I can see no need to do this) and install a higher end leaf protection system. The quote for the work was just under $4000 which was more than double the amount I wanted to spend on the project. I asked for a simpler project without replacing my gutters but the vendor was not interested in providing that kind of service. Responded very quickly to my request for quote and was on time for our appointment. My house is a bit out of the way and this may be the only vendor I have had at the house that has showed up on time. Might consider again it I was considering a much larger project, but I felt the vendor was not interested in working with me on the project I wanted

The salesperson showed up on time and gave the requested quote promptly. We accepted it the same day. Although she promised the work would begin in 1-2 weeks, no one contacted us and nothing was scheduled until we called them again after 4 weeks. The technician doing the job was apparently uninformed about its scope and began to remove all the siding on that side of the house. We noticed the excessive removal and stopped him but not before he had removed and damaged a number of 'good' pieces of siding. The supervisor stopped by and instructed him to replace the excess, but it was damaged and so they had to cut down those pieces to remove the damages, resulting in an excessive number of seams in the repaired area. The technician was sent alone for the duration of the job, even though most of it was conducted high above the ground (wrapping the 2-story columns). This made the work go very slowly since the technician had to frequently climb up and down the ladder. For this reason it took almost 3 weeks to complete the job, which should have been done in just a few days had there been two men working on it. On the other hand the overall work was done professionally and we're satisfied with the overall result. The technician did a very good job cleaning up all excess materials afterwards. In spite of the fact that he smoked, he took all butts with him rather than littering them on the ground, which has been a problem with other contractors in the past.

The salesman was prompt, courteous, friendly, and our dogs loved him! He provided a reasonable estimate and explained a promotion that the company was having so that we could get the best price for the PlyGem windows. The company was flexible in scheduling the installation so that we could schedule it around a time when one of us could be here. The installers worked hard to complete the job quickly but thoroughly. We felt that they went above and beyond in their work. They did not leave a mess behind and even cleaned the windows and helped me re-hang the blinds before they left! We just found out that they also install roofs and are very excited to get them back out here for our next home improvement project. Highly recommended!

Had them take down old, worn out gutters and replace with new. Also replaced damaged fascia board. These guys were quick, efficient, and you can't even tell they were here. Joseph was great on the sales end, taking several trips down to meet in person. Overall excellent. Will hire again.

We overall had a good experience. We did have some issues with the sales rep and found out later that he had only been there a short time and had no prior experience selling this type of materials and services. There were some communication issues between he and us a few times, but we worked it out. He also didn't keep good notes and would forget conversations. But, the company as a whole was great to work with. We did this work through a 203K Government Rehabilitation loan, which requires a great deal of extra paperwork. The original deal was for them to do the roof as well, but we found out the week before they started that they had been so busy that the company's asbestos certification had expired, so they had to sub-contract that. It seemed as though our sales guy didn't tell the owner about us having this asbestos roof? We had to go through an amendment process to add this subcontractor to the FHA 203K, but it eventually worked out. We ended up under budget and had enough left over to replace our OLD garage door, which we went through CSW to do, but through another subcontractor. All in all, we would use them again, but would probably want a different account manager to assist us ... the guy we worked with is no longer there, so it won't be an issue anyway.

The removed my old guttering, installed soffit and facia boards, and put up new guttering. I am very pleased with the appearance and performance thus far.

Like they were never there. Looks great and functions as expected.

He was prompt and personable and left a good impression

We had an excellent, informative visit with two representatives from this company. We ended up using a different provider because we had additional work which Cook Siding didn't do. We learned a lot from the information they provided and would not hesitate to use their services for future work at our property.

very good. clean up also very good which is important with small children and dogs. crew was very courteous and the lead was great with proving info.

No work was performed by this company.

I called Cook and requested an estimate. They were friendly and set up a time to have someone come out. He was very professional. He brought with him books of samples so we could decide which color we felt matched our siding as it had been on the house since it was built. His intent was to get our house back to it's original look without costing an arm and a leg. Within a week we had our estimate. Within another week the work was done. They were able to do both the siding and the gutter work on the same day. They were able to meet the deadline they have given us. I will definitely would recommend Cook to friends and family. The quality of their work looks great.

From the moment we began talking with Brent, we have been pleased. We knew we had a huge project to complete when we bought an older home that desperately needed updating. Brent made us feel very comfortable through the entire process.The quality of the materials as well as the work performed were excellent. The employees were extremely respectful, professional, and worked efficiently. Following completion of the work, Mr. Cook came to inspect everything and addressed any questions that we had. Our house looks amazing! It went from being a drab neglected older home to a home that fits beautifully in our established neighborhood. We would fully recommend CSW and look forward to having them complete more work on our house over the next few months.

We had large gutters added to barns. Cook promptly came and looked at the job. They sent an estimate that required a down payment which I sent in. Then I waited quite a while for the installation. They were not good about keeping me informed during the wait. Finally, the work was done well and the gutters are great.

The person I delt with, Jeff, was very professional and responsive. I was very much impressed with how great he was to work with. When the team replaced the roof, Jeff personally came over and swept the yard with a magnet (twice) to make sure that there were no roofing nails remaining which was very important to me because I have pets. I was worried that they might get a nail in their paws. The gutters were replaced about a week or two later and Jeff returned and swept for more nails that might have been stuck in the old gutters. I am EXTREEMLY happy with the work that they did. I would absolutely recommend them to anyone. Their estimate wasn't the cheapest but nor was it the most expensive. It was very reasonable for the job they did and there were NO surprises on the bill.

They were excellent. Overall, I rate them highly. I would use them again in the future. They were great.

The job was done quickly, it looks good and the fact that it is a repair is invisible.