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CUSTOM BATH OF VA

Ceramic Tile, Kitchen and Bath Remodeling, Bathtub Restoration,

About us

Custom Bath of Va has been in business for almost 25 years serving Richmond and all surrounding areas. Custom Bath prides itself on providing good and honest work for every dollar spent. It is common practice to "low-ball" a job and inflate the price after the job has been started. Don't fall into that trap! At Custom Bath, we realize that smaller job with our customer leads to larger jobs and more referrals. And thus, we run our business with the idea that if we help you with the small stuff, you will remember us for the big stuff.

Business highlights

31 years of trusted experience

Services we offer

Shower Pan and Ceramic Tile Repair;Fiberglass Repair and Reglazing;Ceramic Tile Repair; Shower Door Removal and Replacement

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.895 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 76-95 of 95 reviews

David E.
10/2015
4.0
ceramic tile, flooring contractor
  + 0 more
unknown
Description of Work: I purchased one of the specials for two hours of tile repair for $100. It was a small job of replacing about seven cracked floor tiles. The repairman took at least five calls on his cell phone during the work, and I had to pay $100 more for additional time, which was a little annoying. The workmanship was excellent, so I would use them again, however, only if I get a firm price ahead of time - not by the hour.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Dennis M.
02/2015
5.0
ceramic tile
  + -1 more
unknown
Description of Work: They did a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Martha B.
01/2015
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Initial contact was awesome. He was very prompt, professional, looked at the job,and said he knew what to do, and voila! While on that visit, I asked about installing a taller toilet.....he said absolutely and even went and bought one to install, even though price for that part of job was excessive in my opinion, it was short notice, and he was so nice about everything I had asked him to do, I let it go. Two months later my full length glass shower door was again falling to the point it was unusable for fear it would shatter. I called him back, and he said to email him photos of door, and he would look into seeing what it was going to take to fix the problem. Well, I did as he asked, and I've never heard from him again. I called several times and left messages, to no avail. I was very disappointed, as that was not my first impression of him at all.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$300

Response from CUSTOM BATH OF VA
We didn't supply the shower door or install the shower door. The brackets on the shower door were tightened as much as possible and the heavy glass door could not be supported by the hinges. This is an example of us going behind another Companie's Shower door and installation and not being able to fix an inferior design. We haven't seen this problem with any of our shower doors. Communication was where we did drop the ball. This is not typical and I apologize please let us know what the charge was to try to correct the shower door issue and we will refund that amount. Thanks, Jody Custom Bath of Va.(804)399-1141

Cori S.
01/2015
3.0
ceramic tile
  + -1 more
unknown
Description of Work: They were to clean any grout and recaulk in bathrooms. They spend too much time talking and ran out of time. I requested they stay and finish the job which I paid double the price for. The cost was not clearly communicated at time of request and the work was a bit sloppy.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$165

Jim B.
12/2014
5.0
ceramic tile
  + -1 more
unknown
Description of Work: Absolutely fantastic! Would use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Deborah S.
10/2014
4.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

Denise A.
09/2014
5.0
bathtub refinishing, ceramic tile, remodeling, home remodeling
  + 2 more
did a nice job
Description of Work: removed and recaulked bath tub shower and standing shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Brigette N.
09/2014
1.0
ceramic tile
  + -1 more
unknown
Description of Work: They did not respond to phone call initially. When I finally got them on the phone they were late for the appointment. There was nothing in writing at the time of the estimate. I was told there would be contact and there was none. I called, emailed and called and emailed again. Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from CUSTOM BATH OF VA
Yes Custom Bath of Virginia dropped the ball on this one. We should've called the customer back to tell her we couldn't help her with her work. Moral of the story the customer was a schoolteacher and gladly gave us a F for not bidding her job. Sorry again to the customer.

Gary S.
07/2014
5.0
ceramic tile
  + -1 more
unknown
Description of Work: I had some caulk replaced in the bath tub. He showed up as promised, did the work required in a reasonable time frame. Cleaned up, everything went as expected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jocelyn V.
07/2014
5.0
ceramic tile
  + -1 more
unknown
Description of Work: fix damaged caulking in shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Thomas S.
06/2014
3.0
bathtub refinishing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$140

Nancy K.
05/2014
4.0
ceramic tile, home remodeling
  + 0 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$114

Gail S.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: Recaulked bathtub. Work was done smoothly and professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Jeff T.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: The service was performed as requested in a quality manner. Had some moldy shower caulking I needed replaced. The old caulking was removed and replaced with a mold resistant solution. $99.00 for a home visit and the quality work is a bargain in my book. Great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Janet T.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: Repaired grout and rcaulked. Inspected tile and advised (with no pressure) in several areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Shirley C.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: Completely overhauled a bathtub and the surrounding wall. It is now just like new with new showerhead and new faucet. They worked hard and were completely professional. I highly recommend them. Shirley Coleman

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,230

Aufait F.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: They caulked around the bath tub. They did a good job. They left the area clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Martha B.
05/2014
5.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: Excellent service.........very professional. Upon completion of job they were hired for, I asked them to install a handicapped toilet which they did.....perfectly. | |They did a great job, and I would hire and/or recommend again & again

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Kathryn C.
05/2014
4.0
ceramic tile, home remodeling
  + 0 more
unknown
Description of Work: Great attitude and good to work with. Slight scheduling issue but as most contractors go, was better at follow-up than most. Cost was higher, but he did inform before doing work. Would use in future but will request a full quote as anyone should do in any contractual work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$160

Sanford D.
04/2014
5.0
ceramic tile
  + -1 more
Great.
Description of Work: I purchased a $99 deal for bathroom caulking. I was contacted immediately and the contractor changed his schedule to accommodate my timeline. Communication was constant; workers arrived on time as scheduled, and work was completed. The caulking was expertly and professionally done. I am quite satisfied and will use Custom Bath of VA in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Contact information

8550 New Ashcake Rd., Mechanicsville, VA 23116

custombathofva.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Ceramic Tile,
Kitchen and Bath Remodeling,
Bathtub Restoration,
General Remodeling,
Flooring Sales and Installation

FAQ

CUSTOM BATH OF VA is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

CUSTOM BATH OF VA accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CUSTOM BATH OF VA offers free project estimates.
No, CUSTOM BATH OF VA does not offer eco-friendly accreditations.
Yes, CUSTOM BATH OF VA offers a 10% senior discount.
No, CUSTOM BATH OF VA does not offer emergency services.
No, CUSTOM BATH OF VA does not offer warranties.
CUSTOM BATH OF VA offers the following services: Shower Pan and Ceramic Tile Repair;Fiberglass Repair and Reglazing;Ceramic Tile Repair; Shower Door Removal and Replacement

Contact information

8550 New Ashcake Rd., Mechanicsville, VA 23116

custombathofva.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed