Window Nation Lorton

as advertised; on-time, quality work by professionals

Very well, aside from the delay (ordered in July) Windows were finally installed.

My original salesman, Olani was really nice. No pressure, very knowledgable. There were one or 2 communication glitches about installation, but I'd place most of that on pandemic staffing issues. And, each time everyone I spoke with at the company was super responsive and just really seemed to take customer service to heart. They did the install in one day, as promised, and left my house sparkling clean. The product is terrific! Much more energy efficient, super smooth, beautiful to look out of and blocks out noise from a nearby freeway, which I wasn't even expecting. I've already referred a friend!

Excellent sales, service and installation.

They installed all 20 new windows in one day, working late to avoid pushing into another day. The installation crew were great to work with and did a quality job.

Window nation was amazing!! From our sales manager to Christian and his team of installers and others, they were all super sweet and happy to answer any questions you had. They were very good at responding to you and the whole process was very smooth, even with COVID. I would highly recommend Window Nation to any of our family and friends!! I’m so excited and pleased with our new windows!!

Chris provided a detailed presentation regarding Window Nation, the company, window replacement process, the product options and attributes and materials of each, and comparison with other companies. He demonstrated the window efficiency. Chris also had sample windows that I could test out. He measured all the windows and provided an estimate and worked with me on pricing. Chris was very thorough in his presentation and demo, and answered all of my questions. Chris followed COVID safety protocols, was quite pleasant and respecful. Having already met with other companies, I decided to contract with Window Nation based on the quality of their windows. I look forward to getting the new windows installed soon!

Olani did a great job selling window nation to us. He was very transparent about everything. They were very accurate with measurements after coming to the house twice. They were able to install in one day with no problems.

We hired Window Nation to replace 16 windows in our townhouse. The in-home consultation and selection process was very easy. We did encounter some delays schedule our installation due to COVID but otherwise the process was very smooth. Michael and the entire team have been great to work with.

It was fantastic. Very quick installation, very professional.

Excellent work. Alfred was very professional and skilled at what he does. I am very confident in the product and work Window Nation provides!

Sales associate (Ginny) was extremely professional, warm and polite. Contract installation personnel were professional, on time and finished the work to my satisfaction. Michael from the Warranty & Service Dept. did a good follow-up. Very pleased with the service!

Overall good. Workers were professional, courteous, and did a good job cleaning up. Some of the caulking was a bit sloppy, but overall a good experience.

The quality of the windows is outstanding. I was able to take advantage of a sale, so I thought the price was very good. Considering that the installers are factory trained and the windows and screens are guaranteed for life, I am very satisfied with the value. The installers arrived exactly on time. They removed the nine old windows, installed the new ones, and cleaned the site in one day. In addition to being total professionals, they were very nice to me and my two cats. Fully recommend hiring these guys...thanks, Michael.

I do not want to waste anymore time and energy dealing with this unprofessional company. So many things went wrong with our transaction that could have easily been avoided by Window Nation. And, our neighbors have had similar responsiveness issues. It's hard to believe for such a large, well-marketed company. Some basic, simple, common sense customer service and installation actions could have mitigated 90% of the problems (i.e. do what you say you're going to do). I had an issue from the day of install (crew installed a window that they clearly damaged and then tried to cover it up with caulk). To get someone to come out and make the repair took two and half months and, I'm not joking, at least 25 calls that I made to them to ask for service and a response. They acted professional on the phone and at every turn I was assured "someone from service" would call me back to schedule the repair. This NEVER happened. They do NOT call back. This is that company you hear about...sales team was great, they said all the right things, then the install happens and you know corners were cut, but the price was so good and maybe it will be fine. Then you have a problem and attempt to contact them. You leave a message and they NEVER return your call. REPEAT X25. I know that we are in the midst of COVID, they were having staffing problems, etc. But this went on for MONTHS and they kept making commitments but never following up. They were not prioritizing a current customer. And, I was VERY cordial, understanding, non-demanding and professional with them (not a problem customer that they would want to avoid). Today, I am still waiting for them to repair their repair. Yes, I just said that. After they repaired the damaged window, the window now does not open! I contacted them and they said the service team would reach out to schedule an appointment in about 5-7 business days (I've heard this before!). That was 16 days ago...still no call. Now am I going to have to go through the same process all over again of calling 25 times with lovely promises, but no response for 2.5 months...? Before all this happened...Between paying our deposit and our install, my neighbor needed windows so we mentioned Window Nation. To this point, our interaction with WN was fine. We had high hopes. Our neighbor eventually went with WN for their windows (Whole house), Our neighbor submitted our names to WN for their referral program, which WN offers a $250 AmEx card with any referral. Our neighbors' windows were installed about three weeks ago (and she also had some problems with them damaging a window, forgetting a window and having to come back) and our neighbor informed us that they paid in full on their install day. BUT did we receive the referral reward AmEx card? NO. And, I'm sure getting WN to honor their own referral program will be another long drawn out process requiring dozens of calls and explanations. Bottom line. If you go with Window Nation, it might workout for you. I'm sure there are home owners out there that had a great experience with WN. However, if you have any issues, good luck trying to get then to come back to help you. Be prepared to devote time and energy to get them to make repairs and honor what they promise and say. One last point. I, like many of us, have been sensitive to businesses as it pertains to COVID and our new reality. But, please know that NONE of my issues relate to or are a result of the problems the COVID pandemic has created in this industry. I was patient, gave them time to respond, expressed understanding, and asked for clarity and response in a reasonable timeframe considering COVID. In other words, craftsmanship, professionalism, manner, integrity and kindness are at the root of my issues with WN.

