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Sky Computer Solutions

Computer Repair, Computer Sales, Computer Training

About us

We specialize in all aspects of REMOTE and ON SITE COMPUTER SERVICING AND REPAIR. For an immediate response call Betsy (Owner) @ (804) 915-6384. We are Locally owned, serving Metro Richmond since 1997, is recognized for excellence in computer repair, service and support. Our pride shows in satisfied, repeat customers and their continued referrals. Our experienced technicians have successfully repaired thousands of computers for Home and Small Businesses. We take great pride in our work, our most important goal is to have satisfied customers.

Business highlights

27 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

Residential and commercial installation, repair & replacement of computer hardware and software, training, networking, recycling, refurbishing, system designing, upgrade, data recovery, disk duplication, virus/spyware removal & windows operating system installs.

Services we don't offer

No hosting of any kind, no programming of any kind.

Amenities

Senior Discount

10%



Accepted payment methods

Check
CreditCard
PayPal
Venmo

Photos of past projects

Reviews

4.9183 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 183 reviews

JAMES S.
09/2014
5.0
computer repair
  + -1 more
SERVICE WAS HANDLED VERY PROFESSIONAL AND PROMPT. BETSY IS A VERY LIKABLE PEOPLE PERSON AND SHE LIKE TO TAKE ON A CHALLENGE WHICH IS WHAT SHE FACED WORKING ON MY OLD XP SYSTEM. I FEEL THAT SHE WENT ABOVE THE VALUE THAT WAS PAID FOR THIS SERVICE CALL AND WOULD NOT HESITATE TO USE OR RECOMMEND HER TO ANYONE.
Description of Work: CHECK AND PERFORM MAINT ON COMPUTERS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

Katharine F L.
09/2014
4.0
computer repair
  + -1 more
Betsy, the owner was unable to repair the problem because she believed the file was corrupted. She was able to disable the Windows automatic download for updates so that our computer wouldn't continue to shut down and restart 3x every time we got on it. Betsy was unable to answer all of our questions re:other problems due to time constraints, but she was very kind and explained things as she went along. She ran some programs to check our computer for any viruses or malware and then downloaded some new programs she recommended to our desk top for our future use. She told us this would be a temporary fix however because preventing the updates would sooner or later slow down our computer or show other problems. We hadn't planned on spending a lot on this appt. so we agreed to go this route. We took advantage of a Big Deal with this company for 49.99 for 1 Hour of Service. She felt like we would have success for awhile.
Description of Work: Sky Solutions of Church Road, Henrico, Va. 23233 came to solve some computer issues. Our main problem was the Windows automatic download of updates. They were not configuring correctly. She was not able to repair the problem because she felt the file was corrupted. She gave us a temporary fix.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$49.99

Mary S.
08/2014
5.0
computer repair
  + -1 more
Betsy is a true professional and exceptional in her knowledge of computers. I felt such a relief to know that my computer issues, which I have had for several years, were going away! She's very personable and I will call her again for any future issues. It is so simple to have her come to your home and I wish that I had known about her a long time ago. I'm thankful for all the positive reviews that gave me the incentive to contact her. Don't waste any more time with a computer acting up, it will only get worse without help. I feel like I am operating a brand new one and can't believe how fast it is! Thank you, Betsy!
Description of Work: Fixed my computer and corrected the problems that were causing it to run slow and pages to lock up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Dick T.
05/2014
5.0
computer repair
  + -1 more
Extremely well. The work she did exceeded expectations.
Description of Work: Retired my wife's existing computer from service; reconfigured my computer for my wife's use. Set up and configured a new computer for my use

