Response from RELIABLE TREE SERVICE
We find this review not only troubling but very insulting. First of all, this was a very difficult and dangerous tree, it was between two houses and part of the tree was cracked, and we did it at a fantastic price, 1400.00 cheaper than the next lowest bid. In addition to that, we said that the fence had to be removed prior to the start of the job, when we arrived the fence was still in the ground, we took it down and hauled part of it away at no additional charge. In regards to the stump, the stump was completely ground, you wanted additional roots from the stump ground, this was not part of the contract, and we explained that following the roots was not included in the contract and that it is even marked on the contract that it is not included, but we said that we could do it for an additional charge, you acknowledged that you could see this on the contract but said that you felt we should include it and you would give us a bad review on Angie's List since we were not throwing it in for free. The stump mulch removal was also not included on the contract, and this is clearly written on the contract as well, again we offered to haul it away but it would be for an additional fee, as the contract stipulates, our contracts are clearly written and we do everything that is stated on them, to suggest we did anything otherwise is completely untrue. In regards to the yard, taking down large trees will always leave some impression on the lawn, especially a tree with a six foot base, but we even put down plywood in an effort to protect your yard and my crew did an excellent job. The holes that were left were from the fence that we took down for free and when you mentioned the holes you said that you MIGHT trip in the hole,as an incentive to get me to fill the holes for free, these are holes from the fence that I took down for free that should have already been removed before my crew arrived. Your review which states that you almost tripped and fell in this hole and I chuckled implies that I saw you almost trip and fall and I laughed, this never happened, and I find this to be the most insulting part of your statement. I feel that we did an exceptional job on a very dangerous tree at a clearly much lower price than any of my competitors and that your complaints are in retribution for our company not doing additional work for free that was not included in our contract.