Senate Termite & Pest Control of VA

Not sure if I spoke with the Senate's Manassas branch or a different one. But here's what happened. I'm female. I called to have a free termite consultation. The person I spoke with said he would only come out if my husband could be there, too. I take care of the repairs in our household. If a man made the same request, would Senate have insisted that his wife be there? I doubt it. After our initial contact, the guy at Senate I initially spoke with made several calls to schedule. Apparently they're not that busy. Wonder why.

I had bees under a wood trim under the fireplace in the backyard, they requested pictures and I sent it to them. They agreed to perform the work and they sent a technician to my house who then said that he cannot treat the hive because it was under the wooden trim. Instead, they spread the entrance with a can (available in home depot for 4 bucks) and said that all the activity will disappear in 2 days. Nothing changed so I sprayed the area again myself and sealed the entrance with foam. My issue with them is clarity, they saw the pictures, agreed to do the job and named the price. No one said anything about not being able to do the job.

Very responsive and fair. No charge for service.

Technician was knowledgeable and professional. He informed me of the products used and how they worked and what I should expect as a result of the treatment.

Violated the "Do Not Call" law. I confronted them about it, and they knew exactly what they were doing and didn't care. If they're willing to violate this law I'm left to wonder what other laws they believe don't apply to them. Health, safety, fraud? The sales guy was very slimy. I registered a complaint with the FTC, but I doubt it will have much effect. I would not do business with these guys.

It sounds like these two projects are unconnected, but we knew that our attic insulation was poor and hadn't been updated since its 1952 construction. Both companies we got estimates from for the pest control also do attic insulation work. I got quotes from both (and checked into what usual rates would be), and Senate did a very good job in taking boxes down from our attic, cleaning and insulating the attic, then taking all our boxes back upstairs for storage. We've noticed an improvement already in our energy use. Senate did a good job on both the pest control and the attic insulation fronts.

They cold-called me at 8:15 in the evening and displayed no concern that our number is on the FTC;s Do Not Call list because -- hello --- we don't want our evenings interrupted by cold calls.

Recommend highly! Every person I dealt with was extremely knowledgeable, including the administrator. The technicians all had 15 plus years with the company and could answer all my questions. They were r punctual, efficient, courteous, and very professional. They stand behind their work and are willing to go the extra mile to ensure customer satisfaction.

We pay about $100 a month maybe a little bit more. We've had them for a long time and they do all sorts of services. I think probably every couple of years they'll come by and ask if you want to do anything else. They actually do home repairs too, I think. They were after us for a long time regarding getting the full termite thing and so we did eventually get it installed. So the $100 represents sort of mice and spiders and the inspections of that termite system, the in ground thing close to your house and they come and check it to see if any termites have taken up residence. They a little bit less regular. They came by the neighborhood when we first moved in and that's when we started using them and we never really looked into any other coverage. When we first moved in of course, we had all the openness and everything while the house was being built and after they started coming they got rid of most of the big spiders and stuff like that so we don't have those running across the den floor anymore. So I think the quality of their stuff is good. They have this thing where they weren't charging us enough and it really did take a while to get it straightened out. They were purchased by another company and I think they did an audit of all their records and that's how they noticed. So we sent the money but it didn't get credited for a while. They kept sending us bills. Finally it got straightened out but that took a while. They don't give you an exact time and normally they don't come into the house so you don't have to be there. They're pretty good with professionalism.. They wear shoe covers. If the track needs replacing they'll do that, they're pretty easy about that. Overrall, I think that they're service has been good and I would probably continue with them.

Absolutely excellent. The technician who came out was absolutely amazing. The technician explained everything he was going to do along with details of every insect. Definitely knew his stuff and how to remove every insect. I recommend Senate to every one out there who has any insect issue. The office staff was also very helpful. Jenny and Shatara were amazing with scheduling.

The service they provided was good and adequate. The service after the sale was bad. I didn't have any trouble with responsiveness. They came when they said. They could have not lied to me about required follow up.

They've been doing it for years and we have no termites.

It was very poorly run earlier on. For the last 10 years they've changed management, they changed process so we stuck with them. Their prices are competitive. They call before they come out.

Saul Tucker, one of the managers, gave me the best estimate. He gave a full run down and pricing of everything they were going to do. He was very efficient and proficient. He really knew what he was talking about.

My husband continues to keep them. I would not. This house was built in '87 and the original owners had set up termite traps and did the termite treatments. When we got the house in '92 we continued that every year. One year I had termites in my floors. Come to find out they weren't treating my house, they were treating the house up the street. One day the guy was supposed to come for a treatment and the guy from the office called and said, is he there? I said no. He said, well, he said he's there. I said, well, let me go and see if he's up the street and sure enough, he was up the street. I said, you're at the wrong house. No, I'm not. Yes, you are, you're at the wrong house, here's your boss, talk to him. When it came to renewing it I told them it was a good thing my husband was doing this because I would not use them ever again. They had to come and fix my floor for free but they cut holes in the basement ceiling to make sure there were no termites there and then they patched the hole but I had to repaint. It wasn't a free thing. There was a lot of pain and agony.

Came on time and very pleasant gentleman. However, I got a second opinion from another company who said termite damage was old and that I did not need treatment.

They are not really conscientious about checking all of the traps when we switch from one set of traps to a new set of traps. They did not recognize that they did not pull up one of the old traps and they didn’t check it for 3 different times. So that would be nice months that it was sitting there not being checked and that area wasn’t being covered. They send out one technician.

There are some techs that come and give detailed info and some that do not. I wish they'd all give us detailed information of their findings.

Their price is good. I've had to call them back once. They are good, haven't had any problem with them, and I like them. I called them once and they came right away. I don't have to be home, they just come out and do it. When I do have an appointment, they are always on time. I think their pricing could be better but, they're fine. I already have them, so I keep them.

We have a contract with Senate for $175 per quarter, so $700 a year. For that amount they come out quarterly to check the termite stations and spray for pest control. They normally call the a day or two before to let you know when they will be coming out. Overall I would say it is hard to rate a termite/pest control company because you can't really "measure" their services. Our area doesn't have a huge pest control problem so it is hard to say if their efforts are "working" or not. The previous owners (original owners) never had issues with termites/pest either so again it is hard to measure the service received. They are punctual, they do come quarterly, and so we assum they are doing what they are supposed to. The reason why I gave an overall rating of a 'C' is for the following reasons: -The times I have been home and they have come for quarterly service, I have never seen them spray around the perimeter of the windows, which is a big entrance point for spiders and bugs -The scheduling never consists of a live person calling to ask if there are any specific issues they should be treating for -When we did require them to come out because of noises we were hearing in the walls, the tech didn't even go in the attic (though we said the sound we heard was mainly coming from the ceiling) there was also no exterior inspection to determine any entry points. He laid a few bait stations and that was it This is all compared to the last pest control company I had in southern Virginia that I felt provided more thorough and individualized service. For instance, they would always ask if I wanted my garage sprayed and recommend a time of day to do it since we had pets. Overall we never had to deal with a huge pest and/or termite problem so we just stuck with Senate but we are moving and will not be newering our contract with them on our new property.

They worked on the outside of my home. I have had them since 15 years so they are awesome.

A company salesperson came to my home selling a termite warranty and pest control services. The salesperson did a great job selling the company's services and I bought both a three year termite warranty and an annual pest control plan with quarterly service. The initial pest control service technician did an excellent job and was very thorough. He placed glue boxes, at least 20 of them, throughout the house and garage to capture any pests that where present so they could be targeted in the future. The first visit was the only visit that occurred inside the house. after months of seeing the glue boxes around I picked them up and threw them in the trash. All of the boxes in the house were empty and the four boxes in the garage had captured five or six lizards. Lizards, from what I know, are natural pest control for your garden and even garage if they are present so in essence I replaced a natural remedy for a chemical remedy. After having service for well over a year, I received a voicemail message from a technician that said he was going to my home to provide a quarterly service but would be there later than he expected. He then asked if I still had a mouse problem and said he would be placing bait boxes around the rear of my home and to let him know if I needed anything else. The problem was I had never had a mouse problem and have pets that roam my back yard. I immediately called the number left by the technician and told him I had not made any specific request for pest services. The technician seemed perplexed but conceded there must have been a mix-up in who requested what. That could have been a costly mix-up if I would have lost a pet to mouse poison I never requested or needed. I called the company a month or two after that service to cancel before the next service. I was told that I would have to cancel the service in writing. Really? I am a paying customer and to tell them I don't want them on my property anymore has to be in writing? However, a couple of weeks after I spoke with the company by phone and expressed my desire to cancel service I came home to an invoice on the door for another $90.00. Deceptive, dishonest, and unfair business practices are just a few things you could experience if you choose to do business with Senate Termite and Pest Control so beware!!!!!!!!!!

Initial inspection & discussion went very well. The field supervisor (Kris Grace), was punctual, knowledgeable, thorough & professional. He explained the variety of treatments & warrantees available & assisted in the selection of the most appropriate one. The application technician (David?) wss courteous, Thorough, & professional.

I received a phone call from Senate Termite and Pest Control Saturday morning despite the fact that my number has been on the federal Do Not Call list for several years. The "supervisor" started to claim that people must re-register themselves with the Do Not Call list each year, which we both know is not correct. I have no current or past business relationship with them. They should not be calling people who are on the Do Not Call list.

They have been very good. They have helped us with the pests. I have a yearly maintenance with them. They are very responsive and they do a good job. Their technicians are very courteous and they know their business. I have had them for years and I really haven’t switched over and looked for prices. The quality is excellent.