Sky Computer Solutions

It was such a pleasure working with Betsy. She’s got the know-how and experience. She set up my new laptop and transferred selected data from my very old, barely running Gateway PC. She also gave me some helpful advice on antivirus and backup programs. Two thumbs up, Betsy! Highly recommend.

They did a fantastic job of walking me through to identify the problems and find find solutions. The final result is a happy kid with an extremely fast computer!

Great service! Replaced both a PC and laptop. Transition was easy and seamless, and it was great to quickly pick up where I left off. Couldn't ask for a smoother transition.

Your girl knew what she was doing. She knows how to fix things. My mouse was not working, so she exchanged my mouse that didn't work for a (used) mouse that plugs into my old computer. She fixed the problem, and I paid her $100 cash because she was here an hour and exchanged my my old mouse for a used one that worked. Thanks!

Betsy is extremely professional and knowledgeable as well as approachable and easy to work with. She never makes you feel technically incompetent and is willing to go the extra mile to solve any issues that I have. My business is located within my home, and she comes here willingly and even pets my dog! She helped me research and find the best new computer to fit my business needs and delivered it, set it all up, and made sure that all my old information was transferred over. She made sure I was comfortable with all the features and was available for questions after the fact. I always dread the learning curve with new technology, but she made the process seamless. If you are a small business owner and your talents are not within the area of computers, Betsy is your solution. She has been a gift to my business, knowing that if I have a problem, she will help me resolve it so I can concentrate on my own responsibilities. Betsy has even helped my 85 year old mother when she has needed it. I highly recommend her!

Betsy has served all my computer and Smartphone needs for years. I think she's some kind of genius! Working from her own location, she figured out that I somehow had various e-mail addresses that were confusing and one was actually wrong. She fixed my whole problem in the blink of an eye. And her prices are very, very affordable.

We call Betsy our "Guru"! She has done an outstanding job fixing a myriad of problems with our computers since we moved to Ashland, VA in 2010. We hired her after disappointing service by many other techs in the states where we lived before VA. Not only is she extraordinarily knowledgeable about every tiny to humongous issue with our computers but she is also very personable and thoughtful. She has guided us on the purchase of new computers as well. Betsy receives our highest recommendation.

Sky Computer Solutions (SCS) is EXCELLENT! Betsy is the consummate professional while being easy to work with on any IT issues. We have purchased new laptops and printers from SCS and the prices are very reasonable while recommendations on what to purchase is priceless. Betsy has resolved all of our IT issues on a timely basis and has walked us through any concerns we have had over the years. We HIGHLY recommend Betsy and SCS and look forward to working with her in the future.

I have relied on Betsy to be my IT person for quite a few years. Last year I needed a new computer for my work, and she provided exactly what I needed with the necessary programs and security. Since I am in my 70s, and not particularly computer literate, she explains thoroughly any questions I may have. She always stresses security. I attended a Security Workshop where she was on the panel, along with reps from the IRS and state government. She responds quickly, to any messages I might leave. I believe her fees are reasonable for the service she provides and I have absolute faith in her knowledge and ability.

Outstanding work! Very responsive. Diagnoses and solves problems quickly. Sky Computer Solutions is my go-to resource for any computer or printer related tech issue that I have. I've used them for years at this point, from major items to simple problem-solving calls. Always right, always prompt.

Quick response when laptop needed repair. Facilitated return of unit to vendor. Followed up to ensure satisfactory repair.

Betsy at Sky Computer Solutions went above and beyond expectations in assisting me with a laptop issue. She spent considerable time, at no cost to me, explaining my problem and pointing me in the right direction to obtain a solution. Excellent customer service. I would certainly recommend Betsy and Sky.

got advice on and purchase of new computer rapidly. Betsy managed to save my needed files from old computer. Up and running in less than a week.

Great. Person was easy to work with and resolved the problem with a couple of days.

Great service and friendly, prompt, and professional technician. The problem was solved and the technician even rearranged the service scheduled to come earlier than originally expected. Would defiantly hire again for computer problems!

It went great. Betsy was very professional and took care with everything I needed done and then some. We had to call my internet provider and she talked with them which I could not have done without her expertise. She has a great personality and it was a pleasure having her around. I would definitely hire Sky Solutions again and highly recommend them to others.

Betsy responded immediately when I requested a quote for printer installation and troubleshooting. I explained that my sister for whom she performed the service has Alzheimer’s Disease and Betsy was careful to explain how the new printer worked to my sister. The only downside is that she didn’t follow a couple of my emailed instructions. That being said, Betsy provided outstanding customer service for a great price and I will definitely hire her again.

now using a separate keyboard - no more problems

Betsy was fantastic. She solved the problem with speed and thoroughness. If you would like outstanding service from someone who knows her business you should consider Betsy. [I lost time with another provider before my issue was resolved at Sky Computer.]

Great. Betsy was very professional and fixed the problem quickly. She even helped me on upgrading my computer settings. I would definitely use her again.

Betsy knows her stuff. She is knowledgeable and professional. Would use again.

Betsy is wonderful...IF you can afford her prices. She's expensive because this is her full-time job, and she is very good at it (it pays the bills and puts food on the table). However, anytime I had a question, it was always "whom should I bill?" to which I would say "Gimme a break". She tried to help me by downloading all of my photos on one CD. But since I didn't know what to do next, I basically lost the CD with all of my photos. I'm very upset that all of those family photos are gone. Basically, we didn't communicate very well, and I didn't like her attitude. The last communication we had, I apologized for being a "bad customer" and promised never to bother her again! I will never use her again...I will just find somebody else.

I'm a tight budget. She is good, but I think there was a bit of miscommunication as well. For instance, there was a CD with a lot of photos. She swore up and down it was in my home or in the CD drive, but I'm 60 and I'm not very knowledgeable. Because I didn't know what she was talking about I think it fell through the spaces. She is good especially if you know what she is talking about. I think she put also those on a CD, but I didn't understand where she is putting it. She tried to do a remote thing with me, but I'm going like that isn't going to help cause I want to see you to see what you are doing. It has been like year or so so of course it is too long to say now where are my photos and I lost a bunch of photos because I didn't understand on what drive or what port or whatever. She didn't realize I needed her to come here. She thought she was doing me a favor because if she came here she would have to charge me more. They really stick to their prices. She is good and very business like. I think she could have been a lot more personable. She was a bit too stiff and too professional. I think she was here when she was supposed to. She was professional. If I got upset or nervous I may have started ranting and raving not that I wanted to or needed to, but she needs to learn how to deal with more difficult clients. It may have been my fault. I'm not sure. Unless she explains it to me I'm not going to understand.

Great. She was easy to work with and very efficient.

Betsy is wonderful to work with. She is very knowledgeable and reliable and always helps out with any computer issue I am having.