Air Specialty Heating & Air Conditioning

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Great job at a great price

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They did very good work, and they were extremely knowledgeable. I liked how thorough they were. All of my questions were answered. I’m a business owner, so I tend to scrutinize other companies. That being said, I think Air Specialty was exceptional.

I’m satisfied with their service. I'll continue hiring them for regular maintenance.

I told the guy the price seemed excessive, and I would shop around. Something just didn't feel right to me. Bill Rodgers, the owner, called me the next morning to explain the cost. I told them to come out the next day to repair the leaks, but something still didn't feel right to me. In the mean time I had someone else re-test, and the problem was found and repaired. I called Air Specialty to cancel, and the owner, Bill Rodgers called me back and told me he had already purchased a $51 permit to have the Gas co. turn my gas on again. NO SUCH PERMIT REQUIRED, and I told him so. He wanted to know how much I was charged for the repairs, and I wouldn't say. Mr. Rodgers then called MY gas company and told them he found many leaks under the house and they should check very carefully when they turn on my gas!!!! He claimed he was worried about my safety -PLEASE!! The gas company ALWAYS re-checks the red tagged items for compliance before turning the gas on again. It is THEIR job. It was definitely not his business to call my gas company under ANY circumstances. How dare he do this to try to cause problems for me because he is upset he didn't get the job. I thought his estimate was too high and with something not feeling right, I didn't trust him to do the work in the first place. I was so right! Beware of this company!!! The owner is very unprofessional and unethical with downright dirty tactics. In over 40 years, I've NEVER had a company behave in this mean, spiteful, and evil way because he didn't get to do a job. My attorney will be contacting him!

They were excellent in giving me an estimate. Very prompt and responsive. The office called me pretty much right away, explained everything to me, and emailed the estimate as well. They were efficient. We do not know if we will hire them yet for the job, but it was a great experience. The price they gave seemed to be reasonable and they gave an Angie's List discount. Seems to be a very good company to deal with and great customer service.

I met with the owner's son, Jason, who was very knowledgeable and gave me a lot of information about the product and service. He was very impressive and after I hired them two technicians came to install it and were very courteous themselves. They wore booties to not mess the carpet. Anthony and Terry were knowledgeable and professional and they showed up on time. Overall, I had a great experience.

Justin and the staff at Air Specialty are a top notch business! I have had the opportunity to have Air Specialty replace multiple HVAC systems on multiple investment properties. In addition to HVAC replacement they have also performed service call for existing units, and designed new systems for new construction. We are completely satisfied with the level of service, attention to detail, and overall value the Air Specialty affords us. We continually only recommend Air Specialty to our friends and associates, who have also enjoyed the same level of service that we have. We no longer shop for HVAC sub contractors. Justin has earned our business and our friendship. Keep up the great work!! Coerse Enterprises LLC

Given the heat wave over the last couple days, was able to respond quickly and was very helpful in explaining problem and short and long-term options.

Overall experience with Air Specialty was positive.

After scheduling an appointment with them I cancelled it after scheduling free estimates from several other companies.

At the start of the warmer months, I ended up realizing that my 14 yr old heat pump had gone out sometime in the winter. I thought that the heat wasn't being put out as well in the latter parts, but did not realize this was the reason. Anyways I did some research and saw Air Specialty. I gave them a call, and Justin was prompt in coming out to check my current system. While out, he made sure to measure out my residence according to manual J and D standards to make sure I would get a properly fitted unit (you would be surprised how many people won't do this). Once he had the needed information, he went and did the number crunching and then provided me with 3 options in different price/quality ranges. The one I ended up going with was a very highly efficient York Affinity 8T (18SEER/10HSPF) model, which he also informed me currently had a 1200 factory discount. During this time, I was also extremely busy with work, and they were very happy to work around my schedule in order to make sure that I was taken care of. Installation day came, and they were awesome. I myself was not actually there and had family here to let them around the home due to my work schedule. I was told they were very friendly and worked really well. They changed out all my previous lines (a definite must if you are changing from R-22 refrigirent), and made sure I had good airflow throughout the home. The system is great and works awesome! I'm already seeing lower energy costs on the system. Unfortunately I won't be able to enjoy the AC side of the system since I need to leave for a couple of months, but will be able to see the heating aspect of the system fully shine later this year. Will probably be getting with them to install a Honeywell IAQ thermostat when I get back as well to take full advantage of the system they put in. Great work guys, keep it up! PS. For everyone out there, even though I posted a B for the price, I believe the service is well worth it. With Air Specialty you get top-notch work done. Even though the price might be higher than some people's quotes you may receive, the fact that they make sure it is done correctly, you will be gaining that money back in the long run by having a correctly tuned and sized system.

