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House Call Computer Service, LLC

Computer Repair, Internet Service

About us

We're All About Happy Customers! We Make House Calls and Office Calls. Just call us! Our experienced technicians will come to your home or office to solve your Windows PC computer problems. We have been serving the greater Richmond Virginia area since 1988 With over 25 years of experience in PC Computer Hardware and Software, we have what it takes to provide solutions to your PC computing needs. Check us out on Facebook too!! http://www.facebook.com/housecallcomputerservice

Business highlights

36 years of trusted experience

Services we offer

COMPUTER PROBLEM DIAGNOSIS, VIRUSES, SPAM, SPYWARE, ADWARE, TROJAN HORSES, PREVENTATIVE MAINTENANCE, MANAGED SERVICES, NETWORKING FOR THE HOME OR SMALL OFFICE/HOME OFFICE, EVERYTHING HARDWARE, SOFTWARE EVERYBODY NEEDS, WEB HOSTING, WEB DESIGN, CUSTOM BUILT COMPUTER SYSTEMS, DESKTOPS, LAPTOPS, SERVERS, OFF-SITE ONLINE BACKUP SERVICE, REMOTE AND ONSITE SERVER MANAGEMENT, DATA RECOVERY

Services we don't offer

Sorry, but we do not service Apple computers at this time. We have recently started looking at some MAC issues. Please ask.

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8111 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
9%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 111 reviews

Ann B.
07/2017
5.0
computer repair
  + -1 more
John with House Call is an IT expert who did an outstanding job helping me get my PC up to speed. I was so happy with the results, and his professionalism, that I signed up for his managed services. Now I'm confident that I can do online banking and use other internet services without worrying about whether my PC's security is being compromised. It's a great feeling. I've already recommended House Call to several of my friends.
Description of Work: Updates for PC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm glad you are happy with our Managed Services Plan! We are all about happy customers!

Gail S.
03/2017
5.0
computer repair, internet service
  + 0 more
As of today, March 18, 2017, Windows Update has been working properly. I am very satisfied with the quality of the work and with the level of service provided.
Description of Work: Windows Update was not installing updates. John Stolte used a remote download to search for and repair problems with the computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much. Please do not hesitate to call upon us in the future if we may be of assistance.

Lara R.
01/2017
4.0
computer repair
  + -1 more
It was good. The person was great, friendly and knowledgeable. Our computer worked pretty well for a while and it kind of slow down again but it's an old computer. They did a good job. My interaction with them was fine. They were real knowledgeable. They gave us some tips for the future so that was good. If our computer would completely work, they would have a better grade. It dies. It didn't completely fix it but I think it's just because it's so old.
Description of Work: They were just cleaning up the computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much. Please do not hesitate to call upon us in the future if we may be of assistance.

Stan H.
12/2016
5.0
computer repair
  + -1 more
John removed software that was slowing my computer down and causing additional delays. Ran a check-disk on drive c to resolve bad sectors.
Description of Work: John Stolte was very professional, explained the process, and did what could with my bad hard drive. He does excellent work, very knowledgeable, professional, and friendly. He answers all of my questions and always fixes the problem. I cannot say enough great things about his service. You will not regret hiring him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much. Please do not hesitate to call upon us in the future if we may be of assistance.

Jeff M.
08/2016
5.0
computer repair
  + -1 more
Working well. Prior to contract computer crashed on a regular basis. Have not had any problems since starting with House Call Conputers
Description of Work: Monthly maintenance, anti virus

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$58

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm glad you are happy with our Managed Services Plan

george B.
08/2016
5.0
internet service
  + -1 more
Very happy to have the ability to bring outside expertise to my problems conveniently.
Description of Work: I have been using this provider for multiple years. I pay them $46 a month . For this, they monitor my computers and are available to consult with me concerning whatever problems I may encounter. Unless the problem is unusually complex they are able to go into my systems and fix the problem from their site. My monthly fee keeps them on my payroll on demand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm happy to have you and your 2 computers as part of our Managed Services Program. I hope it provides you with peace of mind knowing that you have the best anti-virus in the market protecting you and our techs watching over the health of your computer everyday. It is always a pleasure dealing with you. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

