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Cundiff Heating & Air Conditioning Inc

Heating and Air Conditioning, Air Duct Cleaning

About us

With a Team of nearly 100 dedicated and highly skilled technicians and staff, Cundiff Heating and Air Conditioning serves Customers throughout twelve counties of Virginia’s Southwest and Southside. From his headquarters in Roanoke, VA, company founder and owner, Jerry Cundiff directs his people with hands-on, results driven approach to customer Service and Satisfaction. He makes his business philosophy abundantly clear; every employee of Cundiff works solely for the Customer. It is a simple and undeniably successful concept for all.

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

Heat pumps, gas & oil furnaces, air conditioners, boilers, radiant floor heating, geothermal systems & indoor air quality products.

Services we don't offer

Ask for details.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.556 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
14%
3
5%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 26-56 of 56 reviews

Albert D.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
smooth, on time, great employees.
Description of Work: we have a 1930 house with radiator heat. They installed air conditioning to the entire home. Excellent job, fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Curtis Y.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: "My air conditioning system failed on Memorial Day weekend while my son and his family were staying at our lake home (my wife and I were out-of-country). | |My son called on Saturday morning of Memorial Day weekend with slim hopes that anyone would respond on a holiday weekend, but they did, and came that afternoon to diagnose the problem, which turned out to be a locked compressor on a 22 year old unit. The amazing thing to me was that they not only responded so quickly (we were not a former customer) but the fee was only $79 on a holiday weekend. | |Next up was a brief conversation with Jeff Bozeman to set up an appointment on-site at my lake house. He showed up within 30 seconds of the appointed time, was extremely professional and patiently explained my options and emailed proposals to me within several hours after our meeting. | |I chose a Daikin system and so far have been extremely pleased with both the performance and extremely low noise level. | |Next, Brian came to take measurements and to ensure that the installers would have all the materials they needed for the install the next day. He too was extremely professional and once again arrived within 30 seconds of the appointed time. | |The day of install arrived and guess what? They arrived right on time. Danny and Nathan were courteous, explained how the job would proceed, were extremely neat, professional, hard working and totally knowledgeable both of the product and installation procedures. They cleaned up and even borrowed our carpet vacuum and things looked better than before they arrived. They also insured that I understood the operation of the new thermostat and safety features of the new Daikin system. | |I'll be recommending this company to all, and I'm extremely pleased to have had the pleasure of conducting business with such a dedicated staff."
Rating CategoryRating out of 5
Yes, I recommend this pro

Mitzi A.
06/2016
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Never will use them again. Poor product and terrible customer service.
Rating CategoryRating out of 5

Diane U.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenneth H.
04/2016
4.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: Repaired ductwork and cleaned ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ayme G.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Sylvia S.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cundiff Heating and Cooling installed the heat pump for the home we had built in 2006. Our unit stopped working July 15,2015 so we called them to check it out. The service was provided and paid for then several months later September 9, 2015 we had to call for service and found the same problem was occurring. When we pointed out we had paid for that same repair just months before the service was not charged to us the second time. Our concern is that the first service did not solve the problem and was only a temporary fix. We are satisfied that the second service tech explained the problem and fixed it . So we have given a B grade overall and a D grade because we had to have the repair done over.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$111

Camille C.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

George G.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Lin K.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Major repair well done

