HATCHETT DESIGN REMODEL

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It went very well.

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Very happy.

No word as done. I used another company that was local to me.

The original meeting for the estimate was done with a representative from Hatchett Design and also the contractor that they use. They were both courteous and professional. I had complete confidence in the contractor who was familiar with the siding that had been used for our house. We wanted a quote for windows (Gorell, a reputable company, is who they were recommending) and also a quote to change a door into a sliding glass door. I received a quote that outlined all of the work that was to be done but did not show a line-by-line list of the products separated out from installation and their prices. I was actually impressed with their product, but the reason that I went with another vendor was because I was feeling pressured to make a decision before I was ready to commit. I only needed time to complete my other projects and I probably would have gone with them, but I was being hounded with phone calls about when I would make up my mind so I went with a competing company.

Contractor's refusal to provide a detailed cost estimate resulted in our using another contractor.

The quote they provided me with was free. They have kind of a lifetime guarantee. The guy that came out and gave the quote was very professional. However he was also condescending. He kept asking if I had authorization with my husband with him there and if I had discussed certain things with my husband. Basically when I pointed things that I wanted done, he would comment saying how impressive it was for a woman. He was professional and he was well dressed. Everything he did was what I would expect but he was just a little bit condescending I thought. He gave me the feeling like just because I'm a woman I don't know what I'm talking about and I don't have the right to talk about stuff. His quote amount was high. It was higher than all the other quotes that I got. I will not use his services again in the future.

Representative came to our house and assisted in planning the remodel, including ideas and pricing alternatives. We established a work schedule that they adhered to. During the job, I requested a few modifications which they incorporated quickly with a minimum of disruption and cost. We are very happy with the results. The jobs took several weeks, and they always left the premises cleaned up and tidy. When necessary, they worked around our schedule. They were always pleasant and professional.

Ceiling was damaged due to roof leaking. After another company repaired the roof, Hatchett was contracted to repair ceiling in both Hampton and Williamsburg homes. We received an estimate to repair and paint drywall in ceiling. We paid $600 down to start job. We understood damaged drywall would be replaced which is why we did not object to high cost. Contractor only skimmed out drywall then painted ceiling. When we asked for an itemization of expenses showing costs for materials and labor, Mr. Hatchett stated he could not provide an itemization for the job, he further stated that since we had signed the contract that we must pay the entire proposal amount of $1000. We have cancelled the repair for our Williamsburg home. We feel that since workmen felt no need to replace any drywall that the cost of the repair should be modified according to actual materials and amount of labor used. Mr. Hatchett's unwillingness to provide the simple information requested we find to be totally unreasonable.

He came thought to see the job in question and the entire experience was unsatisfactory. We didn't like his demeanor, he seemed very short in answering all of our questions. I am sure that the work would have been done well but we will go with another company.

We have been calling Hatchett for fifteen years. There is nothing they have not been able to do for us, and they always do it well. This job was consistent with their past professionalism. The construction took about six weeks to complete, and they separated the work area from the rest of the house, to avoid creating a dust cloud inside the house. This was rather expensive, but we wanted it done right, so we were willing to pay extra.

Our siding looked great. They did everything perfectly, that also goes for the roof. There have not been any leaks or problems at all. Both crews were very friendly to us, and this company s price was a lot lower than the other companies that we talked to.

The job was done in only one week, which was amazing in itself. The work was done so well, that we are considering hiring them for other work. The only thing they did not do was the lighting. We are self sufficient people, so we are very picky, but we could not find any fault in this remodeling job. The maple cabinets, are especially beautiful, they did an excellent job for us.

The workers did a wonderful job and the work was outstanding. Hatchett is an excellent company and the owner is a wonderful man to work with. They were on time and cleaned up very well. The kitchen looks great and the materials are of the highest quality.

There were over on the cost but there were some upgrades on our part. However, they promised to finish in three weeks and it took about 4 months for them to finish. They did the floors, the painting, the windows, the doors and the walls. They did some work that I didn t even ask for. If you deal with them you better watch your back.

This local company really went out of their way to please us. They worked with me on the design for my porch enclosure. They were hard workers who were highly skilled. I felt they were honest, and I was really pleased with their work. I do recommend this company as they were hard working people.