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CTR - Cross Timbers Roofing

Roofing, Gutters, Siding,

About us

Cross Timbers Roofing has been central Virginia’s trusted expert for residential roofing for over 30 years. We are the preferred choice for home owners and premier home builders who demand quality materials as well as a company that provides the attention to detail to assure your roof has been installed to provide years of worry free performance. CTR’s commitment to customer satisfaction is the primary reason we have been and will continue to be the trusted Richmond roofing experts for central Virginia and the Hampton Roads areas. CTR installs all types of roofing products including composition shingles, wood shake, tile, slate and metal roofing such as copper, terne and pre-finished metal panels. We install both sloped and flat roofing materials, including E.P.D.M, T.P.O., P.V.C., and modified bitumen systems. CTR has the skilled craftsmen to successfully install all of these roofing systems. While CTR is known as the area's leader in residential roofing, we are also a commercial roofing contractor. Our commercial roofing division can perform any size job. Our certifications in many products assure that you will have the quality material needed for your project installed by an expert contractor. No matter your roofing needs CTR is the contractor that can expertly guide you through your project. This may be the only time you have your roof replaced, so choose a contractor with the skill and experience to help you manage such a major project. Request your free consultation and estimate by filling out the form on your right or by calling us at (804)-275-9373 Award winning.

Business highlights

34 years of trusted experience
Family Owned & Operated

Services we offer

New and re-roofing including shingles, cedar shakes, real and imitation slate, copper, standing seam metal, TPO & PVC.

Services we don't offer

Siding, windows and doors

Amenities

Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7185 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
9%
3
5%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 151-175 of 185 reviews

Michael W.
09/2015
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$450

Response from CTR - Cross Timbers Roofing
Thank you for the overall A rating! I am sorry we could not get straight A's, however a B is still pretty good. Please feel free to contact me to explain how we could have made your experience with CTR better, I would appreciate that. Thank you, Chuck

Bonnie M.
08/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Shingles were removed from roof and new shingles installed. They were on the dob as promised and the work was completed in a satisfactory way. My only complaint was the timeline for starting the job and that may have been caused by weather. I was promised a 2-4 week window but work was not started until week 6 but that was OK. Company employees were polite and friendly and workers were very hard and energetic workers. They ran short of shingles otherwise the job would have been completed in one day. The yard was cleaned up upon completion of the job. We were satisfied with the job. Would recommend them and would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Response from CTR - Cross Timbers Roofing
Thank You very much for the "A" rating! I will pass this along to everyone involved with your re roof project. Everyone enjoys hearing that they were involved in a job well done, and the customer is happy with their work. Thank you very much for allowing us to work on your home!

RAJ R.
07/2015
5.0
roofing
  + -1 more
Good job
Description of Work: Checked leak in roof; replaced vent cover and

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from CTR - Cross Timbers Roofing
Thank you for the great review! I will be sure to share this with the Service Department to make sure they know that their efforts are appreciated. Chuck

Teresa C.
07/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Roof inspected & incidental repairs done

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

suzanne R.
06/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Inspected roof line and nailed down nails and checked skylights for chalking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Barbara P.
05/2015
3.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Karen B.
04/2015
4.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$199

Terry S.
04/2015
5.0
roofing
  + -1 more
All went well
Description of Work: Roof inspection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

James J.
04/2015
5.0
roofing
  + -1 more
.
Description of Work: The professional from CTR did a very thorough job on the roof inspection. He nailed down some loose nails bit did not need to replace any shingles. I was very pleased with his work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Wanda G.
04/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Fixed bad shingles on roof and repaired flashing around chimney and skylights. Special attention had to be given to flashing, etc., around the chimney which turned out to be pretty involved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from CTR - Cross Timbers Roofing
Thank you so much for the straight A's on our report card! Everyone of us loves to know when we do our job well. Thanks again! Chuck

John T.
04/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Installed rain guard on one side of chumney

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Response from CTR - Cross Timbers Roofing
Thank you very much for the great review! We are always working to be better, if you have any suggestions or comments that can help us improve our service, please contact me at the office. Thank you, Chuck

PATRICIA T.
04/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Check roof for leaks,replaced missing shingles. Inspected and reseal all flashing including walls,chimney,heat sacks and pipes,also told me the overall condition.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$199

Response from CTR - Cross Timbers Roofing
Thank you for the great review, we love those A's! I will look into the issue that caused our arrival to be delayed to see what occurred and how we could possibly work toward a better on time response. Thank you once again. Chuck

Mary G.
03/2015
3.0
contractors, home remodeling
  + 0 more
Description of Work: For the Angie's Special of $199 they were to do "roof maintenance, minor leak repairs, and storm inspection". The first oral report I got from the office manager was that I needed a new roof and that extra labor was going to be required for cleaning the considerable debris accumulated on the roof over time. And they did not even report the soft spot on an area of the roof which I had been specific about when I placed the work order! On their second visit, they went to my husband's house, and not to mine. When I called the manager to ask about their findings, he reported they had gone to the wrong house and made it look as if this was in my favor, a sort of freebie(???) When they finally went to my house after I specifically asked them to look for the soft spot above the utility room, they gave me a $300 quote (which involved replacing rotten plywood), and they did a good job. It took a third visit, though, and I had to be present, to discuss with one of their workmen what was specifically done and what else was needed. This man finally agreed to climb to the roof and do the inspection that needed to have been done the first time around. He cleaned the debris after I prompted him to do it, and came with a totally different assessment. I DID NOT NEED A NEW ROOF AFTER ALL! (I knew this, since the roof is only 8 years old). I really feel that the initial $199 fee was no bargain whatsoever. They must have inspected the roof from way down below and the first workman didn't bother to remove one bit of the debris, which was not cumbersome to do at all. How can anybody inspect a roof from below without really taking a close look at what you are doing? If you are considering hiring this firm which now goes by the name of Cross Timbers Roofing, be there, be present, talk to the worker, and insist that you get a real answer that satisfies YOU, the client.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$199

Dave D.
01/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Roof inspection. Sealed a few areas, no extra charge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from CTR - Cross Timbers Roofing
Thank you for the great review! We strive for A's across the rating so if there is something we could have done better please feel free to contact me at the office and let me know how we can improve. Chuck

Amanda S.
12/2014
4.0
roofing
  + -1 more
Great
Description of Work: Roof check and repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from CTR - Cross Timbers Roofing
Thank you very much for the good review. We all strive to receive and A grade across the ratings so if there is anything that we could have done better PLEASE call me at the office and let me know how we can improve. Thank You, Chuck

JC M.
12/2014
4.0
roofing
  + -1 more
.
Description of Work: CHECKED OBVIOUS PROBLEMS AND TREATED THEM WITH THE ADVICE TO REDO THE ENTIRE ROOF IN THE NEX THREE YEARS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$199

Response from CTR - Cross Timbers Roofing
Thank you very much for the good review. We all strive to receive and A grade across the ratings so if there is anything that we could have done better PLEASE call me at the office and let me know how we can improve. Thank You, Chuck

George P.
12/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Repaired roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from CTR - Cross Timbers Roofing
Thank you so much for the excellent review. We love to hear when our hard work pays off and we have a happy and satisfied customer. Thank You, Chuck

David H.
11/2014
5.0
roofing
  + -1 more
As advertised
Description of Work: Inspected as advertised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Nancy H.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Checked roof. Found no problems except with gutters. Explained water marks in house coming from gutters.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

G S M.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Roof inspection. Check seals all over. Caulked where needed. Cleaned debris which was not required. Went above and beyond. Excellent service rendered. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Colby K.
10/2014
5.0
roofing
  + -1 more
unknown
Description of Work: They called when they were suppose to call to set up the appointment. On the appointment day the service man looked at the roof and recommended that I have the roof replaced because if they performed the service he could not guarantee that it would fix the problem. The service tech was very honest and i really appreciated it. They are going to call to set up an appointment to get a free estimate.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathy B.
08/2014
4.0
roofing
  + -1 more
unknown
Description of Work: We had discovered a leak after a rainstorm with some strong winds. Repaired the roofline. Arrived on time and the work was accomplished in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from CTR - Cross Timbers Roofing
Thank you for trusting CTR to perform work on your home. We always strive to perform at an excellent level and I thank you for the high grade. I would appreciate your suggestions as to how we may have made your experience a better one. Please contact me at my office anytime, my name is Chuck and I am the owner of CTR. Thanks again.

Candace D.
08/2014
5.0
roofing
  + -1 more
Very well.
Description of Work: Put caps on pipes on roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from CTR - Cross Timbers Roofing
Thank you very much for the opportunity to do the repairs on your home and for the kind words. CTR tries to ensure every customer receives excellent service and quality work. Thank you once again for the great rating!!!

MAXINE S.
07/2014
5.0
gutter repair, roofing
  + 0 more
unknown
Description of Work: Replaced roof and gutters on guest cottage. Installed ridge vent on main house. Worked quickly. Follow-up phone call. Looks good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from CTR - Cross Timbers Roofing
Thank you very much for the great rating! Our employees do everything they can to ensure our customers are pleased with the work completed and receive quality materials installed properly. Thanks again!

David B.
04/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Repaired a roof leaked that we had been trying to find for a long time. It was due to improper installation of a vent pipe when the house was built.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

9000 Pams Ave, Richmond, VA 23237

http://www.crosstimbersroofing.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705143179
Trade License Locale
Virginia
Trade License Authority
Virginia Department of Professional and Occupational Regulation
Trade License Expiration
10/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
Siding,
Handyman Services

FAQ

CTR - Cross Timbers Roofing is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Saturday: Closed

CTR - Cross Timbers Roofing accepts the following forms of payment: Check,CreditCard,Financing Available
No, CTR - Cross Timbers Roofing does not offer free project estimates.
No, CTR - Cross Timbers Roofing does not offer eco-friendly accreditations.
No, CTR - Cross Timbers Roofing does not offer a senior discount.
No, CTR - Cross Timbers Roofing does not offer emergency services.
Yes, CTR - Cross Timbers Roofing offers warranties.
CTR - Cross Timbers Roofing offers the following services: New and re-roofing including shingles, cedar shakes, real and imitation slate, copper, standing seam metal, TPO & PVC.
Siding, windows and doors

Contact information

9000 Pams Ave, Richmond, VA 23237

http://www.crosstimbersroofing.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed