Trademasters Service, Inc.

Super professsional

It went very well!

They were pretty good.

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Excellent!

Excellent as always.

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I am very happy with their services. They were very efficient with the work done. There were not any problems while putting the systems in, nor have I had any problems with the systems since.

First call was because Condo A/C not cooling and frozen-ice on copper pipes. First visit( Friday before July 4th) the technician checked and said I had to just let the pipes thaw. He was here about 5 minutes. Second visit(July 5th) technician checked the unit and added freon. He also spoke knowledgeably about what to expect and how the units work and how to get the best performance out of the systems. We knew that the freon addition could fix the problem or it could be a bandaid---but it was a fix to start with before moving to other potential and more costly problems. Success!--the freon did the trick for about 10 days, then it stopped cooling but there was no ice on the pipes. I called and was able to have the same technician come out that day to check and verify the issue. It was the capacitor part only. He had that part available, so within about 30 minutes we were back in coolness. This company also installed the unit in 2004. I have been very satisfied with the service from Trademasters. I record the name of the technician because the good ones are really knowledgeable.

Plumbing: The float had rusted through in the guest bathroom, and the shut-off valve in the tank had loosened. I called to arrange an appointment. I tried to coordinate it with another contractor's arrival, but was told the plumber doesn't work in Arlington at 4PM - it's too far a drive home for him. On the appointment date he arrived 1 hour late. I requested that all parts be replaced due to the age of the equipment. I was told that wasn't necessary. About 10 days later, I had company over, and midway through the party a friend tells me that he'd just snapped off the handle to the toilet in the guest bathroom. I called Trademasters, and they said someone would get back to me in 24 hours (it was a Sunday). Tuesday - having not heard from them - I went to the hardware store to get a replacement handle and lever, and did it myself. HVAC - Around the same time in October, I needed some ductwork repaired. I called Trademasters, left my information and was told someone would get back to me. Two days later, I called again, left my information and was told someone would get back to me. The next day I scheduled the appointment for an estimate. Again, I tried to time this on the same day as another estimator. I was told that was impossible as their estimator was out of town for the rest of the week. R & B, Inc. came to do an estimate and it was very reasonable - rather than waiting until the following week for Trademasters, I canceled my appointment.

They are knowledgeable, competent and professional.

They did a nice job. They were very personable and professional. I didn't shop around for pricing, but I think they were in the ballpark.

Even though the services that Tradmasters offers was mandated to me by my condo association, I have since voluntarily retained them to service my single family home, as well as deal with other various small jobs (mainly plumbing). When they come out to perform an inspection they talk to you about not just the basic inspection items (air filter, etc.) but they also go above and beyond what they are required to do and also provide advice on the heating/AC system. They advised me to install some saftey items for my tenant, as well as purchase water alarms. They showed me how to inspect for water leaks, and what to do in case of an emergency. They have also looked at my washer/dryer and toilet briefly, even though this was not part of what they were required to do. In all cases they never charged me for more than the contract price for anything - everything that I received beyond the normal service call was initiated by me setting up an appointment with them. You never feel as if they are pushing any additional products or services on you, but they do provide you with the recommendations in case you want them. Everybody that has ever come out has been extremely friendly and professional. This kind of service is definitely hard to come by. Ira is one of their best technicians.

After examining our furnace during its spring check, the Trademasters technician told me that the "secondary heat exchanger" had "white spots and rust" on it (he wrote "fail" on his report), and that he had to turn off the gas because the furnace was unsafe. The technician said the secondary heat exchanger could allow carbon monoxide to escape into the house. I asked whether this could be repaired or if the furnace had to be replaced. He said emphatically that the furnace had to be replaced. After he left I did research on the internet. Evidently this problem with secondary heat exchangers has been a big issue, with Carrier being sued and coming up with a class settlement on it. Carrier's website had an information page on the issue, and it clearly states there is no safety issue with a bad secondary heat exchanger (and explained why). I called Trademasters, relayed this info, and asked them to come back out and turn the furnace back on. They refused (and the technician now claimed there were "cracks" in the exchanger). Trademasters said the furnance was unsafe and if we wanted we could turn on the gas ourselves. I called another company to come out the next day. They confirmed that while there were "pinholes" in the secondary heat exchanger, there was no safety issue and we could use the furnace until we begin to have problems with it not heating adequately. We don't have to immediately buy a new furnace and could have awhile before the furnace has a noticeable problem. At the very least Trademasters was ignorant about a common industry issue and its solutions (replacement is an option). This has made me wonder if they weren't just trying to sell us a new furnace. We won't use them again.

They are very friendly when they are working there. They are very professional about the job. They always show up on time to do the work. They also call when they are on their way.

We are very satisfied by the work performed and the energy savings we will achieve with this new furnace.

I thought they were very honest with me. They told me what was going on so that I didn't have to waste money on repairs that would not have fixed the problem. I have been pleased with their service. Another thing that impressed me was the low cost of their service for this.

For an initial fee of $95, Trademasters sent out a mechanic that was very good at his initial analysis ... and made sure that I knew that! After receiving the relatively high estimate on the AC compressor replacement, I did my own investigation and found out among other things that the compressor was still under warranty by its manufacturer, Trane. This should have been identified by Trademaster prior to the estimate, since they had installed the unit originally. After another call to Trademaster and the understanding that the compressor would be replaced under warranty, I was told that that the labor to replace the compressor would be approximately $300. The unit replacement went fine, however a week or so later I received a invoice for $950 for approximately 2.75 hours work! After at least 4 quite disturbing and difficult telephone calls this amount was reduced to $700, which I very reluctantly paid.

COINCIDENTALLY, TWO DAYS LATER SMOKE WAS COMING OUT OF THE HEATING SYSTEM. TRADEMASTERS IS COMING BACK TO LOOK AT IT. I AM SURE THEY WILL SAY IT IS OLD AND NEEDS REPLACEMENT, BUT IT WAS IN WORKING ORDER PRIOR TO THEM COMING OUT.

I USED THEM OVER A YEAR AGO FOR INSTALLING WHOLE KNOB SYSTEM AND SHOWER TUB. I WAS EXTREMELY PLEASED, AND HAVE CONTINUED TO USE THEM FOR OTHER SERVICES.