House Call Computer Service, LLC

I called her and she was here within a day, she took a look at all three computers and printer. She down loaded the drivers for a HP printer and took her time. Also she installed anti virus programs and explained the importance of anti virus programs.

Betsy is AWESOME! I thought my computer was dead to me. She fixed it in about 10 minutes and helped with several other issues. I am a very happy customer, will definitely use again and recommend to everyone I know.

I recently moved and ran into some problems with reconnecting my home PC and related equipment. A competitor to House Call Computer Service couldn't fit me into their schedule for 2+ weeks, which is unacceptable RE being without a home computer. I learned of House Call Computer Service via Angie's List, and Mr. Stolte was prompt in returning my inquiry, scheduling my service, etc. The technician (Lawrence) was also prompt to arrive at my home when scheduled, and was very professional with his work. I will definitely use this company again for IT-related needs, and will recommend them to others. Suggestion: During the service call Lawrence ran into issues trying to connect my router + modem + tower and getting functional internet service. He felt there were issues with my router, so suggested I purchase a new one. That weekend I did buy a new Linksys router, but after running into exact same issues with new router, I called Linksys on my own and spent about an hour on phone with a Linksys technician. I explained to her that I had new router, and during call with Linksys was told I should not assume router bad unless/until I talk with the router manufacturer, and perhaps there never were problems with old router. Had I/we called Linksys when House Call Computer Service was at my home, purchase cost of new router might have been avoided. So, maybe don't be so quick to assume equipment bad, or recommend to customer they purchase new equipment until they talk with equipment manufacturer.

It went well. It was the first time I had used them. She definitely made my computer work faster. She also stayed longer than she anticipated.

I was very happy with his service. He was not responsive to return phone calls, and admittedly I was on a very tight time frame and he told me he had not gotten the messages yet.

I have used this business for many years. Both John and Betsy have serviced my computers and set up my in-home system. Although I hadn't talked with them for a few years, my computer blacked out a few time over the past few days. I sent a message to John at night and he responded the next morning. Betsy was here in the afternoon. Good follow-up and personal service. Always a ++++

Betsy arrived as scheduled. Very personable. Computer issues were addressed and resolved. Very competent and knowledgeable IT professional. Would definitely call again.

Very positive experience and learned a lot!

Betsy came out to my house Thursday afternoon, determined what was needed, took the computer home, and brought it back to me Friday morning. Very dependable, punctual, professional, and friendly!

I met with Betsy at her home since I was in the area (with all my kids in tow). She was knowledgable and quick; she replaced the power source which had malfunctioned, cleaned the inside so the computer is quiet now, and even fixed software bugs while teaching me how to use Malware. My husband and I are thrilled with our computer again.

Had several problems with an old computer. The service tech, Betsy, came to the house at the appointed time, spent two hours, checked the PC and made several changes. It now runs faster and hasn't had the lock-ups and glitches that had been occurring. I am very satisfied,

It is enjoyable to work with a knowledgable, responsive and timely professional. We now have someone dependable to contact if there are any future needs. I would recommend House Call and Betsy to any and all.

I have nothing but praise for House Calls and Betsy in particular. She was on time; friendly; and very professional. She immediately diagnosed the problem and started work to repair it. Would I use House Call again? ABSOUTELY! One of the best computer repair companies in Richmond.

Betsy resolved all issues to my full satisfaction in short order, was very forthcoming with useful information on a number of issues, e.g., best techniques for backing up computer systems, files, etc., and even reminded me to print out the coupon I had mentioned earlier but forgotten. House Call's rates are very reasonable ($50 for the house-call, plus $75/hour, billed in 15-minute increments) and, rare for by-the-hour service, Betsy did not waste my time and money running up the bill with protracted chit-chat on extraneous issues but stayed on task and seemed genuinely dedicated to giving me good value. I could not be happier with the experience.

Betsy, the House Call IT pro came to my house and quickly saw that the computer needed to go to the shop for diagnostics. She called the next day with her report. She found and fixed a corrupt file, discovered that the computer had 1G RAM, and that there was no partition and therefore no way to get updates. Also, she told me that Vista is no longer supported by MS. She recommended that we increase RAM to the 4G total capacity for this machine (which I did) and suggested that the we change the OS to Windows 7 (we have not yet done that). She said the hardware was good and that the hard drive was a good, quality brand. Betsy was very professional, informative, and a very pleasant person to deal with. She offered to back up my data, but there were some outrageously large files in there, and I had already backed-up offline to BackBlaze, so we decided against that. I would use House Call again.

I was most pleased with the company and the work Betsy did on my laptop. I would highly recommend this company.

IT SEEMED LIKE AFTER THAT THERE WAS ALWAYS SOMETHING WRONG WITH IT. Mr. STOLTE WOULD COME AND SIT AT MY DESK FOR WHAT SEEMED LIKE AN ETERNITY AND MOST OF THE TIME LEFT WITH IT, TO MAIL IT TO TEXAS TO BE FIXED. THIS WENT ON AND ON. HIS LAST HOUSE CALL HE ACTUALLY SAID TO ME " YOU HAVE BAD KARMA WHEN IT COMES TO THIS COMPUTER." I DID NOT APPPRECIATE THAT ALTHOUGH I THINK IT WAS HIS IDEAS OF BEING FUNNY. ANYWAY THE LAST TIME HE TOOK IT AND SENT IT TO TEXAS AGAIN BECAUSE OF DISK ISSUES ( I'M PRETTY SURE THAT A DISK I MISTAKENLY LEFT IT THE DRIVE NEVER WAS SEEN AGAIN.) ANYWAY ON MARCH 4TH, 2007 I BOUGHT A MACBOOK BECAUSE YET AGAIN MY COMPUTER WAS IN TEXAS AND HAD BEEN FOR WEEKS. I STILL HAVE THE MAC AND IT'S DOING GREAT. I ALSO HACE AN ACER WHICH IS REALLY NEAT!

Their service was great. The gal that came into my house, I believe her name was Betsy, was a very nice gal. She helped me out a lot. She made it really clear what was going on. She brought my computer back within a decent time frame.

We thought we had all the files and when we didn’t she found the rest of them. She went above and beyond.

They are more knowledgeable than the people who work at some of the larger stores. They will pick up your computer and take it home. We have been using them for about 3 years now. They are probably the only people that faithfully will do what they say they will do for you.

We have never been less than 100% satisfied. She has solved each problem, given us good advice, and been courteous, professional, and truly helpful. We will definitely phone House Calls for any of our computer service needs.

Yesterday, Betsy answered my call promptly and made an appointment to come by this afternoon. She was very efficient and knowledgeable, swapping out the old power supply and replacing it, testing the computer, all in about 35 minutes. Everything is working great now!

Betsy called right away regarding our crashed PC. She picked it up and diagnosed that it wasn't worth trying to repair but needed to be replaced. John restored our lost lost data (yea!) and Betsy returned the old PC. Prompt, patient, professional and professional. I only gave them a B on price because I really don't have a point of reference on what's fair and what's not. I will say though that the restored data was PRICELESS. Thank you!!

Perfect. I dropped off the laptop & software. Betsy installed and it was ready in two days. On the third day (for my convenience), she delivered my computer, and made sure that I was connected to my wireless network, and that my wireless printer works. She updated everything, and it is justlike a new machine. I refered her to a neighbor this afternoon.

awesome people to work with - Betsy is primary tech and great, both professionally and personally......................knowledgeable, prompt, flexible, patient, understanding..............John also responded promptly and professionally.................will definitely call again if needed