Parrish Services Inc

I have used Parrish for a long time, but am changing after today's experience. They cancelled a visit last month, due to emergencies, which I understood. However, I believed they should prioritize my next visit, which I asked that they do, since I had already arranged my schedule once to have them come. I requested the first visit in the morning. They gave me a 3 hour window, and called 7 minutes before the end of the 3 hours to say they were a little late. I refused service because they were late and because I learned they had a staff meeting that morning, which was why they were late. No phone call to update me until 7 minutes prior to the end of the time frame. When I spoke with a supervisor to reschedule, I requested a shorter window, but the only window they could give was 2 hours. Good customer service would have been to call me to reschedule as soon as they knew about their meeting.

Parrish is an absolute nightmare to work with and I have told my home warranty company they are not allowed back in my house. My kitchen was flooding, water coming out of the dishwasher, garbage disposal leaking, sink over flowing as it all started when the dishwasher was running. We were bailing water out into the toilet. I called home warranty and they listed me as an emergency and got on the phone themselves to find someone that would come out. Parris said they could come the next morning. Home warranty company told me to call Parrish and finalize the details and they would be out the next morning. I called Parrish right after hanging up with home warranty and Parrish could no longer come in the morning, it would have to be afternoon early evening. I said okay. Than I get a call back that they can't come at all the next day, which is Saturday and I have to move to Sunday. I talked to a supervisor and told them I was flooding and was told I would get serviced. I could not do it on Sunday, as I had to go to the airport 1 1/2 hours away to pick up my minor child that was flying home and the flight was right in the middle of the 2 time slots they had for me. the supervisor got nasty and told me I had to switch, no choice or she would cancel me out of the system completely. I ended up moving to Monday morning for the repair. It was a nightmare, them calling multiple times, different stories, changing times, days, this just barely covers what I went through, but it gives you a picture of the nightmare.

As indicated above, we had several false starts. However, when the last technician came out and isolated the problem, the system was replaced and no further issues have been experienced. The last technician was very professional and knew what he was doing. The two previous techs who responded to the 2-10 Warranty call, where very inexperienced (Parrish let the first tech go after our initial visit). If the last tech, Dave Sasser, had not shown up and properly identified the problem, we would have changed from Parrish. Dave was honest and told us in plain, understandable facts what the problem was and offered his recommendation on how to fix it. This all occurred during a major heat wave last summer. Based on our trust and confidence in Dave and Parrish, we ordered the new heating and cooling units. They were installed in a very timely and extremely satisfactory manner. The old units were replaced, no debris were left, the job site was properly cleaned, and all new products were installed in a very professional manner. Would highly recommend Parrish. .

Can't even begin to describe all the problems we had with Parrish. Issue was with a gas hot water heat, only 3 years old, still under warranty that Parrish installed as part of a Home Warranty replacement. Tech arrived on a Friday, was clearly unfamiliar with the water heater. Asked us for the manual which we provided. Originally diagnosed the problem as a dirty filter. Cleaned the heating element (3x) and it didn't resolve the problem. Then said the ignitor switch was bad. This was about 5 pm. Told us he "thought" he could get the part from a local plumbing supply store & come back out to install tomorrow. As we'd already been w/out hot water for 3 days (family of 7 so we weren't very trusting), we called the manufacturer to see if they had the part. Manufacturer (State) said they had the part & could overnight. Plumber was convinced that the local plumbing supply store had the part. He left, assuring us he'd be back the next day to install. Next day comes, no contact. We call the company & they say the plumber isn't even on the schedule. They track him down & say the store didn't have the part & it would have to be overnighted from the Manufacturer (same one who could have done it the night before) but it wouldn't arrive until Tuesday (that would be a week w/o hot water - my wife is ready to stab ME w/a fork at this point). I call Parrish on Monday morning to confirm that the part had been ordered & I requested an order tracking number. Customer service rep has no idea what the tracking number is (because she "... doesn't do parts ordering stuff"). I ask her to find out. She calls me back and says .... wait for it ... "sorry, we have bad news." Says she spoke w/the tech & he FELT "it would be quicker to order thru the local plumbing supply store than the manufacturer." Now the part won't be in until Wednesday! I call Parrish ~ 1030 & ask to speak to a manager. Service rep says they're "in meetings." When could I talk to one I ask. "They'll be in meetings until 1:00 pm." Really? 2.5 hours of meetings about PLUMBING? I ask to have a manager contact me. My wife, on her second valium and leaving behind a trail of smashed dishes, calls they manufacturer (State) directly. They say, "yes ma'am, we'll overnight the part right now. You'll have it tomorrow (Tuesday). By the way, you really don't need a plumber to put it on. You can do it yourself." 1:45 & ... you guessed it, ... no call. I contact Parrish again & tell them I want someone out to my house tomorrow to install the part. Customer supervisor says, "I'll see what I can do." Hard to believe these people are still in business. Use everyone else before you call Parrish!

Parrish Services were very good. The air conditioner broke and we have a home owner warranty on the house because we are selling it. That was who I had to use. They called me back immediately after I called them. They came out either the next morning or the one after that to give me an estimate. Two days later they were back and replaced the whole thing. It took them an hour and a half to replace it, they were clean, and they were gone. They were fine, except that it wasn't covered under my home owner's warranty, but that's not their fault. I couldn't have asked for anybody more responsive. Punctuality - they were here before they were supposed to be! They were early...

They did an excellent job. Mike was extremely knowledgeable. Both men were hard workers and courteous. I would not hesitate to recommend them to my friends and neighbors.

They kept an appointment and they were timely and once I got to the site there were a couple of things that we change from the specs and they were very accommodating.

I used a coupon they offered on their website. The service was great! He made some recommendations for me even though I was leaving the home. He went over and above to explain things effectively. He did a nice job. I would definitely call them if I need anything at my new home. He was friendly, nice, and professional.

Parrish Services are coming this week on Friday to check our systems. They come whenever I need them. We have a plan with them and we pay a monthly charge of USD 8 and the check-ups are free and you get a discount on the parts. Everything has been great since the air conditioner went down in the middle of the summer, they helped out and they are not about selling whatever you don't need and just do what you need and that is good for your budget.

called to quote and/or schedule - had spoken with several other places already - when i (FINALLY) got a hold of someone - was told that it was 106$ just to have them come out and that they would tell me when they got here what the cost would be (this was to clear a clog from t he main line to street) - when i said that they were cited as having free estimates i was told "oh, that is only for big jobs, like new construction or water heaters or remodeling or such"....really???? i thought free estimate meant free estimate...my bad will never use them again

I had used Parrish in the past with adequate to excellent results with both HVAC and plumbing. I elected to renew my HVAC service plan with Parrish and set up the AC check. Summer elected to come early in early April and got a call from Parrish to reschedule my check to later in the month due to folks without AC. I thought it was tacky that I wasn't given the option of keeping my appt. and while I do sympathize with those who lost AC, I'm trying to be proactive in order to be ready for the heat of summer. I was able to reschedule for two days later than planned only to get a phone call 4 hours before the technicians were suppose to show only to cancel again. I asked to cancel my account I had with them and they were surprised. I figured that if they are that understaffed that they cannot keep to their schedule, over promise and under deliver, I would no longer give them my custom. I was able to follow up with my credit card company and they had already received the credit back from Parrish so I must be fair and give kudos to their billing department.

Scheduling was a bit difficult and unnerving since we had an active leak that has the potential to grow into a big problem. They couldn't check things out right away. We called on a Monday and they couldn't come until Friday. It made us very nervous that there could have been a substantial leak while we waited for them. I guess it's not an emergency? Their visit was only a couple of minutes and only to look at what was going on so not sure why someone couldn't swing by sooner and save us a week of nervousness. Something strange happened on this visit as well, they asked for payment of the additional costs up front. I've never heard of that and when we called them out on it they backed away from requiring payment then. Then we had to wait for the new tank to be ordered which took another 6 days. They came by today at 2 for a 12-4 window and put the new tank in. Installation seems ok but see pictures for messy wiring at the bottom, expansion tank strapping and horizontal orientation into storage area and the angled gas supply pipe now. One additional comment on the first visit, the tech placed about 7 parrish stickers all over the basement mechanical equipment and breaker panel(?). Do they get paid by how many stickers they place?

Many weeks before the work was done I discussed with Parrish options to make sure my electrical wiring was safe. I ultimately decided on the replacement and upgrade of my maiin electrical panel. I was provided with detailed quotes and the office staff was very responsive in scheduling the work. The electricians took their time to make sure the work was done properly and even identified safety hazards that they fixed/repaired. Hazards that I had no idea existed. I have been a customer of Parrish Services for years. I rely on their experts to work with me on evaluating my home for safety. I would recommend them highly.

