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RELIABLE TREE SERVICE

Tree Service, Hauling

About us

Reliable Tree Service is a company based in Yorktown, Virginia, that handles all phases of tree care, from pruning to stump grinding. To ensure your safety, we specialize in providing emergency tree removal and storm damage cleanup services. Service You Can Count On Here at Reliable Tree Service, we pride ourselves on providing you with reliable and professional service at all hours. You can reach one of our courteous employees at any time to request the assistance you need. Additionally, we offer very reasonable prices on all of our expert services. About Us Founded in 1988, our fully insured and licensed business carries both general liability and workers' compensation policies. This if very important because if the company you hire doesn't have both of these types of coverage, you could be held responsible or liable in the event of an accident.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

takedown and pruning of trees,deadwooding of trees, stump grinding or removal, brush chipping, bucket truck and crane services available

Services we don't offer

no insecticide services performed such as spraying or chemical treatments

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.746 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
0%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 26-46 of 46 reviews

Richard R.
03/2016
5.0
tree service
  + -1 more
unknown
Description of Work: Great work by this company . They were prompt and responsive to our requirements. Cut down one tree. Did so well, we brought them back for a bigger job. Professional and quick work with good cleanup.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carol P.
02/2016
2.0
tree service
  + -1 more
unknown
Description of Work: On time. Crew worked hard, were polite and respectful. Roof covered in small limbs which were not removed. Stump not completely ground. Big hole in yard from tire. Nearly tripped and fell in it. Chuckled when I said he should have filled it. He didn't! Yard not adequately brushed. I will admit he did a good job of taking the tree down. If I didn't need it removed so quickly I would have gone with my first choice but didn't feel I could wait the extra month. Having to wait and busy is a clue.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0


Response from RELIABLE TREE SERVICE
We find this review not only troubling but very insulting. First of all, this was a very difficult and dangerous tree, it was between two houses and part of the tree was cracked, and we did it at a fantastic price, 1400.00 cheaper than the next lowest bid. In addition to that, we said that the fence had to be removed prior to the start of the job, when we arrived the fence was still in the ground, we took it down and hauled part of it away at no additional charge. In regards to the stump, the stump was completely ground, you wanted additional roots from the stump ground, this was not part of the contract, and we explained that following the roots was not included in the contract and that it is even marked on the contract that it is not included, but we said that we could do it for an additional charge, you acknowledged that you could see this on the contract but said that you felt we should include it and you would give us a bad review on Angie's List since we were not throwing it in for free. The stump mulch removal was also not included on the contract, and this is clearly written on the contract as well, again we offered to haul it away but it would be for an additional fee, as the contract stipulates, our contracts are clearly written and we do everything that is stated on them, to suggest we did anything otherwise is completely untrue. In regards to the yard, taking down large trees will always leave some impression on the lawn, especially a tree with a six foot base, but we even put down plywood in an effort to protect your yard and my crew did an excellent job. The holes that were left were from the fence that we took down for free and when you mentioned the holes you said that you MIGHT trip in the hole,as an incentive to get me to fill the holes for free, these are holes from the fence that I took down for free that should have already been removed before my crew arrived. Your review which states that you almost tripped and fell in this hole and I chuckled implies that I saw you almost trip and fall and I laughed, this never happened, and I find this to be the most insulting part of your statement. I feel that we did an exceptional job on a very dangerous tree at a clearly much lower price than any of my competitors and that your complaints are in retribution for our company not doing additional work for free that was not included in our contract.

john V.
08/2015
4.0
tree service
  + -1 more
unknown
Description of Work: Took down dying tree, removed it and the limb that fell on shed, shredded smaller stuff and hauled away bigger pieces. Bobcat was used which dug up the yard some

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from RELIABLE TREE SERVICE
We are very sorry to see that you thought our quality was only a B. We pride ourselves in both our professionalism and industry skill level. Your job was not an average job considering that the tree had fallen across your yard onto a shed and fence. When we used the crane to remove most of the tree, the yard damage was nonexistent, except for the damage caused by the already fallen tree. The reason that we used the bobcat was to move the large portion of trunk that had been set down in your yard, per your request,in order to remove the large bee hive inside the trunk, while working with a bee expert that you suggested. We are very happy to have been a part of rescuing a complete hive of bees since we respect and value their importance to our environment, but if we had not set down the trunk in your yard to facilitate their removal, per your request, we could have simply lifted the entire trunk with the crane out to the front and not used the bobcat at all in your backyard. It is our desire that all of our customers are completely satisfied with our work and we are sorry that you are unhappy with some of it, but please be assured that we did the very best job possible, taking into account the difficulty of the fallen tree and the nature of working with the bees. We appreciate the nature of emergency or storm damage jobs and the stress that they can cause a homeowner, and we try to work with our customers in every way possible, from the estimate process, through the completion of the job and the payment process while waiting for insurance checks to clear. We try to do our very best to work with a customer on every aspect of the job taking all variables into account.

