Virginia Top Floors

Virginia Top Floors does exceptional work. They are "Type A" when it comes to projects. From start to finish, they give you an itemized project proposal with exact costs. They give you an anticipated timeline and pencil you into a specific timeframe. Most floor refinishing teams will not move your furniture, paint where needed, and install handrails. This team does it ALL. Ileana and Jose showed me what great craftsman looks like. They did a two-fold project. One week they refinished the hardwood floors in our dining room and living room. Then, a few weeks later they came back and completed the full staircase remodel with upstairs landing in new stained hardwood. As Jose said it, "This place looks like a completely new home". I'm so glad we found Ileana and Jose. They are so keen on detail, very prompt, and just so genuine. I'm so happy we also made a friendship with them! I would only recommend VA Top Floors for anyone seeking to have their floors refinished, insert new wood floors, or get their staircase remodeled. For reference, the stain is Bona Cherry in the attached photos. Photos just showing staircase and upstairs new hardwood install --- this staircase used to have outdated metal railings with beige carpeting. Photos do not show the mid-level dining room and lower-level living room. They did a ton of work!

Ileona and Jose and their team were incredible. This could not have gone any better. Everyone was professional, personable and punctual. We were displaced for a week to give the team time and upon return the floors looked brand new. They paid a lot of time to the small details just to make the job perfect. They kept us updated with photos while the work was being done. I would highly recommend them to everyone.

Excellent. Ileana was great and explained everything. Jose, her husband was extremely professional. They made our floors look amazing. They even made our wood AC registers match the floor. Definitely recommend.

Excellent! They came out on time every day and did a fantastic job. They explained all the steps along the way. They treat your house like they would treat their own house with care and attention to detail. They took the extra time to do things right when they saw an area of wood that needed replacing. After each day of work they cleaned up as much as possible under the circumstances. The 90% dust free claim is real; it really works. The outcome is exactly what we were looking for and this crew did an outstanding job!!!

Excellent jobs, price, good quality materials, promises and trust. Their teams did fantastic jobs for 6 days on my townhouse. The quote by Ileana(owner) was based on very detail itemized with honest and true price(must compare apple to apple for all details with other company). Very reliable company. Their jobs completed on schedules and reported by Ileana every night what they did and what they will do next day. Can't believe I found this company. Definitely recommend this company!!

Jose and his family crew were outstanding. Their attention to detail and craftsmanship are above the best. I would us them again and highly recommend their services.

The work was professionally done including removal and replacement of large furniture items. Its personnel were responsive, customer focused, and results-oriented. My wife and I were extremely pleased with the results. I highly recommend Virginia Top Floors for anyone seeking high quality flooring care

This is a family business that is very professional and responsive. Jose the engineer and his daughter did a beautiful job of installing red-oak railings and posts and white balusters in our townhouse. Jose is meticulous and tidy, and he took the time needed to install everything properly. Plus, their fee was $650 less than the top estimate I had received. We will definitely be calling them again when we get around to redoing our floors.

We had a challenging project because we have an old house remodel and wanted to minimize airborne fine dust before we moved in. We decided to pull off all the baseboards and complete the floor refinishing out of sequence, leaving drywall work and painting until after the floors were compete and protected. Virginia Top Floors (VTF) successfully completed the project. Virginia Top Floors uses German equipment that creates less dust than conventional floor sanding methods and systems. This system is not the same as a true dust containment system with HEPA filtration, but it is better than the regular system used by most floor refinishing companies. VTF showed up on time and completed the project per their stated schedule. They completed the project in a workman-like manner with minor ridges. Deficiencies were few. At one location swirl mark from the edging machine weren’t removed before staining and finishing. Several nail holes weren’t filled flush with the surface. These are minor issues and do not detract from the overall satisfactory appearance of the completed floor. Invoicing was broken out and easily understood. Pricing for extras was fair and agreed in principal before the extra work was completed. Communication was excellent. In retrospect, I would insist on is a client walkthrough/sign-off before any stain or finish is applied. This contract clause would put an extra set of eyes and help fix any minor prep issues that otherwise have been overlooked. Overall Virginia Top Floors is a solid company who stands behind their work. We are pretty happy with the result.