Run the other way. I lost over a thousand dollars trying to get them to fix my unit. Called another service and they fixed problem in one visit. PArish did not fix the problem in five visits - we went without heat in three winter months because of this company. Repeat, run the other way.

I purchased an 21 KW generator from Costco and after several quotes from competing Electrical Contractors selected Parrish to do the work. They quoted us around 2600 from the work plus 1200 for the trenching from generator to the house. We decided to do the trenching ourselves and saved the cash. They made several visits prior to installation to move the generator into place, map out what they needed to do and answer our questions as to the what, when, how, why of what we wanted to accomplish. They decided it would take a couple of days to do everything, and we scheduled the installation. On the week the install two electricians showed up on time and began work in rainy, freezing temperatures. They put in hard 8-10 hour days for the next several days installing and rewiring my house electrical system. They had never worked with an Cummins Onan before but they followed the manuals and did an excellent job. Why an excellent job? because it works perfectly. We've lost power twice since ten and each time the generator has fired up and run automatically with out a disruption to our home.

I have had no problems with their service. I've got estimates from three different companies. They were all very competitive, but the presentation was better with Parrish.

They were very nice and personable to work with. They were very respectful of your house and cleaned up after themselves. They were very informative and gave us a lot of options and explained everything.

When our maintenance company checked the a/c for the summer we were told that the a/c was not working and that we needed to replace the a/c coil and they would get back to us with the cost. They told us that the coil couln'nt be replaced. we then called our AHS warranty insurance and they sent Parrish out to do the service. They were very prompt and did everything to specifications.

Went great. Tech was an hour early, but they called to confirm I would be here. He also called when he was 10 minutes out. Nice guy, well educated about gas systems, and was friendly. The tech walked around the house with me, tried different things with our gas fireplace to reproduce the issue, checked the basement. Very thorough. My only complaint is they have a new paperless payment system (which I am all for going paperless) but it took much longer than it should have, and they stopped taking American Express. This is why I rated them a B on "Professionalism"

Staff are always professional and generally on time. They have a responsive customer service operation too.

When a previous service gave us to high an estimate and said that the a/c could not be repaired, we contacted our Home Warrenty Service and they sent Parrish Services out. They ordered and replaced the coil on the a/c. and we were very satified with thir service. They were ver professional and prompt. Kept appointment as scheduled. (The $65.00 was for our deductable to the Warrenty Service)

The service was provided promptly and professionally. We have used this company several times.

When we first moved into the 20+ year old home, we were dealing with equipment that was installed when the house was built. I was impressed with Parrish' professionalism and thoroughness in the initial inspection/assessment walk-through so I entered into a service agreement that included two seasonal checks/system setup. This is their TSP program. When the water heater ultimately failed, Parrish responded same day to assess what needed to be done and had the new system up and running next day. I was very pleased with the responsiveness, the quality and the professionalism of the mechanics. The price, while on the high side, was discounted for my participation in the TSP program and was commensurate with the level of quality. With information provided during the energy audit, I was able to take action myself to reduce electrical costs and plan out the future replacement of my AC systems. Allergies had been a problem in the house since our move-in and the duct cleaning seemed to help (they found pet hair and dander). Over two spring seasons (due to cash flow) we replaced the old AC units with high efficiency units, adding the Aprilaire filters on both. Due to excessive dryness in the winter months, I added a humidifier to the larger unit. I was impressed with the quality of the installation and the advice provided on the operation and control of the units. I am very pleased with the performance of the equipment and have retained Parrish on the TSP program for peace of mind and a set of professional eyes on the systems on a regular basis.

Very well. Quick and knowledgeable.

Parrish Services was assigned to us by our home warranty company to fix our heating/air conditioning unit which was also under the manufacturer's warranty. Parrish Services first came out at the beginning of September and decided the motor and module needed to be replaced. A different tech came back a week later with the module only and told us that we really needed to purchase a service contract with Parrish. He spent 5 hours at our home, mostly on the phone trying to get things to work. He tried to tell us that everything was working when it wasn't. The company sent yet another different tech with the "new" motor and another module. He also told us that everything was working when it wasn't. So they decided then that the unit needed a new board. A week and a half later the "new" board was installed and that still didn't fix the problem. After 5 weeks of this, we were finally able to get another company in to fix the problem. They found (by tracing the serial numbers) that the so-called "new" parts were not actually new. I will never use Parrish Services for anything. They are unprofessional and just looking to make a quick buck.