Get matched with top deck repair pros in Mount Vernon, VA

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"After moving into our new home the only thing lacking was a back patio that was adequate to sit and bar-b-que on. The original patio had a sun room addition built over the patio which only left a patio of 3' by 11'. Out of all the estimates we received, American Custom Hardscapes was the most reasonable. And what really stood out was the estimators ideas on how the patio could be constructed to blend in with the existing patio. Once the construction commenced everything fell into place perfectly. As the lead workers stated for all of them, "I want you to be very proud of this patio and I'm making it as though it was my own." I can not say enough about how happy we are with the completed project and would not hesitate to highly recommend American Custom Hardscapes. Michael and Terry Akridge"

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"Kuldar and his team recently completed a renovation for the front of our house - removing the existing siding and replacing it with natural stone. I had no idea what to expect with this type of project, just a final picture in mind, and wow did these guys exceed my expectations. They were professional and helpful every step of the way, explaining in depth what we'd need with very reasonable pricing and timelines. The crew was extremely polite and worked diligently during wild weather variance days of summer and I can stress enough how gorgeous everything looked once complete. I would absolutely recommend Triton for any masonry or siding work - you will not be disappointed."

"Chuck came out and took measurements of the deck, made a sketch, discussed it, and told me he'd email me an estimate in two days. During the same visit, he took measurements for the 65' vinyl picket fence replacement, discussed it, and said he would check with the manufacturer and let me know something in a couple of days. It didn't happen. A week later, I called his cell phone twice and left messages. After not hearing anything for two weeks, I called the office and spoke with someone who verified it was Chuck that came out and said she'd reach out to him and have him contact me. Never heard from him. Not worth it; a paying customer shouldn't have to beg!!"

"Disgusted Customers Rick Fisher d.b.a. Before and After Home Improvement I am only giving a 1 star because I cannot go any lower. If you want professional and courteous service that also includes communication about delays and crew no shows, do not hire Rick Fisher and Before and After Home Improvement. My wife and I hired Rick Fisher and his company in the latter part of June 2018, to build a stamped concrete patio; a small composite deck; and a pergola with the electrical kit for the ceiling fan. The project finally began on August 7, 2018, and was completed around August 28, 2018. We paid Rick approximately $26,000 in 3 timely installments according to the contract. We exceeded our budget on this project because we were impressed with the pictures of Rick’s previous projects and his reviews. “Don’t believe the hype”. It all started with Rick not being able to obtain the county permit for the pergola due to his drawing which lacked specificity to the dimensions and materials used so the structure would be able to withstand strong winds. Rick advised me the permit office required him to hire an engineer which I would need to pay for him to subcontract to provide that information for his drawing to resubmit to the county permit office. Rick never mentioned this to us before we signed the contract, nor was it stipulated in the contract. Rick’s solution was pay for an engineer or don’t do the pergola. I took initiative to contact the permit office and speak with the manager to arrange a meeting with her and Rick. She was able to assist Rick and get the permit approved without the need for an engineer which would have been at my expense. During the course of this project, my wife and I spent entirely too much time, energy, and efforts addressing issues with Rick relative to his lack of responsiveness and doing the job he said he would. These issues were within his span of control and frankly he failed miserably. The materials are of a decent quality, which is why the pictures look great on the web, however; the customer service, commitment to doing the job right is a serious problem. Rick says he only does one job at a time and he will be on the job site everyday to ensure things are done to standard. This was simply not true. Rick has a lot of projects going on and he rarely came by our home. He was not responsive to my calls or text messages regarding his presence and multiple other issues that required communication. Rick told me the job was going fine because he saw the pictures of what was being done. I demanded that he come by my home to physically inspect the progress. He came by and some adjustments were required. Rick does not give you specific days or times when he will come by even when you are requesting a specific day or time. I had to send multiple text messages and calls to get him to do what he initially said he would do. The project was completed on August 28, 2018. On October 7, 2018, I contacted Rick regarding the rust on the staples holding down the electric cord on top of the pergola. Instead of utilizing galvanized staples or some material that does not rust as a result of inclement weather, his crew used regular staples to hold down the electric cord. Now I have rust running along the top of this expensive pergola that we paid Rick about $8,500 to build. The electrical kit was an additional $1,500 approximately. Rick has not come by my home to take care of this issue as of yet. We have a manufactures warranty on the material but nothing from Rick covering us on the workmanship of the project. On October 18, 2018, he sent someone allegedly from his crew to resolve the issue, however; the worker was not prepared to resolve the issue and was going to replace the staples with more of the same staples. Complete Nonsense! I advised Rick this was unacceptable. The deficiency would not take more than 2 hours to resolve, but Rick refuses to come out and take care of it. It’s such a small job, I cannot get another company to come out to do the repair because it’s not feasible. One reputable contractor said he cannot believe the company who did the work did not have the professional common courtesy to fix the problem. In addition to this, when Rick’s crew excavated the yard to lay the patio, they were supposed to leave a trench sufficient for water to flow into the storm drain. Now we have standing water in the yard when it rains. The yard had a trench before they began excavating and we had no issues with standing water. It’s going to cost me $1,000 to have this problem resolved. Perhaps it’s all in the name: Before and After Home Improvement. Beware, you will need repairs Before and After Home Improvement allegedly completes your project!"

"We had our warped deck and stair rails replaced with Trex. Installation crew was great - quality work and top notch customer service! John and crew were very knowledgeable and answered our many questions with ease. Highly recommend!"

"I would recommend the Acclaim crew in a heartbeat for high value work from trustworthy, kind people. They did an absolutely fabulous job on our deck, at a fair price. The crew are real craftsmen with a proactive eye for detail and aesthetics. They had to deal with significant challenges along the way... and they got through it all, cheerfully and collaboratively despite one of the most challenging jobsites I am sure they have ever had to deal with. Toney and Rey were great partners to us, helping us make decisions and navigate these challenges, and working flexibly with us when we realized we needed to change the plan a bit. Any issues we spotted were quickly addressed. They went above and beyond on several occasions, adding thoughtful small upgrades and solutions for long term maintenance. They were careful to leave us happy and proud of our new deck and have been responsive with a few small warranty fixes too. I am proud of the deck and proud of them for their excellent work."