Salesman put on an elaborate presentation of windows and used typical high-pressure sales. Indicated the price he offered me today could only be guaranteed if I signed the contract then and there. Went through a ploy of continually reducing the price to make it seem like I was getting an amazing deal and even walked outside to call his "sales manager" to get authority to drop the price even lower. He ended the conversation stating that I that would price match any other competitor that had the same "quality" of windows. I received a quote from a nation-wide window installer (Window World) substantially lower that what they (Window Nation) offered on the day of the install. After weeks of back and forth on the validity of the Window World price and the specs of the windows, Window Nation refused to meet their price match guarantee. They based it on the fact that Window World produces an "inferior" window and that since Window World is a franchise they don't have expert installers and can't meet their quality of installation. I requested proof that their windows were inferior and they couldn't produce it without getting back with me. Frustrated that this was going no where and their continual harassment to pay the balance, I gave in. The windows do appear to be of good quality and the installation was done quickly and hassle free. However, I will not use them in the future nor can I recommend them to anyone else due to their high pressure sales tactics and refusal to meet their price match guarantee. Completely dissatisfied and frustrated with the entire evolution.

This was a complicated review to write because my experience was unique due to Covid and some miss information passed through a company in transition due to the outbreak. My original installation was scheduled to happen during early March and they were just installed in August. I would like to recommend the installers and the manager for there follow through with getting things done but my initial workings with the sales and execution team was very poor. I don't like to post negative results based on part of the experience but my reality as a customer was mixed due to the departments not communicating effectively within Window Nation. As I write this review, I have not heard back from the team about 4 additional windows I requested and received measurements from the Great Installation crew!

Signed a contract in June. Installation was supposed to be done in August but towards the end of August, I was told installation would be done on September 2nd. We removed blinds and moved furniture in readiness for installation and the installation team were a no show! 3 days later, still trying to get an explanation on what happened or when the installation will be. Very poor communication from the company and just horrible customer care, no respect for customers at all. its like they are doing a customer a favor, but they already took the deposit! Windows still not installed

I have a leaky window and when I called about it was my roof. I had the roof checked it is notthe roof so now it is the siding. Long story short had old windows, same siding and same roof no issues. Have now windows, same roof and same siding and a leaky window.

The windows are good windows . The warranty service is awful kitchen window was stuck would not open . So I called . I had to pay $150 up front , wait about a month for someone to come out . All to just look at it and the plastic Was popped out on the back of it to prevent it from opening . Guy Just popped it back in and 5 mins and done . I paid $150 ! I was really mad I paid $150 for 5 mins to have Someone look at it .

Beware! Your interior sill measurements will be reduced and vary by window based on the WN method of installation. Your inside mounted blinds will be useless. Be prepared for an exhaustive sales process with lots of methods used to try and get you to pay a higher price. The first quote was over $1,000 PER WINDOW. My end quote was less than $600, 45 minutes later with a high pressure "you must act now to get this price". You would be better off working with a local contractor and confirming their install method, I regret I did not do this. My inside mounted 2 inch wood blinds are useless now in 17 of my 22 replacement windows. Efforts to get response from WN was a run around of various people saying they made no claim about interior measurements and they don't see a service issue/problem. The only way you know your available inside mount space will be reduced is on install day, when the install team has already removed/destroyed your original window and you have no choice but to accept this install method and the tiny remaining interior sill - less than 1 inch. If your window treatment and style inside your home matters to you, don't use WN. If it doesn't, use them, but be prepared to work for it in an exhaustive high pressure sales pitch that leaves you wondering if you really got a good deal.

Very well. They were polite, quick, and efficient.

it was great. the initial salesperson (Jack) was easy to work with and talk to. no pressure sales at all. the inside sales (Jane) team was super responsive and quick to explain every question i had. the measuring guy was on time and explained everything. installers (Santos and Mario) were first rate. did an amazing job, working almost non-stop for 13 hours. i did buy them lunch which forced them to take a breath.

Arrived promptly and did a fantastic job in replacing all my home's windows. The team was professional and courteous.

It was smooth and painless. The windows came in sooner than anticipated, they were installed with no issues, and the two-person crew was professional and polite.