Blazer Heating & Air Conditioning

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This time everything went fine. It was $.140 I think but whatever I paid was very reasonable for 2 cleanings.

Tech arrived and was polite. He charged me $79 after I infomed him I was an Angies List member I still had to pay the $79. I called the office and the lady said that she would mail the check back to me with VOID written across it if I gave her my credit card number over the phone for the $49 fee. I did that and as of today (6 days later) my check has still not come in the mail. The tech said I needed a new compressor so I asked if there was on in stock or it had to be ordered and how long it would be to order one. He said his office will have to call me. I told him I needed a couple days to get the money together (it was a couple thousand) and that I was trying to have it done by that Saturday. 4 days later I hear from the office asking if I still wanted it done. Well I could have sweated to death by then. I was actually looking for a return call on Friday but it didnt come until Monday. I realize ac companies are busy right now but was not impressed.

I paid for two systems. Matt did an excellent job, explained all information, we talked about checking the thermostat to digital to be made energy efficient.

Matt Rhea was our technician. He was prompt, professional, and personable. He informed us of the issues we had which lead us to getting a quote from Bill McEwen the next day. Bill was also very professional and personable. In the end we got quotes from other companies and went with one of them, but Blazer's response and inspection were awesome. We still highly recommend them.

Excellent. He arrived before time and waited til exact time. So very cordial and efficient.

Matt was on time; explained what he was going to do. He answered all questions. He was courteous and very helpful. Cleaned coils.

Prompt, great service and Mike explained every step in detail.

Matt arrived early but waited until the appointed time. He is quite friendly, yet professional. His work is always thorough and careful. He explained everything to me. I asked him to do a quick check of the crawl space vents and ducts, which he did cheerfully. Great service, as always. I've been with Blazer since I bought the heat pump from them 5 years ago.

Excellent service, very professional & detail explaining of problem, very prompt & understanding. Nice & professional.

Quick response, found issue quickly and explained all issues and repairs.

The technician repaired the broken fan in a timely fashion and provided a discount because we utilized them for annual maintenance.

Very prompt and courteous. Always have good experience with them.

The provider failed to follow through with a call back!

Complete replacement of HVAC system (York Gas heating and AC). System installed with 2 year service agreement. Heating worked satisfactorily however in spring AC did not work (compressor and fan did not work and had to be ordered and replaced). They tried to charge me for replacement and service for system they installed that never worked. On future warranted service tune up calls they again tried to charge for service on equipment. At 1 year service they charged a service call fee, when I showed that I had a 2 year service agreement the technicians left and within 15 minutes returned stating their boss had ordered them to collect $139.00 at risk of losing their jobs. I refused to pay.

Blazer Service Heating and Air Conditioning Company works with the builder of my house. I would not use them if they were the last people on earth. They didn’t want to shorten the duct pipe because it would have taken a good amount of time for them to do that. So they told me that the dryer vent superseded the county code which was completely false. I’m a representative on the county board for electrical engineering and I knew that it was completely false information. They lied to me. However, they finally did shorten it. The actual quality of the work, when done, was okay; but they didn’t want to do it in the first place. I don’t remember if they were responsive or punctual; it’s been long time since the service. They were reasonably professional except that they lied to me.

Over the past few years their customer service has been non existent. We have been customers for 6 years and have had a service agreement with the company for the whole time. When they come to provide service, they never have the filters needed to replace ours so we have to meet them twice. We have even reminded them when we schedule to bring the proper filters with no luck. In our most recent service call in May, I had a discussion with the service technician: first about our purchasing the filters from Blazer Service, and that when the filter was replaced to please remove all the old filters that the previous technicians had left in our attic and crawl space. Based on this conversation, I assumed the filters had been replaced. Three weeks later our downstairs unit was not working properly and on a Wednesday evening I put a call into the service center. Our call was never returned and when we called back on Monday there was no apology, in fact they would not provide service until Tuesday (despite having a service contract). They came out for the service call, and the system was not working properly because the filter was completely clogged. (the filter that I thought had been changed during our biannual service call 3 weeks prior) They charged us for the service call (which we spoke to the service manager about and they eventually waived) and had to come back the next day to replace the filter. They did not have the upstairs filter in stock and were going to call us when it came in. On June 19th we were told that they were going to have the filter overnighted from Lynchburg and would call us, they never called. We called back on July 1 and that evening received a message that they were returning our call, the filter was in, they were completely booked that week but we could come pick it up. This message was unsettling as the reason for the service call was not changing the filter in the first place, then we were told the filter would arrive in a few days and it was not until we called again that it was "found" in the office. So, this will make four times that we have to meet a service technician at our home to get what should have been done in one visit. Calls to John Cortright were not returned and they made no effort to deliver the filter (we offered to install it) despite waiting 2 weeks for it. I would in no way recommend this company. They have not shown in any way that they are interested in our business. We have not seen any benefit in having a service contract with them as there is no priority in scheduling service or even in getting a call returned. We want a refund in the remaining time left on our service contract so that we can work with a company that cares about its customers.

They were prompted. The bulk of the charge was a $75 diagnostic fee just to make the appt. They had the issue diagnosed and the part fixed in 10 minutes. They agreed to handle the warranty claim. The issue was a bad igniter. They were willing to submit the warranty claim. The person was professional, however, they got a C because they left the furnace parts on the floor and did not put them back on before leaving. They were willing to return to correct. I made the appt. based on the great comments from other members. I'm assuming they were written by the employees of the company.

They were on time, honest, and understanding about me wanting a 2nd opinion.

I have used Blazer before with excellent results. This insatallation was very smooth. The salesman gave me a verbale price quote but was one day late in providing a written estimate. Blazer was not the lowest bid but they did negotiate to within $100. I have had such great service from them on my four zone HVAC system that they installed the extra money was worth it to me. The installers called to let me know they were on the way. They were on time, professional and did a great job. They were sure I was without water for the shortest possible time. They cleaned up completely. During the day the salesman stopped by once to see how things were going and a supervisor stopped by twice. The entire project took about six hours.

Blazer Service has been doing all the servicing on our heating and air conditioning for many years. This year, they cleaned all our air ducts in our home in addition to the maintenance. We have always been very pleased with their service. The technician was great to work with. I would suggest to others to use their services also.

We are on a yearly contract for all of our maintenance needs for maintaining proper working functions on our system. They come on a regular basis to service our heating and air conditioning, and they will do any repairs if needed. We are pleased with this service, and they are very reliable and professional. The price is very reasonable for the service they provide.

Blazer is a very professional company and they did a great job with the installation. The follow up services with the company have also been great. They have been out twice since the installation just for minor things and they have been awesome. I am very happy and I will keep them around for a while.

Both of these systems were very old and beginning to malfunction, so they needed replacement. Blazer did an excellent job, and it took them about four days to complete it. Everything's working well now.