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Barbara J.
04/2014
5.0
computer repair
  + -1 more
The problem on my computer was resolved and different options were discussed for future use. Professional services and quality of service were provided and I will recommend Sky Computer Solutions to anyone.
Description of Work: Cleanup computer files and discuss options for computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Donna C.
03/2014
5.0
computer repair
  + -1 more
She was very prompt and did a great job. She even followed up with me after the fact.
Description of Work: This was a big deal purchase for in-home computer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Walter Y.
03/2014
4.0
computer repair
  + -1 more
She understood the problem, but was not able to come up with a workable solution.
Description of Work: I was having a few issues with my laptop computer, so I was hoping that the lady from Sky Computer could diagnose and fix the issue.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen M.
03/2014
5.0
computer repair
  + -1 more
Betsy is the best and went overboard to help me. She installed more ram, cleaned out everything, ran check-ups....just everything. She even came back when my printer stopped working, got down on the floor, unhooked things, etc. I'd call her again in a heartbeat! She's fantastic!
Description of Work: Betsy checked my computer for slowness.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Betty Booker M.
03/2014
5.0
computer repair
  + -1 more
It was fantastic. I will use them again. She helped both me and my husband. She is very relaxed, professional, knows what she is doing, while being personable at the same time. The reason I signed up for Angie’s List was because of this company. She fixed it, improved security, and general function of the whole computer. It is so much faster than what it was. She did a great job.
Description of Work: It was a Big Deal for $49 for One Hour of In-Home Computer Service. I had an error on my computer that needed professional help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Dorothy R.
03/2014
5.0
computer repair
  + -1 more
It was an Angie's List Big Deal that I purchased. It was great. They are truly excellent. I've used them before. There were no additional charges. They are very responsive and very flexible. The pricing is good.
Description of Work: I used Sky Computer Solutions to do a whole range of things. They updated IT and got a remote mouse working and miscellaneous things. It was collection tasks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

elizabeth W.
03/2014
5.0
computer repair
  + -1 more
I have used this provider before. She came in and tried to get it running as it was. We decided it was best to re-set it to factory specs. She showed me how to do this and how to do back - up discs. Also showed me programs I could install once the back - up was complete. Even texted me later in the day to see how it was going. All this was very helpful since Windows 8 is all new to me!
Description of Work: Helped me trouble - shoot my new computer which was a floor model and had a lot of stuff on it which needed to be cleaned up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Dana W.
03/2014
5.0
computer repair
  + -1 more
Betsy, the owner of Sky Computer Solutions, was able to fix both of the computers as well as help with a few other technology related problems all within the 2 hours of service that I had bought through an Angie's List offer. She is very knowledgeable and efficient as well as being easy to work with. I will definitely hire her in the future.
Description of Work: I had a problem with 2 computers. One PC laptop and one Mac desktop. In addition...she helped me test a new device that I had purchased to read hard drives removed from old computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Patricia S.
02/2014
5.0
computer repair
  + -1 more
Betsy gave me an appointment soon after I bought the Big Deal. She arrived on time and went right to work. She is a professional through and through in how she interacts with her customer and how she approaches the task at hand. Betsy explains things as she goes along and offers suggestions for making the computer function better. She tweaked some programs and got rid of offending junk. She double-checked that all issues were resolved before she left. I was very happy with the A-plus service Betsy provided and will definitely call Sky Computer Solutions if I require any other computer fixes.
Description of Work: Examined the system on the laptop for potential errors that were interfering with start up and internet connection problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Deborah S.
02/2014
5.0
computer repair
  + -1 more
They responded promptly and came the same day. I was very pleased. She was running a few minutes late and called to let me know. She performed all the work in a confident and timely fashion.
Description of Work: The new printer was installed and connected to a wireless router.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Sally C.
02/2014
5.0
computer repair
  + -1 more
I used a big deal purchase for a one hour of in-home computer service from Betsy Salomonsky. She is wonderful. She is absolutely remarkable on how she does with computers. Well, she was working on a virus that we have on the computer and she keep trying and trying to see if she get off and she did not give up until she finally got at all. I mean she was determined if was going to find it and she finally did. She is probably the best part that I have ever had to work on my computer ever. Of course and I have used her again.
Description of Work: I used Sky Computer Solutions for computer service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark R.
01/2014
5.0
computer repair
  + -1 more
Betsy did a great job. I plan to use her again if needed.
Description of Work: She got rid of McAfee as it was not compatible with my windows 8 and cleaned up other things on my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Sky Computer Solutions
Thank you for contacting Sky Computer Solutions for this job. Under the circumstances, I believe all that was possible was done to address multiple failures and corruptions. Perhaps a reinstall of Windows, onto clean and formatted hard drive, would correct issues I was not able to repair or correct. When Windows becomes corrupted a reinstall of Windows will correct all. Rather than spending hours and hours looking for that needle in a haystack. And even after hours, there's no guarantee the system will be at its best. A new install of Windows is a guarantee, as long as no hardware has failed. Please do not hesitate to contact me if I may be of further assistance. Thanks ~Betsy :-)

