Cundiff Heating & Air Conditioning Inc

My outdoor AC unit went bad, called Cundiiff, they charged me $200 just come tell me what I already knew, then tried to force me to purchase an entire new system including a new furnace even though my current furnace is fairly new and works perfectly! I Notified them that I will not be using their services and they sent out a person anyway beating on all the doors of my house for 10 minutes until I answered, the guy was wearing street clothes in a normal car and attempted to just walk right into my house without even saying who he was or who he worked for, so I stopped him and asked, he told me he was with Cundiff, so I repeated that I would not be using their services bc they want me to change out everything that is not even broke, he then cussed at me saying “I don’t make the d*** laws” referencing a lie they told me in order to sell a furnace, which said they are not allowed to only change an AC by law, they have to change the entire system including the furnace and everything possible, which is complete nonsense, TOTALLY UNPROFESSIONAL and I DEFINITELY would NOT recommend! They also left my entire system turned off and all electricity to it off and fuse off on their first visit, luckily I was able to turn it all back on myself, horrible experience to say the least 👎🏼

They have been excellent and always show up. They stay with their quotes and are honest. I would highly recommend them and I would definitely hire them again.

Over all it went well. One frustration was the owner sort of talked us out of the system we wanted. We had already purchased a new Carrier at our old home, but he didn't want us to have that particular model. He said it would bring in more humidity. But it didn't do that at the old house. The new system does not cool like the previous one and our electric bill has gone up over 100 bucks a month and w still have high humidity. I was afraid a smaller system would have issues. Also, we also did not want to pay more for a fancy thermostat, but we were told it had to come with the system in order to get financing. The other thing I noticed is they did not offer the customer any incentive to have the system receive seasonal maintenance. Nobody said a word? The positives? He did cut out a new return vent b/c we had nothing at the other end of the house. The crew was quick and the supervisor was a really nice guy. The system does work, but as I said, it costs allot to run it, Anyways, if something works, insist you get it your way. We didn't speak up loud enough. We would definitely use them again apart from the little things mentioned.

Went very well. Entire project was completed in one day. Love the new system!

I have a contract with them to come out twice a year for I believe 3 to 5 years. For 3 to 5 years, it is like $300. I like the fact that they were courteous, professional and answered any questions that I had and I always have a question or 2 for these guys.

I had problems later on, and they fixed it.

Technicians were courteous & knowledgeable. Saved me money by letting me know that the expensive ($30 ea) air filters I was using are unnecessary, and recommended that I use the inexpensive 30-day filter instead.

Professional and courteous HVAC technician arrived at my house the afternoon after I had placed a call this morning. Repaired leak and answered all my questions as to the cause of the leak.

They serviced the air conditioning. They showed up when they were supposed to and they did a fine job.

I called to get a tune up appointment and it took two weeks, they were so back up. The appt was for noon until sometime in the afternoon, That day at 3:00 PM they call to cancel saying they had several workers call in sick. WTH, could they not have called me that morning????? Totally unprofessional excuse.

PERFECT PERFECT PERFECT! CUNDIIFF provided outstanding sales and installation. I worked on this project all summer before I let the contract. WHAT TO BUY? First off, How efficient should you buy? If you read the advertisements, you should buy the highest SEER-rated system and then it will be so efficient the power company will send you a check each month from all the savings the new system generates. Yeah, right. Thankfully, the power company serving my Florida home is REALLY helpful and prepared actual cost savings for all SEER ratings. http://www.fpl.com/residential/energy_saving/pdf/r170_res_ac_buying_guide.pdf Download it fast, after you see HOW LITTLE high SEER-rated heat pumps save in electricity costs and compare it to the cost difference for the high SEER units, you too will see that payback in cost savings will take longer than any unit is rated to last (10 years.) So I suspect the Air conditioner manufacturers are going to make FPL take down this guide, after all, they want to sell the fluff and bells and whistles at high prices. But to cut to the chase, buy the lowest SEER rated (currently SEER 13) heat pump from a quality manufacturer (I've run Carrier since 1965) and you will get 98% of the current efficiency available at MAXIMUM cost savings. Also, the newer high efficiency units require electronic technology to make the systems operate more efficiently, and quite frankly, the parts that are going to break on the new tech systems are the circuit boards and other electronic gizmos. The outside compressor and air handler motors are going to go the distance on both the cheap quality-manufacturer systems and the most expensive systems. WHERE TO BUY IT? Buy quality, cheaply. Carrier, Trane, Lennox are all high quality manufacturers with dealers serving the Roanoke Valley. You can read the "daily nickle saver" tabloids and find cut-rate systems; but if you really read the online complaints, you will learn that most problems come from shoddy workmanship on the installations. That is where Cundiff really shows it's star quality. A senior member of the Cundiff team will come to your house to give you the estimate. A senior installation expert will then come out to review your entire system, including ductwork, suggest improvements to the existing installation if any and finalize the install. The team that comes to install you system is first rate, professional, helpful, and keeps the worksite (and your home both inside and out) clean and free of debris. It is a major undertaking to reinstall your heating and cooling system, and Cundiff makes it painless. FINAL THOUGHTS You got this beautiful new energy-efficient heat pump system installed. The first time you cut on the heat, you smell the unforgettable smell of electric resistance heating coils firing up! What in the world is going on!!!! you bought this system to get away from the sky high cost of electric resistance heating. You question the technician and learn that heat pump manufacturers are very sensitive to the fact that heat pumps blow ("cold") air. It really isn't cold, it is 91 degrees Fahrenheit and it just feels cold because body temp is 98 degrees. So, to fool customers, they have the electric resistance coils come on to make the air feel warm when the system first cuts on. The electric coil heat eventually cuts off when the house gets up to desired temp, but better (cheaper) for you to tell the tech to program the thermostat to make sure the coils DON"T cut on unless the house is really cold (4-5 degrees below desired temp) Also a programmable thermostat is INEFFICIENT for a heat pump system. Better to let the system get up to desired temp and stay there, the heat pump will run much less than if it is trying to vary the temp by several degrees every day. Thats about it. Cundiff was simply the cheapest bid of quality heat pump manufacturer's equipment installed in professional manner, of all the bids I requested. They also have an outstanding maintenance service team with prompt first responders if a problem occurs in the out years. I am pleased to recommend them for your consideration

The service was good. They did not have enough customers in the area to keep it serviced.

Timely and professional install, with a friendly and engaging attitude. I'm the type to observe every step of an installation for my own peace of mind. They were willing to ask my opinion about routing of copper, and worked through an interesting wiring job on my fuse box. I don't want to use them again any time soon, but that's only because I hope this unit gives me another 15 years. I'd work with this company again in a second.

My AC is broke. I called to get a serviceman out here today and it's Thursday. A different department called back and said the earliest appointment is on Monday. Which is hard to believe because the next three places I called said they'll come out today, And I gladly paid the $90 to one competitor for the 5 minutes of work. (Which was a loose wire from a part I had installed) How could they expect me to wait that long for a loose wire? I called Cundiff first because they've been servicing the previous owners of the home. There's a Cundiff sticker on our furnace with service dates. They had no record of the address. I can speculate... I spelled out the words of my street to both ladies and they made the same mistakes. We're talking the other spectrum of the alphabet. Completely different street names. I heard laughing in the background. Its like they made fun of me. I really felt like I wasn't good enough to be their customer. It really felt like a screening process. Other companies may not be as professional, but, the competitor I called went directly to the service guy. To be fair, I didn't mention that I had a DIY problem to the competitor. So you be the judge. I thought about using my other phone, change my accent, and give them an address in Hunting Hills to see their response. But the doorbell rang and my AC was fixed by a competitor that I don't recommend either.

He was on time (10 min. late) and it took about 2 hours +. He was very neat and cleaned up after himself. There was a little dust around the vents but that was to be expected when we turned the heat back on. Very nice and polite.

All right... I admit it... I hadn't had this unit serviced in YEARS! I know -- not smart. Well, anyway it breaks, I call, they are polite, prompt, and didn't snicker at my stupidity. I also signed a maintenance agreement and got everything serviced. The service technician was knowledgeable, efficient, pleasant, and patient. He was careful to don plastic covers every time he entered my home and was careful to clean up after himself. I was thoroughly pleased.

Two different crews from Cundiff heating and Air Conditioning worked on the installation of a heat pump and ductwork in my 1920s era house. The first crew did an excellent job of installing the ductwork in the crawl space. They connected new ductwork to existing registers, were polite and competent, and arrived on time despite snow and ice on the roads. | The second crew installed the heat pump indoor and outdoor units and connections to the electrical supply. The system ceased to work within two days, and two visits by the company's technicians failed to correct the problem. After investigating the installation I discovered that the indoor unit had not been leveled, despite a large notice that stated "this unit must be leveled". When that problem was corrected (by me) the system worked. However, the condensate pump had been connected to a receptacle with an extension cord that had no ground, in violation of the electrical codes and creating a hazardous condition. A second label on the unit stated "this pump must be grounded". A further visit by Cundiff resulted in correct installation of the electrical supply to the condensate pump. After the second installation crew left I found the basement to be strewn with screws, pieces of sheet metal, insulation and other discarded parts. | I would not use this company again because of the poor quality of their work and the lack of care with which the installation was carried out by the second crew. I wrote to the company's head office in Roanoke to complain of the poor quality of the work on my house. I never received a reply. About two weeks later I received a phone call from someone in the Christiansburg office asking if the system was working correctly.

Appointment for tech to diagnose problem was promptly scheduled. The tech was on time and provided a courtesy call that he was on his way. He indicated the problem and contacted the sales rep who scheduled an appointment to view current units, recommend replacements, and provide pricing. Within a week the units were replaced. The installers were on time, professional, and cleaned up all materials from the installation.

Great! They came about 4 hours after I called and figured out the problem and fixed it right away.

The team was courteous and professional throughout. Most of the work had to be done in an approximately 4 foot crawl space but they did not appear concerned. They kept me informed of progress, and they cleaned up after themselves. I found them to be knowledgeable and also very considerate. This had been true every time that I have had any service form this company.

I have used Cundiff for two years and have a service contract. The technicians are friendly, on-time and take pride in their work. Our AC stopped in July and they were out w/in an hour on a Sunday.

My AC stopped working on a Friday night. I called Cundiff and was told by the receptionist that she would send my information to the technician and I would receive a call back from him. An hour passed without any response, so I called again and she said she would resend the message. Approximately another hour passed before I received a phone call response. By that time, I had called another company to come fix my AC so I disregarded Cundiff. It's a shame because I've used Cundiff several times in the past and had been pleased with past work, but being made to wait for 2 hrs for a phone call is a little excessive (especially in a hot house in June!). The technician stated he had been given the wrong numbers by the receptionist.

A neighbor had recommended. Easy to make appointment. Technician arrived as scheduled. Efficient and professional.

Very GOOD! Jeff (service tech) was very through.

Technician showed up at the appointed time, performed the necessary work efficiently and thoroughly, and offered a suggestion regarding the mounting of our outside unit.