LOU D.
04/2016
5.0
computer repair
  + -1 more
Arrived exactly on time. Booted computer from a CD-ROM and rolled back the computer to a date when the system was operating properly. The price was exactly what was quoted on the telephone. In my opinion, a very reasonable price. Yes, I would use this service again (although I hope that won't be necessary!).
Description of Work: Resolved a problem with a computer that was stuck in a restart loop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Margaret S.
11/2015
5.0
computer repair
  + -1 more
Since the issue concerned the connection between my laptop and my router it could not be fixed by taking it to a computer repair shop. Also, since I often load my own software, etc., I wanted to see just what the problem was, so I could learn from the experience. Mr. Stolte was knowledgeable and personable. His approach to the diagnosis made sense to me, and it was completely successful.
Description of Work: In trying to upgrade the encryption level on my modem I managed to shut myself out of my wireless network. Mr. Stolte came at the scheduled time, fixed my network issues,and adjusted the startup protocols so that my laptop started faster. This only took 45 minutes and it was worth every penny. I would definitely use this service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Ann W.
05/2015
5.0
computer repair
  + -1 more
He is very knowledgeable. He did a great job with all of my computer problems. Set up my printer AGAIN!! And also set up a new lap top. Also give me information on a book to buy to help me to understand windows 8 in a visual way. He has been to my home several times. Highly recommended!
Description of Work: Re installed my printer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm so happy to see you off of Windows XP and on to a secure modern operating system. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Joan J.
02/2015
5.0
computer repair
  + -1 more
John was very professional, efficient and extremely knowledgeable compared to other repairmen we have hired in the past. He wasn't ready to cut and run as soon as he fixed one problem but continued to work until he had the computer working properly. My husband and I enjoyed talking with him and felt that he took interest in doing a thorough job. The computer has worked great since he was here and we would not hesitate to call him if we have another problem.
Description of Work: Cleaned out all of the viruses and malware on our computer, streamlined what services we had and got rid of those we didn't need or want, made suggestions for protecting our computer. Also offered service to monitor our computer against viruses and other problems which we were not even aware of.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Your new Managed Services Plan is working well for you. The web Protection Service has been doing its job well blocking many malicious websites from re-infecting your computer. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Robert B.
11/2014
5.0
computer repair
  + -1 more
Had scheduled enough time to fix all the problems that previous computer repair serviced were unable to find. Took his time to answer all the questions that were put before him. Excellent, punctual service. service
Description of Work: Fixed stubborn computer problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm glad we were able to get you squared away, and hopefully with your new protections in place, you won't have to go through that again. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Charles W.
10/2014
5.0
computer repair
  + -1 more
Mr. Stolte was very professional, explained the process, and did what he said he would do within the budget we discussed.
Description of Work: Mr. Stolte came to our house, evaluated our situation, set up our wireless printer, and took our old computer back to his office and transferred all data onto an external drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

robert M.
10/2014
5.0
computer repair
  + -1 more
Called John and he fixed our computers the same day! Attaboy, John!
Description of Work: Brought our ailing computers back to life!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Yvette B G.
10/2014
5.0
computer repair
  + -1 more
Performed services in an excellent manner. In fact, introduced me to a different internet browser that I now use as my preferred browser.
Description of Work: Computer Tune-up, Preventive Maintenance and Optimization Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

David T.
10/2014
5.0
computer repair
  + -1 more
They do a fine job. He answers my questions right away. He gets rid of any viruses right away as well. He scans the computer remotely.
Description of Work: They did a monthly scan and checked my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! It's been great having you on our managed services program. I'm glad that you are happy with the service and the peace of mind you get knowing that we are keeping your system safe and up to date. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

JENNY B.
10/2014
5.0
computer repair
  + -1 more
It was great. They helped me realize that I did everything that I could have done. I called on a Monday and they got back to me on Tuesday. They mentioned there was a flat fee of $125 to retrieve the data. There is a service call fee if they come to you. We agreed to meet to hand over the laptop so he didn't charge the service fee which was nice. John was great to work with.
Description of Work: They retrieved our data from a laptop that I spilled milk on. We put the data on an USB drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Bill & Susan F.
10/2014
4.0
computer repair
  + -1 more
He was prompt. It was convenient that he could come to our home.
Description of Work: He cleared the system for virus and installed firewalls.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Nancy K.
07/2014
5.0
computer repair
  + -1 more
John came to my parents house to fix various computer problems. Since my parents are essentially house-bound, their computers are very important to them. John brought a sense of humor and excellent skills to fixing the problems. Not only would I call him again, my mother would call him, which is quite a high accolade, if you know my mom! I would absolutely recommend House Call Computer Service, LLC to anyone.
Description of Work: John cleaned all viruses and malware from two computers, one of which operates wirelessly. He corrected the access problems. He fixed and activated the virus protect programs which had been running incorrectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! It was my pleasure working with you and your delightful parents. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

