Response from Blue Ridge Chimney Services
Dear [Member Name Removed] I am so sorry that you did not get a call back. We have four secretaries in the office and usually respond to calls right away. We have Comcast Business phones for our phone lines. If our lines are busy or if we have power outages all phone calls are supposed to go to Voice Mail. Last Monday when we opened the office we had no phone service and throughout the whole week we kept loosing phone service. When we checked our Voice Mail most of the time there were no messages. I contacted Comcast Business Phones today to ask what happened to our Voice Mail because we did not have a record of you calling. Jenny of Technical Support for Business Comcast said there was a massive interuption that included Comcast, Verizon, Frontier and other phone companies that all had to work together to remedy the situation. During that time you must have called. For some reason or other you could leave a message but we couldn't pick up any messages. Jenny said you can call her at 800-391-3000 at Comcast Technical Support for Busnesses to verify this information. I am so sorry this has happened. It was completely out of our control so I hope you will forgive us for not calling you back and call the office at 540-867-0660 so we can schedule your job right away. I have never had this happen before and hopefully it will never happen again. Thank you for calling Blue Ridge Chimney, we appreciate your business and once again please accept my apology for this problem. High Regards, Elizabeth, Office Manager, Blue Ridge Chimney Services