Wow! Simply amazing. From the day I met Ileana to completion of the project, I was impressed with her and her team's responsiveness, expertise, and the amazing job they did on refinishing my floors. The care they took to protect our week old new carpeting was impressive. Replacing the floors after 17 years of wear from two kids and six labs would have cost around $8-10K. Va Top Floors gave us floors to be proud of that are better than new wood. If you hardwood floors are worn, before you even consider replacement, give Ileana a call. You will not be disappointed. Va top Floors is one of the absolute best contractors I have ever worked with.

Courteous, professional, punctual, beautiful workmanship, great price. Perfect all the way around,

All the work was done in the estimated time in a very professional way. I highly recommend this company, a great combination of kind people and very professional work.

My house is more than 250 years old. We still have the original hardwood floors in much of the house. There is not a straight line in any room. As a result, any work done in the house is difficult and takes patience. Ileana and Jose and their team did an amazingly good job throughout with a minimum of mess and disruption. After this experience, I would use only Virginia Top Floors in the future. I cannot imagine letting anyone else touch my floors.

Like a well orchestrated operation. From Ileana's initial visit and full explanation of the process: materials used (LEED products!), options available ( furniture move/replace, felt pads on base of furniture to protect floors) , and finally a run down of the sequence of the job, when I could expect to have access, how I should prepare, and generally what I should expect. This followed by a crew of 3 headed by Jose and son, who were a pleasure to have in my home and were masters at their craft. My floors look amazingly beautiful. It was hard for me to put my area rugs back in place because I didn't want to cover up the beautiful finish! Also important to note, the sanding process was amazingly dust free....far better than I expected. The other important aspect for me is their respect for the fact they were working in my home. It wasn't treated as a job site. I returned each day to a very tidy space. Granted, there was work in progress, but they were very neat and orderly about their work. At finish, they wanted my oversight in replacing furniture pieces in their proper places. It was an outstanding experience all the way through.

When VA Top Floors initially startedthis project, Ms. Ileana Sanchez, a co-owner, was very kind and thorough, and appeared both knowledgeable and professional. There were no noticeable issues during the 4 days they worked. However, after they finished, Ms. Sanchez was nothing like she initially seemed and I discovered multiple mistakes and damages caused by them. he first problem was that I was required to remit my final payment without being able to inspect their work. (I was told not to walk on the floors as they were too wet.) when unfairly demanded my final payment when the floors were too wet for me to see their work. This company should not require final payment until the customer is able to check the quality of their work, inspect for damages, etc. Once they received my final payment, I lost all leverage to ensure their work was to my satisfaction, which it wasn?t. They started this work on Monday, November 2nd and completed it in the late afternoon of Thursday, November 5th. During the 4 days they were in my house, they seemed to be doing a good, steady job. The second sign of trouble was their odd behavior when they were finishing up on Thursday afternoon. After I gave my final payment, they were suddenly in a mad rush to leave. I had paid them $390 to move my furniture back (it had all been removed to do the floors), but, they were in such a hurry, it was either put back hastily, or left for me to do. They asked me to buy felt pads to prevent the furniture from damaging the floors, then neglected to put these on several pieces, causing dark stains where the furniture touched the floor. These stains cannot be removed. There are other dark stains that I found which are also permanent, since they were embedded in the sealant. They removed all the doors before they did the refinishing, which were so hastily reinstalled that two of the six are so damaged that they won?t open or close. I am not sure if these can be repaired, or if I will now have to replace them at my expense. Either way, this is inexcusable. When they ?finished?, they raced out the door without even saying goodbye. Since they had left so much furniture for me to put back, I had to chase their ?getaway? car down my driveway in order to make them come back and complete their responsibilities. This odd behavior appeared very suspicious. Once they sped off and I was finally able to walk on and touch the floors, I was immediately infuriated by what I found. The floor's surface was gritty and rough, not smooth and polished. This "grit" was actually ?embedded? in the finish, so there was no way to remove it. It was now the permanent surface of my floors. They had to know this demonstrates poor workmanship as they advertise on their website to ?leave floors with a highly polished surface?, not dull and gritty. The last time I refinished my floors, I had a smooth, glassy surface, so this was not what I expected. When I researched what caused this, I discovered that this result was not normal: to the contrary, it indicated a variety of possible mistakes made during the refinishing process (i.e. not buffing properly between coats, insufficient vacuuming, not allowing coats to fully dry, etc.). The latter of these causes was clearly a contributing factor. Ms. Sanchez admitted in writing that they waited "less than an hour" between coats. When I looked up the manufacturer of the product they used, the instructions clearly stated that a minimum of 2 HOURS drying time should be allowed between coats. VA Top Floors carelessly did not follow the manufacturers? instructions, which compromised the quality of their work and caused an easily avoidable poor quality result on my floors. Even though I paid extra to have a 5th coat done, the floors did not appear to be coated enough to protect the wood. I also do not believe they were able to apply all 5 coats in the time they claimed to do so. They not only did a sloppy, rushed job on my floors, they left me with multiple damages, such as the permanent stains. I also discovered that when they re-installed all the doors they had removed, they were not reattached properly. Three out of six are now broken and I expect the remainder to break as well. I continued to find additional damages. They were so rushed that they literally pierced a hole in my box spring when setting it on the bed frame. I found it punctured and ripped with the corner of the metal frame still inside it! They also left piles of wet, dirty towels in my powder room, which I only found when I started to smell mold & mildew coming from the room. I was infuriated over the unprofessional job they did on my floors, as well as, all the other damages they caused. I paid this company $4300 to do only 867 square feet, so felt strongly that their work was did not come close to meriting this expense. I immediately reached out to Ms. Sanchez by email to express my concerns gritty and to request them to return and remedy these errors at their expense. As a two-time recipient of a Super Service Award myself, I expected VA Top Floors to immediately respond to ensure I was satisfied with their work through whatever means necessary. This did not happen. After sending my request, I had to wait 6 days for a substantive response. When I did receive Ms. Sanchez's letter, I was shocked by her angry, accusatory attitude and refusal to take any responsibility for these issues. She started out her letter saying I had made "unfounded accusations", despite sending photographic proof of the stains, and their refusal to return and physically inspect my floors. Her response letter never once addressed or attempted to explain my primary concern: the gritty surface of the floors. Instead, she ignored this issue and focused on trying to ?convince me? that I was wrong! She ?claimed? the floors were left in perfect condition and stated that the box spring was placed correctly onto the frame. She blamed me for the stains, which I couldn?t have caused since I had not set foot on the floors and they all had been sealed over. In other words, she accused me of lying and showed zero concern for my satisfaction. This response contradicted what VA Top Floors claims on their website: specifically where it states the company?s ?core values? as responsibility and accountability. They even promise that ?if a customer has concerns, our expert technicians will ALWAYS respond to any request or claim. If it needs to be done, we?ll be there. Guaranteed.? I?m still waiting for that ?guaranteed? Expert Technician, who apparently refuses to ?do what needs to be done?. Their response letter accepted no responsibility and no accountability for any of my claims. To the contrary, they were either ignored or I was told I was wrong and was accused of lying. They were completely dismissive of my concerns and even said at the end of the letter that "it is regrettable that after the care we put in your floors you accuse us of a faulty product. We consider our work done and hope that you can find a suitable solution." It is I, who paid them $4300, who should feel regret, not them. They got paid for sloppy, rushed work, so they are not the victims here. And, her reference to ?hoping I can find a suitable solution? indicates admission that there is a problem which they feel no responsibility to resolve. They are the liars in this situation. They claim they will ?always respond to complaints of poor service to ensure high quality?, when in reality they respond to such complaints by telling their customers they are wrong. Stay away from this company at all costs. They only ?care? about their customers long enough to get them to sign a contract, and until they are fully paid. They could care less if you are stuck with permanently stained, gritty floors that feel like sandpaper. They don?t care if they broke your doors or made you carry heavy furniture. They don?t care about following the manufacturer?s directions for the products they use if it will slow them down. They are unconcerned if their customers are satisfied as long as they got paid. How did this company win a Super Service Award with such an attitude? I am truly in disbelief that they have acted in this manner, considering all their positive reviews. I am hoping that my review will serve as a warning of what to expect from them. Expect very little for a whole lot of money.

Very happy with my interactions with Ileana and the team from Virginia Top Floors. They were prompt, reliable, did good quality work, treated my house with care, and were reasonably priced. I am planning on using them to redo more floors in my home.

Beautiful work, blended perfectly, very neat and clean.

Ileana was very professional from the start. She was very responsive to my request for quote and it was very easy to schedule the quote. She was on time, listened to what I wanted and what I didn't know/understand, and explained the many options I had. She also made some recommendations, based on the condition of the floors and the expected traffic on the floors. She provided an excellent and thorough quote. She was very accommodating to changes I had, especially in potentially changing the color of the stain. Work on the floors started ahead of schedule - I gave them a key to the house - they started on time and every time I stopped by to check in, the team had make significant progress. They stopped to show me their work and continued to educate me about care of hardwood floors. Their dust containment was excellent - at the completion of the project there was significantly less dust than I anticipated from the sanding. The workmanship of the new floors is excellent. Am very happy with the look and feel of the refinished floors. The work took an extra half day than initially scheduled, but they also replaced several more boards than originally planned for as well. The team was very responsible in caring for my home while they worked. There were no surprises. Final price was as expected and negotiated. They delivered everything they promised and I am very pleased with the quality of the work and their customer service and overall attentiveness and responsiveness. I would recommend them to others and I would go back for future flooring needs.

I experienced a water leak in my home in December of 2014. It resulted in damaging my oak parquet flooring. Numerous tiles needed to be removed. The first company I contacted came and reviewed the problem. The estimate was delayed because that contractor couldn?t find the replacement tiles. I researched on line, found the tiles in California, and ordered two boxes. I tried, repeatedly, to contact the first contractor for an estimate and he never returned my calls. Disappointed and discouraged, I was hesitant to begin the search for another flooring company. I was so fortunate to find Virginia Top Floors. From start to finish they went above and beyond my expectations. Jose and Ileana are knowledgeable, professional, and reliable. They are true artisans who take pride in their work and devote great attention to the finest details. Repairs and restoration of older flooring is a challenge and they never wavered in their commitment to give me the best result possible. I am a grateful customer who is enjoying their work daily. I eagerly look forward to using their services again.

Removed carpet moved the furniture sanded the floor stained the floor and finished it

I am an educator and I give VA Top Floors an A+ grade. They have the highest standards, they are a pleasure to work with and the results are better than I had hoped. The beautiful floors give our 30 year old home a new, fresh look. I delayed getting the floors done because I was worried about all the dust that friends had mentioned when they had their floors refinished. However, VA Top Floors is as close to DUST FREE as possible. I was surprised and thrilled. The owners Ileana and Jose take personal pride in their work and the results show it. I highly recommend VA Top Floors to you.

Job done on 3 days, and all went well. Trustworthy people! We gave them access to house while we were away.

Superb job. Finish looks fantastic. Trim pieces fit better than originals. Excellent communication and followup throughout process. Work completed on time. Zero dust!

This is the second time I have used Virginia Top Floors. The first time was a couple of years ago to repair and refinish the floors in my mothers home. Her home had multiple water stains from plants. The floors came out beautiful! There was no dust and the work was finished quickly. I also recently had Virginia Top Floors repair and refinish the original 36 year old floors in my large family room and stairway. Ileana set up the appointment and came to do the initial bid. She was very organized and professional. We have a lot of furniture and bookshelves in our family room. They very carefully removed my furniture and bookshelves. Iliana helped me remove and then replace the books and small items from the room. Jose and Nicholas did a great job repairing the floor which had been seriously damaged. They replaced a large section of floor. they did a great job preventing dust from going throughout the house. They were all very professional and respectful. My floors look brand new! I highly recommend Virginia Top Floors and will use them again when we are ready to refinish the rest of the hous

Jose responded very quickly to our request for an estimate by coming the next morning. He explained that their sanders were 90% dust-free. After the sanding was completed he provided samples and guidance in choosing the best stain color to match the furniture nearby. He applied 2 coats of water-based polyurethane and then a sealer. The work was meticilously done. The area around the edges where the round sanders didn't reach, his assistants painstakingly sanded by hand. They removed the old shoe-molding and replaced it with new stained molding to match the floors. The work spanned a couple of days because each application had to thoroughly dry before the next could be applied.