Karen B.
07/2015
5.0
tree service
  + -1 more
unknown
Description of Work: Rob arrived on time, assessed the property, and gave me a fair quote. I hired him to stump 2 dead trees and prune 3. He had to dismantle my fence in order to get his equipment in and used a crane to tackle the taller trees. All was done as discussed. Thank you, Rob, for your professional and courteous service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Catherine N.
10/2014
5.0
tree service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave R.
04/2014
5.0
tree service
  + -1 more
unknown
Description of Work: From showing up on time to give me a free estimate, to leaving my yard clean after finishing the job, Reliable did everything they said they would in a professional manner. After giving me what I felt was a very fair estimate, they promised to have my two trees down within a week. They called the next day and asked if they could come out. They showed up a little earlier than planned (not a problem), and a little while later my small and medium sized trees were gone. I'd recommend Reliable to friends and family.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Alan N.
03/2014
5.0
tree service
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy O.
09/2013
5.0
tree service
  + -1 more
I called for an estimate and Rob came by that afternoon. I had gotten another estimate that was much higher so I went with his estimate. I mentioned I was an Angie's list member but somehow the advertised discount was left out (5%) so be sure to check for it. I signed the contract on Wednesday night and he was on the job on Thursday and complete by 4 p.m.. The large oak tree was near the house so it had to be craned over the house. I asked that any branches over 3" be left for firewood and they did. They also cut up the branches into fireplace size pieces. Their cleanup after the job was good although a few small branches were on the roof. They were fast and lived up to their "A" rating. I recommend getting an estimate from them and would hire them again.
Description of Work: Cut down one large chestnut oak tree that required rigging and crane because of proximity to house. Also removed two branches from two other trees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Patrick C.
08/2013
5.0
tree service
  + -1 more
Rob showed up and gave me an estimate for a tree to be cut down. He went over what the particulars of job would be and what was included in the cost and what wasn't. He was patient with me as I asked lots of questions. This was done at late in the afternoon after normal working hours. I originally had it scheduled 72 hours out but called and asked if they could come a day earlier on a Saturday to take it down. They agreed and did not charge me extra. Rob and 3 others showed up and worked to take the tree down in an efficient manner in the span of about 2 hours. They came at 9am rather than at 6am (to my neighbors delight). They were finished by about noon.
Description of Work: Tree take down+cutting, stump grinding, brush removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Betty Z.
07/2013
5.0
tree service
  + -1 more
Rob and his crew of 4 showed up on time and went to work immediately. They brought a bobcat and tree chipper to make the work easier and faster. They cut down four large dead tree trunks/limbs, put them in the chipper and cleaned up when they were all through. They even cut off a tree stump that was not part of the contract. All the men worked fast and efficiently and were courteous and respectful. They were finished in less than 2 hours. I was very pleased with the job and look forward to hiring them in the future.
Description of Work: Cut down several large dead tree limbs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

S R.
06/2013
5.0
tree service
  + -1 more
A representative stopped by Thursday evening and provided me with an estimate. Decided to remove the trees versus some of the branches and was told a team would be by Friday morning at 0900. The team arrived on time and within an hour, completed the job. Because of Angie's List, I received a 5% discount so the cost was actually $475.00. I highly recommend this company...just wish I had more trees that needed to come down.
Description of Work: Cut down 4 medium sized trees (removed limbs and debris from the yard)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

John S.
06/2013
5.0
hauling services, tree service
  + 0 more
The company lived up to its name...RELIABLE. Two large oak trees uprooted and fell smack-dab in the middle of my roof as a result of the wind storm on 6/13/13. I contacted the 24/7 number listed in the phone book for Reliable and spoke to Rob. I explained the situation and he stated that he'd be right over. He arrived at my house in about half-an-hour with a crane and staged it for an early next morning tree removal (it was well past dark by this time). Rob stated he and his crew would be at my house at 7:30 the following morning....they were here at 7:20 (great!). Rob, Frank, Chris & Derrick spent the next hour & a-half removing and cutting up the two trees. I was very impressed at how well they worked together and how quickly & safely did the job. I can't say enough about their responsiveness and professionalism. I plan to request their services in the future for other tree work.
Description of Work: Removed two uprooted trees from roof. Chipped & hauled away tree debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Valerie J.
06/2013
5.0
tree service
  + -1 more
Originally we were only going to cut down one tree. Then we opted to cut down more dead trees at the property line. Instead of charging by tree, he gave us a quote to clean up the entire back yard! They were punctual, professional and did not leave a mess.
Description of Work: Removed about 6-7 trees and brush from the backyard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Mac C.
03/2013
5.0
tree service
  + -1 more
.Went well overall and happened very quickly.
Description of Work: Removed a large tree and cut several large limbs from near my house. Used a lift to lower each piece safely and then ground the stump. The owner was actively involved in doing the work. make sure to specify how you would like the work site to look when completed such as smoothing the ground reseeding or landscaping. Don't assume it is included.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Katherine W.
02/2013
5.0
tree service
  + -1 more
They responded to the initial phone request with a quote within 24 hours and performed the work within a few days. Work, attitude and professionalism were excellent. Cost was reasonable for the level of effort required.
Description of Work: They took out several 100' trees using a crane. Very neat with minimal yard damage. They were expert with the crane and had to extract a tree from a very difficult place.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Jennifer I.
10/2012
5.0
tree service
  + -1 more
The owner, Rob, came out and gave us an estimate. He was very nice and professional. He and his crew were able to make it out the very next week. They were very professional and worked very fast. They kept us informed as to where there were in the process, and when it was all over they asked us if we were satisfied or if we saw anything else they should remove. They also did a great job of cleaning up all the limbs and debris. They also pointed out a neighbors tree that we should keep an eye on. I would highly recommend this company and be contacting them if we need any more tree work in the future.
Description of Work: They trimmed and removed all dead wood from 3 large trees in our backyard. They also removed 1 large limb hanging over house. They also removed all of the limbs and debris from our yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Thomas S.
08/2012
5.0
tree service
  + -1 more
He cut down three trees and ground the stumps down. He took the derby away. He was efficient with his service. The trees that were cut down could have fallen on our house during a storm, so I was concerned that they my do so during removal. He was very careful. Other companies were charging a lot more for these services, so I was very pleased with his price. He did leave chips for mulching as I requested.
Description of Work: He provided tree service for my property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

jacqueline S.
04/2012
5.0
tree service
  + -1 more
Experience was great. We had many very tall pines. They were professional, quick. Would definitely use again!
Description of Work: Removed trees in the backyard, ground stumps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

William W.
12/2011
5.0
tree service
  + -1 more
Reliable had previously performed tree removal service for us during the last hurricane. Contacted Rob for a quote on Saturday morning and made an appointment that day for removing of several trees. Rob arrived on time. Recieved a very quote for 4 trees and grind 5 stumps. The work would start that same week on Wednesday. Again Rob and his crew arrived on time and went to work. When I arrived home from work Rob pointed out several other trees that were leaning towards the house and made an offer I could not refuse and the next day came back and cut down 5 more trees and gound down the stumps. They left the yard as clean as could be expected and I had plenty of mulch for the flower beds. I contacted Rob that night because I had a question he came by the next day as promised and resolved my concern.
Description of Work: cut down and removed from the property 8 trees all rather large ground 9 stumps

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Jack R.
10/2011
5.0
tree service
  + -1 more
The service was great. Others in our neighborhood have used this company with good results as well.
Description of Work: We have used Reliable twice. Both experiences have been positive. They are a family owned business. Conduct themselves professionally and honestly. The first experience involved removing two enormous pine trees from our backyard. The company had to bring in cranes and lift them over our two-story house. It was an amazing sight! They cut the trees down and removed all the logs, ground the stumps and even rescued a robin's nest from one of them. Their workers were friendly, safety wise and effiecient. The second time was less expensive as the tree being removed was in the front of the house. We would definitely call them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

VALARIE T.
10/2008
5.0
tree service
  + -1 more
We had such a huge pine tree in our yard and that was one of the reasons that we wanted it taken down. I liked that they took the fencing down to work on the tree-I liked that they cleaned up the trimmings and clippings and they also did the stump grinding.
Description of Work: We had a pine removed and an oak out of the front removed. They hauled it away after they had cut it into manageable pieces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800
    • 1
    • 2(current)

Contact information

11516 JEFFERSON AVE APT A, Newport News, VA 23601

http://www.reliabletreeservicehamptonroads.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 AM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Tree Service,
Hauling

FAQ

RELIABLE TREE SERVICE is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 AM

RELIABLE TREE SERVICE accepts the following forms of payment: Check
Yes, RELIABLE TREE SERVICE offers free project estimates.
Yes, RELIABLE TREE SERVICE offers eco-friendly accreditations.
No, RELIABLE TREE SERVICE does not offer a senior discount.
Yes, RELIABLE TREE SERVICE offers emergency services.
No, RELIABLE TREE SERVICE does not offer warranties.
RELIABLE TREE SERVICE offers the following services: takedown and pruning of trees,deadwooding of trees, stump grinding or removal, brush chipping, bucket truck and crane services available
no insecticide services performed such as spraying or chemical treatments

Contact information

11516 JEFFERSON AVE APT A, Newport News, VA 23601

http://www.reliabletreeservicehamptonroads.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 AM