DuVal Heating Air Conditioning & Plumbing Inc

Description of Work: I called my Home warranty company when my AC went out Aug. 22nd, on Aug 24th Duvall showed up and said I needed a new fan blade and would be back to Replace it with in 3-5 days at most. Well today is Sept. 4th, still not repaired so I called this morning to see when it will be repaired since it has been 13 days and she said " we are on the phone with the vendor and will all you back . No I haven't heard back from them yet. Funny thing is I called my home warranty company to complain friday and she placed me on hold and said the part was due to arrive today but according to Duvall it's not even been shipped . It's just a fan blade ,not a hard part to find. No checking in with me letting me know the status, nothing . No I will not use them again and will have that noted on my home warranty contract

Description of Work: Repair HVAC unit. Company was to come out and charge A/C.

Description of Work: On Monday, June 27th our downstairs flooded after living in our home for only one day. We immediately called our home warranty service--American Home Shield who put out an emergency call for a plumber. When nobody picked up the bid, we were asked to wait until the morning or find our own plumber. Because we had just moved in and didn’t have access to Internet or a phone book or were not familiar with the area, we opted to wait until the morning. On the morning of Tuesday June 28th we received a call from Duval Heating, Air Conditioning and Plumbing Inc that a plumber would be out that morning. At approximately 11:00 am, the plumber arrived. Before he would even look at anything he sat us down and tried to sell us a check on our plumbing that would only cost us $300.00 if they found nothing, but if they found something it would be covered under our $60.00 home warranty. We declined, and he asked for a check for the $60.00--the amount that we are supposes to pay him based on our home warranty. He then proceeded to walk around the yard aimlessly "searching" for the outside main sewage sweep. After a feeble attempt, he called American Home Sheild and his office and advised them he would have to install a sweep. He advised us it would be over $500.00 since it was not covered by our home warranty. Seeing as this sounded fishy to us, we questioned him about other ways to fix the problem and he said he could pull the toilet but couldn’t do it today because he didn't have a ring. He seemed to know our home warranty well and made sure he did everything he could to figure out a way to "fix" our problem and make us pay and it NOT be covered under the home warranty. Unfortunately it was a very obvious what he was doing. Neither of which were covered by our home warranty program. When my wife continued to question him about why our home built in 1999 would not have a main sweep, he proceeded to tell us the builder cut corners. Upon hearing this, my wife went outside and found within minutes the main sweep behind a bush. When we showed it to him, he said, "Oh, well you'll have to take the bushes out". In reality, we needed to snip three small branches and could have been done in the amount of time it took him to take his tools out of the van (he hadn't even done this yet). He started to drive off (with our money!). When we stopped him, he said he wasn't authorized to wait while we cut the bushes (by this point it was done) and they would have to dispatch him again. He said he would be in Carrollton (a town over) so he could come back as soon as he was dispatched. Immediately we called and spoke with Danielle the manager who said he couldn't come back until Thursday (2 days later!!). He took our money...took advantage of us not being familiar with our house, tried to sell us stuff we didn’t need, and left. The customer service of Danielle was horrendous. She claimed it was not his job to find the main sweep. What if we had been elderly? When asked to speak with the owner we were told he was out of the office. With 5 children we needed sewage and water and were already out hotel cost for the night before, so we had no other choice but to hire a second plumber and pay again. The second plumber was astonished at the behavior of the first! I don't believe the initial plumber had any intention of doing any work that day. In that case they should have never taken a bid for an emergency flood job. I would highly advise you to take Duval Plumbing off your list of plumbers. We purchased the American Home Shield warranty because I am active duty and deployed most of the year. I wanted peace of mind knowing my wife could find the help she needed if any problems arose with our home. We were advised by our realtor, that the people sent by AHS would be good honest people who have been checked by your company. I can tell you after this incident, my wife will be fearful to call AHS again for service. It does not give me peace of mind knowing that a con artist was sent to my house with no intention of ever doing any work. We are second guessing ourselves as to if this was a good investment or not. Again, I advise you to double check Duval Heating, Air Conditioning, and Plumbling Inc. 13193 Warwick Blvd. Ste 100, Newport News, VA 23602.

Description of Work: I had a slow leak from one of my pipes coming from my hot water heater. The technician arrived on time but didn’t have the correct parts in his truck to affect the repair. I couldn't believe a plumber didn’t have a standard small "T" section of pipe in his truck. How unprepared is that?!? The technician said they would have to reschedule the work. So I took off an afternoon from work only to have to ask my boss if I could take another afternoon off from work.

Description of Work: The first instance involved repair to our A/C. The DuVal repairman said he had adjusted the pressure to the heat pump. He left, but it still did not cool. DuVal returned, and a capacitor was changed in the unit. It broke down again within a week or two. We then called Sensible Warranty, since by then we had gone a couple of weeks without A/C, and Sensible said we could contract our own HVAC repairman, and we did. He said the wrong capacitor had been installed by DuVal and the motor was bad, and replaced them. No further problems were experienced with the A/C. In the second instance, in January 2011, the heat pump was not warming the house sufficiently during a cold snap. Sensible Warranty again asked DuVal to do the work. But there were so many problems and delays with DuVal, we again went directly to Sensible Warranty, got permission to contact our own heating repairman, sent the bill to Sensible Warranty and solved the problem.

Description of Work: They performed drywall repair. They also textured the ceiling, which I didn’t want.

Description of Work: The main traffic areas of a study, living room, dining room and bedroom were cleaned and stains removed. Also a complete hallway and staircase had the same service. Furniture was moved by me before the service was rendered to expose a majority of the high traffic areas.

Description of Work: My air conditioning unit stopped working.

Description of Work: Showed up as specified was very courteous and professional got right work was done in about an hour. Very pleased with experience. If you need to use this company ask for Doug Davenport job well done. Would use again because of this individual. Had to replace some pipes in the wall that were leaking.

Description of Work: Evaluated cracked toilet bowl for Home Warranty company.

Description of Work: My husband and I just moved into a home and were having our pipes back up into our basement. We called our Home Warrenty Company and they sent DuVal out on Christmas Eve to snake our pipes. After two of their plumbers "attempted" to feed the snake through the drain they told us they could not get through and that our pipes had probably collapsed and they could feed a camera through for an additional $300 but this would require another service call the following week. Replacing our pipes would cost us anywhere from $5000-$6000. We called DuVal and asked them to send someone else out with the snake to get a second opinion as we could not flush our toilets or take a shower and it would be several days due to the holiday before they could get anyone back out with a camera. They told us they could not go against what the Master Plumber said and we would have to call our Home Warrenty company for them to send a different company out if we wanted a second opinion. Later that evening my husband went and rented a snake from Home Depot for $42 and got through the clog himself the first time. I'm not sure why my husband was able to remedy the problem but a Master plumber was not but I would suggest renting a snake first for cheaper and trying it yourself before using this company. When we called and asked them to refund our money they said that the $90 was basically a diganosis fee and they charged it whether they remedied your problem or not.