Air Speciality stands by their promise to provide service above & beyond the norm. A few weeks ago, our air conditioner decided to quit working during the hottest weekend of the season. I called first thing Monday morning, and a repairman was at our house by noon. He diagnosed and repaired the problem within an hour. We were new customers of Air Speciality, yet we were treated like life-long friends. Technicians and office staff are very friendly, courteous and professional. Their maintenance agreement/program, if you sign up for it, is significantly better and cheaper than that of the competition. I highly recommend Air Specialty Corps to anyone who needs help with their heating and air-conditioning.

Our initial impression was very positive and the company seemed very professional. Having to hound down the company just to get a quote though is not the kind of customer service we would expect when dealing with a contract that could cost between $10-15K.

We began by interviewing three company representatives. We told each one that we had difficulty heating the family room. One said to reverse the blades of the ceiling fan; another said we needed larger ducts. Justin, from Air Speciality, was the only one who noticed that the duct work was installed incorrectly. Since my husband and I don't trust any company reps, we checked out everything we were told by reading information on reputable, professional websites. Justin was right on about the duct work. He also spent considerable time locating compatible heating and air conditioning systems and presented us with three proposals. We were able to get a $1700 instant rebate from the maunfacturer, $600 from Angie's List, and are eligible for the $1500 tax credit. Justin came to our home twice to answer our questions in addition to responding promptly to phone calls. He definitely has expertise in his field--and patience! The installers showed up on time, worked diligently, cleaned up, and were very polite. Although the weather has been cool and we have not had to use the AC very often, it seems to be working fine. The furnace was turned on when it was first installed and it worked well then. We have no reservations about recommending Air Speciality. I don't think anyone is excited about spending megabucks to replace their heating/AC systems but Air Speciality made a difficult situation much easier and more pleasant.

Gave a very polished presentation of the types of heat pump available, and the 3 levels of ductwork that could be installed. Presentation was done at the Norfolk office. This was one of 5 companies that gave us estimates to do the work. Air Specialty was not the lowest, but the company was more confidence inspiring than the one with the lowest estimate. Very friendly, easy to deal with, on time for all appointments. Work was done in a week--as promised. Had to call them back to correct a small fitting problem with one of the vents. They were prompt and happy to oblige. The big problem was cleanup. There was dust all over the second floor of my house; the installers did not catch the dust as it was falling from the holes they cut, and it covered all surfaces. We wanted them to pay for professional cleaning of the hard surfaces, as well as upholstery. We finally agreed to split the cost of the upholstery clean up. I recommend you get clean-up specified in your contract; but I liked the quality of all their other work. I would not hesitate to use them again, and I would recommend them to anyone.

Everything went well with installation but I noticed a bit later that my dryer did not work quite as well. They came out to check and noted a clog in the dryer vent in the wall (not part of what they originally did) but they were very courteous in their return and cleared the clog and actually refunded some of the original cost as a courtesy for repair to the dryer. I want to emphasize how courteous and friendly this company is. I highly recommend them.

They are friendly and easy to talk to. They have reasonable prices and they are trustworthy. They will give me suggestions on any repairs. They are neat and clean and cover their shoes in the house.

The installers; Johnny and Terry were very professional and got the job done as scheduled. They cleaned up after themselves and were on time each day. It took 2 and 1/2 days but we had heat the second night. I would highly recommend this company. The sales person Justin; the owners son came out and spent 3 hours with us describing the different duct work and provided us with so much knowledge. He did a thorough job of reviewing what our needs were and recommended three different solutions. We had to reschedule our original date and the co was very flexible. The office staff was always professional, answered all my questions, and provided me with all the necessary paperwork. I am so impressed with this company we intend to ask them to be our yearly maintenance contract for the heating/ac checkups. They also are starting a home improvement section and I intend to use them for my plumbing issue. I can only say wonderful things I'm so glad I found this co on your list.

These guys are really easy to get a hold of. They can be contacted 24 hours a day. The only problem we ran into was when the roofing guys were working on the roof they punctured a Freon line for the cooling system. Both companies are trying to figure out the best and easiest way to get the problem solved for me.

This is a first class operation. We first called them because we had no a/c on one of the hottest days of the year. They came out immediately, after my own contracted service provider, refused to come until a week later. They diagnosed the problem and although the repair was unexpected, it was necessary, and they were wonderful.

Air Specialty installed units in a couple of different homes for us. They have proven to us they knew what to do and how to do it. As far as this repair, we had the same great results and it was done in a timely fashion. Our units were always working up to par, and that was direct results from their expertise. I wasn't sure on the price, but I thought it was around $500.