CATHERINE D.
01/2014
5.0
computer repair
  + -1 more
Sky Computer Solutions rescued my computer from the "blue screen of death". I was afraid it was hopeless & that I would have to purchase a new computer. Betsy did a great job re-installing Windows Vista and dealing with other issues. She was able to recover personal files that I feared were lost forever. The cost of all the work she did was less than anticipated. Hats off to Sky Computers!
Description of Work: Re-installed Windows Vista, recovered files and handled maintenance issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Sky Computer Solutions
Yours was one of those situations where the Windows reinstall was really the only solution for best results. Of course, this included saving all your data before the installation. Reinstalling Windows is a drastic measure, but is always the most cost effective way to repair failures similar to what you were experiencing. Please do not hesitate to contact me if I may be of further assistance. It was a pleasure working with you. Thanks ~Betsy :-)

Gordon T.
01/2014
5.0
computer repair
  + -1 more
She arrived at the specified time and performed the requested troubleshooting and repairs. Communication with Betsy was excellent both by email and phone. The tasks she per8formed related to software issues with our email program and tuning up the computer to increase speed and reliability. Problems solved. To save time (and reduce our costs) Betsy worked on both machines concurrently. She was very willingly to discuss what she was doing and why she was doing it. Always willing to offer suggestions, she did not appear put off if I wasn't eager to make all the changes she suggested. Overall, our experience with Betsy was positive, and I would employ her services again.
Description of Work: Betsy worked on two ancient computers for us.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Response from Sky Computer Solutions
It's always a pleasure working with you. I do hope my recommendations have turned out to be helpful and addressed the computer issues you and your wife were dealing with. If I may be of further assistance, please do not hesitate to contact me. Thanks ~Betsy :-)

Tim K.
01/2014
5.0
computer repair
  + -1 more
Betsy was terrific. She did a great job working around our busy schedule and communicating with us in setting up our service appointment. She diagnosed issues that were impeding the performance of my computer. She did a great job of identifying programs that were the causes of our computer's slow performance and inconsistencies with connectivity. She also recommended security programs that would protect our computer and help it run better and faster. When she was done, she encouraged us to call her if other issues arose. We were very pleased with Betsy's competence, friendliness and professionalism.
Description of Work: Computer cleanup and tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Sky Computer Solutions
I too am very glad we were able to make our schedules come together. Also, I do hope recommendations for a part replacement turned out to be useful. Please do not hesitate to contact me again if I may be of further assistance. Thanks ~Betsy :-)

john C.
01/2014
5.0
computer repair
  + -1 more
Awesome! She came over on a Saturday and did everything I needed. Betsy is great. I am computer illiterate and she helped me greatly.
Description of Work: I purchased a new computer and had Betsy set it up and install my antivirus and teach me how to use it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Sky Computer Solutions
I do hope you are enjoying and learning your new Windows 8 laptop. Ones level of understanding computers is understood when I get calls for help. I realize it's a call for help and I do my best to provide the necessary help required. I look forward to working with you again and please do not hesitate to contact me if/when I can be of further assistance. Thanks ~Betsy :-)

