Air Specialty Heating & Air Conditioning

Our team at Abrams Realty want to extend a special thank you to the team at Air Specialty. They always are professional and polite when answering the phone. The staff is very educational and helpful. They’re very prompt with scheduling and are always customer oriented. Their technicians are wondering at following special instructions and requests, they’re amazing about calling ahead to advise their on their way, and it goes unspoken the phenomenal work they perform. I work with dozens of vendors in Hampton Roads and have to say that Air Specialty is our most preferred vendor for HVAC and we look to them for help with any and all of our properties HVAC concerns. I wanted to also give a special shout out to their after hours emergency team tonight who literally saved the day and helped make sure our closing went smoothly tomorrow morning. We can’t thank you enough!

I got three estimates on new HVAC for my home recently. At nearly $20,000, I was definitely scrutinizing every aspect of the project. Air Specialty was not only the lowest bidder, they were hands down the most professional. They used software to evaluate the cooling requirements, didn't try to oversell me on options or capacity, and laid out my choices very clearly. Installation was swift and the install crew was thorough, punctual, and left my home in a clean and orderly condition. Follow up has been good and I will maintain a service contract with them. Why take so long writing this? Just because some company slaps their logo on a van doesn't make them good. I actually received one estimate handwritten on notebook paper without ANY specific component identification or itemization. Air Specialty is the real deal.

I spent $80. 1 person came out and he was very competent, very knowledgeable and respectful.

Didn't go well at all. The install wasn't done properly. They didn't mount duct work to joists under house. It wasn't secured or sealed properly. The return line from the unit was not taped or zip tied properly. Other joints were not sealed properly with mastic or tape. The plenum box and some of the duct work was laying on the ground. When we called them back we were told they never would have done that and they took no responsibility for their install.

The whole process went smoothly and we are very satisfied with the result. The crews showed up on time as scheduled and cleaned up well at the end of each day. The new American Standard system and duct work is quieter and our experience so far shows that it is providing well balanced cooling in our home. We are confident the same will be true once the heating season starts.

Very quick service. They come and do the annual service automatically or they give me a call and say they want to come and do it. They keep up with me.

The estimator came out within 2 days of my request and was very thorough and professional. He told me a would get the estimate within 24 hours. It took 5 days to get it and several emails and phone calls to get my email address correct. After that I asked them to contact me on the next business day to answer several questions I still had - they did not so I signed a contract with another Angie's List "A Graded" company. They actually offered the best equipment for the price but because of their delays I went with another company.

'B' is about right for this company. They were responsive and punctual on service call but the $80 service call fee apparently gets you nothing more than someone to show up at the door. They did troubleshooting of my unit but couldn't find a problem except for a flipped breaker. That lead to an additional $56 charge. Total for about one hour: $135. That might be the going rate in this area but just know that their advertised fee for a service call is not what it seems.

Everything was done well. They arrived on time, left everything clean, and did a good job with the installation. They were very communicative, too.

Their service was fine. We were given a better deal on a replacement through another company, but there was nothing wrong with them.

They completed work very efficiently. Their estimate was right ton. They were very easy to work with. I would recommend them to anyone.

Their service was very good. I feel they are honest and trustworthy. They deliver a good quality at a good price.

They give excellent service. They are very reasonable. Their staff is extremely professional. When I call the staff gives a very quick response. They are helpful, and reliable. I would use them in the future.

The technicians called ahead to confirm arrival time, and did arrive on time. They didn't attempt to gouge me, or try to install much more expensive duct work than I required, OR do more work than needed. They gave me great advice. I dealt with 5 different techs, and each one was very professional, friendly, informative, and helpful. I love these guys!

We called this company because our furnace smelled like something dead when we turned it on, and they had gotten good reviews on Angie's list. A week later (their first available appointment), a young guy showed up, crawled under the house to look at the furnace, tinkered around some, turned up the thermostat until he got the dead smell, and announced that in order to figure out what it was he would have to pull the furnace out into the yard and take it apart, which would cost $1500. He said that because it was 19 years old and had some rust, that if we were going to go to that expense we should buy a new unit instead. Needless to say, we got a 2nd opinion. We had someone come out from a different company. This guy went under there, removed some of the housing (whereas the first guy told us he just looked in the vents), cleaned the evaporator coil (which he said looked like it hadn't been done in 19 years), looked around using a mirror, removed a dead rodent from the heat exchanger, sealed up the entry point, and sealed up our vents. He also tested our air quality to make sure no carbon monoxide was leaking into the house. All this for a fraction of what we were told it would cost. Now when we turn on the furnace, no more smell. Plus it doesn't short cycle any more now that the coil is clean. The first guy claimed that even if we removed the dead thing, the smell would stay forever and get in our vents so a new unit was our most logical option. Wrong. They even made a follow-up call a week later to discuss finance options. No thanks Air Specialty, I will take my business elsewhere from now on.

They do really good work and are very clean. The techs are all professional and leave my home looking as good as when they arrived. They have very fair prices, which is why I have continued to use them throughout the years.

The experience went very well. They’re very responsive. I would recommend them highly.

Overall, the experience was good. I thought they were a little expensive, but they did good work. They worked on this home before we bought it, so they’ve been working on this home for a lot of years. The technicians were helpful and answered any questions that I had.

It’s great. They check my furnace twice a year. I have a contract with them; I’ve been using them for years. The technicians are always on time, are not messy, and give me a report on how my heating and a/c system is working. I’m happy with their services.

I love them. I’ve been using them for around 20 years. There was a renovation of a large apartment complex going on, and they were performing the heating and a/c change-outs, which was a long time ago, and we’ve been doing business together ever since. They’re fair, honest, and I trust them. They don’t sell anything I don’t need; they don’t try to talk me into replacing anything that can just be repaired. When they do work for me, they always let me know the progress. I’m very happy with their services.

Their service turned out extremely well. They did an excellent job.

It went well. They were never able to figure out what the problem was. They did come out and look a few times, but because they werent able to figure out the problem they did not charge me anything for their visits.

We really like their service, and we’ll continue to use them in the future.

They are a good company, and we’re happy with them.

I think they are a bunch of crooks. I used them because my warranty company requires me to show I get regular maintenance. Air Specialty fixed the same leak about three times. Then, they told me my unit was shot, and offered to sell me new one. However, my home warranty company was able to come out and fix the problem for only $60.00. I am adding this addendum to my report. The company did call me on 1 June, 2011 to address my concerns. I spoke with the manager who informed me that the technician that performed the previous services was no longer with the company. The manager wanted to correct the situation and offered in sincerity. I feel this was a good faith effort and decided to work with them again on my maintenance plan. In the past I was afforded fast and courteous service. So I will work with them again.