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Amy L.
01/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Courtney B.
11/2012
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
I have used Cundiff Heating and AC for approximately 5 years for maintenance of my heat pump system. I signed a contract for twice a year service visits for them to check my system in the spring and fall. The technician checks the system outside at the heat pump unit and then checks the air handling unit (in my case the unit is in the attic. The service technician also checks air flow at various points in the hose both upstairs and down. I have never had a problem with the system; with the only problem coming from something another contractor working in the attic caused and was not the fault of any work Cundiff completed). The service contract does seem a bit pricey but you don't pay the whole cost upfront but only 1/2 each time they service your system. And since I have had no problems, it is worth it.
Description of Work: Cundiff conducted a routine servicing of my heat pump for the season.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Allan W.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were at the house for several days and ran into a problem with the boiler- they stayed with it and with the help of OEM tech support and finally identified crossed wires as the problem. Despite the extra time taken, Cundiff stood by its original quote. The workers came on time and were professional, nice guys who didn't mind my questions and always explained where they were when they left for the day. I would be happy to recommend Cundiff. It is very hard to find people who will work on these hot water heating systems and their new installation solved all of the issues I have had with this system from the time we moved into our house almost 20 years ago.
Description of Work: Cundiff installed a new high efficiency gas boiler to replace my old boiler and they replaced my electric hot water tank with a new Rinnai gas-fired tankless hot water system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Joy J.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
The tech spent a little a little less than 2-hours going thru the unit - cleaning and checking everything
Description of Work: Fall/Semi-annual HVAC inspection & tune-up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lee B.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called Cundiff last Thurs. because my a/c compressor stopped working. They immediately sent Chris over to fix it. After a few minutes and a couple of tests, I was told that either the compressor needed replacing, or to have a new system installed. I got the appropriate estimates from the company and decided that I needed to go with replacing the whole system. An installation date of 8/2/12 at 8:30 AM was set. Imagine my surprise when the technicians arrived at 7:30 ready to go! They have been polite and courteoous as the rest of the Cundiff folks. They came early because it was once again going up into the mid to upper ninties today and wanted to get it done ASAP. This is how they've always been in the 20 years that we've done business with them. They installed a furnace system in one day when the temps were near freezing. They put in our original a/c system in one day - from ducts to all the components! The charges have always been reasonable; and the service great! I wouldn't consider anyone else for my heating/cooling needs.Lee N. Bristor
Description of Work: On 7/26/12 in the afternoon my a/c compressor "died". I had them replace the system in the attic since the other two components were as old as the compressor. ( They were VERY old...).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Arne S.
08/2012
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
All went well. Overall great experience. The people on the phones were wonderful and changed my appointment 3 times for me due to my time frame. Good company to deal with.
Description of Work: I had a technician named Stewart and he was on time, early actually, and he did a fantastic job at my house. He was thorough , clean and very professional. I would use them again in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Rafael G.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
The service went very well and the tech person was very experienced.
Description of Work: My AC went out during the heat spell we were having and the folks from Cundiff came out and serviced the unit. Found that the capacitor, a low cost item was out, and suggested that a contact starter be replaced. They showed the parts that needed replacement and the oxide conditions found. They tested the refrigerant and compressor and price was fair for the amount of time the service person put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

Steve H.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called them and they sent a guy out right away. I got the part and called them, and the guy was out in 20 minutes.
Description of Work: They came out to fix my stove top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

William & Susan A.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
Cundiff came to our home and repaired our heater that was making noises. They checked the coils on our heater and replaced it, and the blower. They also cleaned the unit and made recommendations. They were very prompt and professional. I will use this company again in the future.
Description of Work: We used Cundiff Heating and Air Conditioning for heating services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$283

Philip M.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have dealt with them in our other home, and we have always had good service. They gave us a time frame and they came out when they said they would, so that we did not have to wait around all day.
Description of Work: We had this company come because they are the ones that installed the system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROGER T.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
Reveived a call from the company that morning advising me of approx . arrival time......The tech arrived only 15 mins late (I consider this good in this type of bussiness)....I explained my humidity problem and after looking over the situation he told me in very good detail what he could do......my problem was solved and my winter checkup was completed within about 2HRS...
Description of Work: Winter check up service and disconnect and removal of humidity control box...... (and signed up for service plan)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295

Bahareh B.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
The serviceman, Jack, was polite, clean and thorough. Will definitely use their services again.
Description of Work: We signed up for a twice-year maintenance plan for our air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jean P.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
The technician they sent was nice and professional. He got the job done in no time. The only complain I have with this company is the way they answer the phone. Always a different person. Never nice. Often borderline grumpy. I have done business with them several times in the past but I never had a nice experience in the way they handle customer relation.
Description of Work: Preventive maintenance visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Margaret D.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Everything has been running smoothly. There have been some issues, but they always come out and do a great job fixing the issue. The charges have always been minimal for this because it is still under warranty.
Description of Work: They installed a new HVAC system for us.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Robert L. S.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Manager was very thorough and professional in explaining the procedure His crew completed the job the same day. Wife and I tinkered with thermostat and got it off kilter. I called after a couple of days (we couldn't reset it properly) and he sent over help the same day to get it straightened out. We are very pleased with the entire event.
Description of Work: Installed new Carrier heat pump & thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000
    • 1
    • 2(current)
    • 3

Contact information

4426 Palmer Ave NE, Roanoke, VA 24019

http://www.cundiffheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Cundiff Heating & Air Conditioning Inc is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Cundiff Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Cundiff Heating & Air Conditioning Inc does not offer free project estimates.
No, Cundiff Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Cundiff Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Cundiff Heating & Air Conditioning Inc offers emergency services.
No, Cundiff Heating & Air Conditioning Inc does not offer warranties.
Cundiff Heating & Air Conditioning Inc offers the following services: Heat pumps, gas & oil furnaces, air conditioners, boilers, radiant floor heating, geothermal systems & indoor air quality products.
Ask for details.

Contact information

4426 Palmer Ave NE, Roanoke, VA 24019

http://www.cundiffheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day