Siegfried A.
11/2013
5.0
computer repair
  + -1 more
Betsy showed up on time and within one hour removed all problems. The computer runs now like a brand new computer. I am completely satisfied with her service and can highly recommend her.
Description of Work: I purchased a Big Deal from Sky Computer Solutions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Sky Computer Solutions
It was a pleasure working with you. Just by chance that day you called, I was in your area and able to get to you practically within minutes of receiving your call. I'm glad your computer issues were resolved. Thanks for your support and I look forward to hearing from you again for future computer needs. Thanks ~Betsy :-)

Edward S.
11/2013
5.0
computer repair
  + -1 more
They did an absolutely outstanding job. She was prompt and came out the next day on time. She completed the work in a half hour or so and everything is working fine. I will and have recommended her to others.
Description of Work: They took a virus off my computer and installed security for it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Sky Computer Solutions
Yes, I have heard from referrals and greatly appreciate them. The highest form of flattery is the referral. I look forward to hearing from and working with you on your future computer needs and projects. Thanks ~Betsy :-)

Barbara L.
11/2013
5.0
computer repair
  + -1 more
I purchased an Angie's List Big Deal for this service and it went fine. She was very professional, showed up and was able to answer some questions I had. I would say her completion was successful. Whether or not I use her in the future depends on what I want done.
Description of Work: I used Sky Computer Solutions for computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Sky Computer Solutions
Sometimes all we need is a second opinion from a professional to know we are doing the right thing. This is how I would characterize my visit to you. You had done, and were doing, all the right stuff. I do hope my recommendations proved to be fruitful. Please do not hesitate to contact me if I may be of further assistance. Thanks ~Betsy :-)

Susan S.
10/2013
5.0
computer training
  + -1 more
It went really well. Betsy is very experienced and therefore has all the answers! She is a very nice person and works with you at your level. It was a very pleasant experience.
Description of Work: Took an overall look at what was going on with our older computer (which is used by the two of us older adults with moderate computer knowledge). Got rid of(cleaned up) some stuff that we didn't need and added a couple of things. Explained how to do certain things that we were not familiar with but needed to know.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Sky Computer Solutions
We are never to old to be using computers. And if your skill level was more than moderate, than I know you wouldn't need my assistance. :-) This is what I tell people all the time. Thank you for putting your faith and trust into Sky Computer Solutions for your computer needs. I do look forward to working with you both again. Thanks ~Betsy :-)

KATHLEEN A.
10/2013
5.0
computer repair
  + -1 more
She was very friendly and personable, and she did a good job with the repairs. Furthermore, she referred me to another computer expert who has been very helpful as well.
Description of Work: She made repairs to my computer and installed antivirus software on it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Sky Computer Solutions
What a mess you had. With all the problems your laptop was experiencing, I'm thrilled we were able to bring it back to life for you. I do hope further recommendations proved to be fruitful. It was a pleasure working with you and I do hope to be of assistance to you in the future. Thanks ~Betsy :-)

Contact information

Church Rd, Henrico, VA 23233

http://www.skypcsolutions.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Computer Training

FAQ

Sky Computer Solutions is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sky Computer Solutions accepts the following forms of payment: Check,CreditCard,PayPal,Venmo
No, Sky Computer Solutions does not offer free project estimates.
Yes, Sky Computer Solutions offers eco-friendly accreditations.
Yes, Sky Computer Solutions offers a 10% senior discount.
No, Sky Computer Solutions does not offer emergency services.
No, Sky Computer Solutions does not offer warranties.
Sky Computer Solutions offers the following services: Residential and commercial installation, repair & replacement of computer hardware and software, training, networking, recycling, refurbishing, system designing, upgrade, data recovery, disk duplication, virus/spyware removal & windows operating system installs.
No hosting of any kind, no programming of any kind.

Contact information

Church Rd, Henrico, VA 23233

http://www.skypcsolutions.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed