Get matched with top appliance repair pros in New Canton, VA

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"When I needed my Maytag washing machine repaired, I really thought a locally owned appliance center would be the way to go. I do like to support local businesses instead of big box stores. I was so very wrong. I was understanding about the long wait time to get a serviceman out. We are in a pandemic after all and people are repairing, not buying new. The wait for the parts to be ordered wasn't bad. BUT....the repairman's diagnosis must have been wrong. After installing the new parts, the machine had the exact same problem as before--spinning slowly and leaving my clothes sopping wet. NO improvement whatsoever. For that, they expected me to pay the full bill. I wouldn't have minded if they'd fixed the machine, but they didn't. I tried to think of what might be a fair solution. After all, they did order parts. The technician had told me that in all his 21 years of repairing machines, he'd never seen those parts go bad before. So I knew they would be out the cost of the parts and not able to use them on anyone else's machine. I called the office and offered to pay for the cost of the parts, but not the cost of the repair since I still had a non-functioning machine. Not only did they not offer to try other solutions to fix it, but I felt like they were trying to steer me towards buying a new machine from them. And then came the final insult. When I offered what I thought was a fair solution, they accused me of LYING to them, insinuating that they had fixed my machine and I just didn't want to pay the bill. I am an honest person and have rarely been so insulted in my life. Kelly said if I wasn't going to pay the entire bill, they wanted their parts back to use on other peoples' machines (see above about the repairman saying that was the first time he'd ever replaced those particular parts in 21 years of servicing machines--no, they did not need those parts for another machine. Unlikely they ever will). Fortunately, I still had the old parts, which had nothing wrong with them. In the end, they chose to send the repairman out again ($120 service call) to take back their parts ($40) because they thought I was lying to them. The fact that I was willing to let them take back their parts should have been a clue to them that I wasn't lying. Oh, and they insisted I pay the $70 diagnostic fee. I paid it rather than keep hassling with them, but I will never deal with them again. So here I sit, three months later (I took a few weeks to calm down so as to write as fair a review as possible), out $70 and still with a broken machine. Overall, I think this is the worst experience I have ever had dealing with a company to get something repaired. From the misdiagnosis, to accusing me of lying to them, to insisting on taking back their parts even though those parts are useless to them and it cost them more to take the parts back than what they cost (I guess they had to take the parts back just to prove to themselves that I wasn't lying to them), this whole experience has left me with an ugly feeling. I do hope I haven't gotten the repairman in trouble with this review. He was doing his best. My problem is primarily with the office personnel and with being accused of lying."

"After 3 attempts to repair our washer (our washer was only 3 year old) (clothes were wet not spinning out well..very wet) starting in Dec and up until Monday 2/5...(which was the 3rd attempt) it was still not fixed...they stated more parts had to be ordered so we were on attempt number 4.....clearly this was not working so after much frustration we decided to say stop we will eat it and get a new washer.....their company was assigned to us from Lowes warranty ....I think at this point it would go on and on and on.....the people were nice but clearly could not fix our washer.....I would not recommend them"

"He is excellent and I would highly recommend him to anyone. Troy was such a pleasure to have in my home today. I will definitely hire him again for anything I may need and I would give him my highest rating."