J. M.
05/2014
5.0
computer repair
  + -1 more
Mr. Stolte created a new user profile for me, copied My Document files to this new user profile, and then ran a malware program to make sure there were no malingering bad files. The work was done efficiently and effectively. I was and remain very pleased with his service.
Description of Work: My computer's "User Profile Service" failed, which meant that I could not access my files. Mr. John Stolte fixed the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77.5

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Elizabeth P.
04/2014
4.0
computer repair
  + -1 more
At this point I have no good details. I'm sorry I can be of little further assistance. I have been thinking of calling them again because of further computer problems. The work was so long ago that I don't think my feedback has much value.
Description of Work: Helped us with computer problems.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$115

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Roy P.
04/2014
4.0
computer repair
  + -1 more
The service has gone well. They have really given me a peace of mind because this type of work is beyond my abilities.
Description of Work: We have a contract and they give IT support.
Rating CategoryRating out of 5
Yes, I recommend this pro
$25

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Mike M.
04/2014
4.0
computer repair
  + -1 more
His service is good. He is very professional, knowledgeable, and I usually get pretty quick response.
Description of Work: He could not come to the house but he took over my computer through his computer. He took care of the problems. I had a problem with getting into iTunes, he did malware analysis for viruses and fixed those viruses, he also took care of a reoccurring popup.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

David T.
04/2014
5.0
computer repair
  + -1 more
The man who does the work is excellent. HE is very knowledgeable, professional, and friendly. He answers any of our questions and always fixes the problem. I cannot say enough great things about their service. You will not regret hiring him.
Description of Work: They help with any computer repair or questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I believe that our Managed Services Program has helped you immensely, and helped me to make sure your computer is up to date and running correctly. I hope it provides you with peace of mind knowing that you have the best anti-virus in the market protecting you and our techs watching over the health of your computer everyday. It is always a pleasure dealing with you. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

STEVE Y.
03/2014
5.0
internet service
  + -1 more
We remain secure. We have good access when issues arise.The price is reasonable.
Description of Work: Provides constant care for our home data stations

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! I'm happy to have you and your three (3) computers as part of our Managed Services Program. I hope it provides you with peace of mind knowing that you have the best anti-virus in the market protecting you and our techs watching over the health of your computer everyday. It is always a pleasure dealing with you. Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Wayne M.
03/2014
5.0
computer repair
  + -1 more
John fixed my printer problem, changed my search engine and helped me get set up with a new on-line provider. He explained everything that he was doing and why. He was patient with my lack of knowledge, puctual, polite and very informative about other potential problems. He even warned me about a current telephone scam where someone lies about being a Microsoft service technician and ultimately tries to sell people on a $500.00 anti-virus program. I am glad that I found him on Angies List and extremely pleased with the service he provided.
Description of Work: My computer would not allow me to repond to emails with my aol provider. I also had printer networking issues and wanted to change my search engine. John showed me that the problem with my emails was not my computer but an issue with aol. He checked my system for infections and found nothing major.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77.5

Response from House Call Computer Service, LLC
Thank you for your review, and thank you for your business. We appreciate it very much! Please let us know if we may be of further service to you. We're all about Happy Customers! John H. Stolte, Sr.

Contact information

PO BOX 2113, Mechanicsville, VA 23116

www.housecallcomputerservice.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Internet Service

FAQ

House Call Computer Service, LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

House Call Computer Service, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, House Call Computer Service, LLC does not offer free project estimates.
Yes, House Call Computer Service, LLC offers eco-friendly accreditations.
No, House Call Computer Service, LLC does not offer a senior discount.
No, House Call Computer Service, LLC does not offer emergency services.
No, House Call Computer Service, LLC does not offer warranties.
House Call Computer Service, LLC offers the following services: COMPUTER PROBLEM DIAGNOSIS, VIRUSES, SPAM, SPYWARE, ADWARE, TROJAN HORSES, PREVENTATIVE MAINTENANCE, MANAGED SERVICES, NETWORKING FOR THE HOME OR SMALL OFFICE/HOME OFFICE, EVERYTHING HARDWARE, SOFTWARE EVERYBODY NEEDS, WEB HOSTING, WEB DESIGN, CUSTOM BUILT COMPUTER SYSTEMS, DESKTOPS, LAPTOPS, SERVERS, OFF-SITE ONLINE BACKUP SERVICE, REMOTE AND ONSITE SERVER MANAGEMENT, DATA RECOVERY
Sorry, but we do not service Apple computers at this time. We have recently started looking at some MAC issues. Please ask.

Contact information

PO BOX 2113, Mechanicsville, VA 23116

www.housecallcomputerservice.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed