Blue Ridge Chimney Services

We recently had a woodstove installed by Blue Ridge Chimney Services. I can not say enough about Matt and Victor. They are both very professional, extremely knowledgeable, pay great attention to details and very personable. The first day they came out to my home they answered all my questions regarding which stove would work best in our home. I called them a couple times with additional questions and my calls were returned promptly. They all deserve higher than 5 stars in my opinion. Rhonda in their office is fantastic as well. I would highly recommend Blue Ridge Chimney.

It went very well. Steve and Nate were professional and timely. Thank you!

Honest evaluation of state of chimney and flu. Repairman determined that Cleaning flu was unnecessary, however Chimney repairs were Recommended and repairman was able to complete the job right away.

The rep showed up on time. Inspected the chimney with a flexible probe fed from the inside up into the chimney as well as getting up on the roof and visually inspecting the chimney from the roof. He was very honest and said there was no build up and a cleaning was not needed. I was appreciative of not charging me for unneeded services. Consequently, the fee was less than quoted. Well worth the peace of mind.

We hired Blue Ridge Chimney Services to inspect and clean our older chimney and were very pleased with their services. Steve Slabaugh, our tech, arrived promptly and was very careful with the cleaning, inspection and our surroundings. I loved the new digital technology so we you can actually SEE the issues you have along with suggestions of how to fix the issues. Chimney cleaning has come a long way and this group does a fantastic job. Everything was neat and clean upon their departure and we felt we had enough information to make a decision on moving forward. They did a great job.

Prompt, professional, friendly, competent, and will use again.

These people were on-time..and called to let me know they were in route. they inspected the chimney top to bottom, pulled the damper out and fixed the issue and replaced it and made sure it was working. After they cleaned up the firebox area and made sure the gas logs were working. I was very very pleased with the service and almost no mess inside. the cost for the service was more than reasonable I thought.

Everything was completed on time and a job well done

Well. Good customer service, and trustworthy people

It went very well. They are very professional and we will use them again in the future for our chimney needs. I highly recommend them.

Turns out I didn't need the chimney swept, so they didn't do that, however, it's a large stone chimney and the tech noticed that the top cap was cracking and suggested a sealant, which we did. Very professional, arrived as scheduled with an advance phone call and cleaned up too. This was all done at the end of the year, when it fit our schedule. Very happy and will use again. I give them a very positive review.

Even though I told them in advance that I had a wood since stove insert, the person who came out two weeks after my call, said they would not even look at my chimney unless I had them put in by a liner... Basically a bait and switch... I had my chimney then swept by another very professional firm and they said after pulling out my wood stove and looking at the very clean condition if everything, that for now I did not need one. So I would never use Blue Ridge Chimney Sweeps.. They seem to be like a car dealership, always trying to get the most money from their customers, by trying to give them a hard sell for repairs they may not need.

Service was as expected. I was happy that they didn't try to charge me for a cleaning I didn't need.

As I was describing the problem, the man who answered interrupted me and said, "wrong number, ma'am" and hung up! I checked the number I dialed, and it was correct from their web site. They claim to do chimney repairs and chimney inspections.

I can't say enough good things about the experience I had with Chris and Steve. They were prompt, courteous, friendly, professional and knowledgeable. They took the time to explain everything they were doing and made sure I understood. They were very careful to protect the carpet and surrounding area during the inspection. I would highly recommend them.

Our first contact with Blue Ridge was in the fall of 2015, when Chris (owner) came to inspect our chimney and provide an estimate for the needed work. He was very professional and personable, and we were impressed with the company following our interaction with him. As we were told the work could wait until the spring (slow) season, we waited to schedule the service until May. On the day work was done, the technicians did not provide us with a copy of the contract with Blue Ridge. We chose to make our own copy to keep for our records, as we were asked to sign the contract at that time. While we were satisfied with the progression of work overall, during the chimney repair work, the technicians broke large pieces of old mortar from the chimney and then let them fall from the roof into our yard and deck, which could have potentially damaged our decking (not to mention our dog, who was outside at the time). The technicians did not provide a walkthrough of the finished work at the end of the day, and later in the day we discovered a number of items were left unresolved, including a large hole in our basement chimney stack where an exhaust line was rerouted, a noticeable crack in the exterior mortar, and the broken mortar pieces, which were left scattered throughout the backyard. We called to ask about these items, and one of the technicians returned the next day to take care of the hole and cleanup, stating that he forgot to do it. When we pointed out the mortar crack, we were told that it shouldn't be an issue, but to call in the future if we are concerned about it. More concerning were the issues we ran into with price and billing. We were asked to pay 50% up front (which we did) using the estimated price provided by Chris the previous fall. When the technicians arrived, they provided us with an itemized statement of the estimated cost prior to the work. Upon completion of the work, though, they gave us a second figure ($300 less) that showed a lower material cost (with fewer feet of liner used) as well as differences in the other work completed. They asked for payment upon completion of the work, prior to giving us the second statement with the lower price. When we called the business office to ask about this discrepancy, the individual we spoke with was dismissive of the concern, stating that, actually, the technicians used even more materials than listed on either statement (implying that it should have cost even more than we were charged). As we had already paid in full, we had no further recourse.

From my initial call to their office to the job performed, I was treated with great customer service and professionalism. They were punctual, very friendly, knowledgeable and left everything very clean!

Chimney 1 - Stone was chiseled out of 200 year old chimney without discussion or permission from us. Damper block off plate was not installed (as is required in wood stove owners manual). Chimney leaking as I write. Flue collar improperly installed on stove. Chimney 2 - Structural issues- chimney was rebuilt with brick using too wide mortar joints, roof flashing asymmetric and sloppy, fill in roof vent with large amount silicone caulking. Damper block off plate also not installed. The chimney leaked the day after installation - they did come back out and recaulk. Cosmetic issues - Sloppy cut out opening into fireplace (previously had been bricked over), corrugated portion of liner was installed so that it is visible from room, metal cap installed when mortar was requested, liner cap was installed markedly off center on top of chimney. We expressed our dissatisfaction to the owner Chris Guy. He came out in June, and said he would make all of the corrections at no charge as he wanted us to be satisfied. The following week he returned to say we needed to renegotiate the price if we wanted him to do more work. When we reminded him of our previous conversation, he stormed off and repaired nothing. We then called out a brick mason to inspect the chimney and he gave us the following report: "The top course of brick was separating from chimney; The mortar joints throughout the chimney structure were cracking and beginning to crumble; The brick used was too small and the wrong style causing the mortar joints to be significantly larger than they should be which weakens the chimney structure; The flashing was not done correctly; Debris was left lodged in chimney which could fall and cause potential injury or damage to the wood stove. It appears that the chimney was constructed when the temperatures were consistently below freezing with out using additives to prevent freezing before the mortar sets up. The mortar appears to have frozen based on the consistency of the mortar and the rapid deterioration." We also discovered that a building permit should have been, but had not been pulled with the county. The county was informed, they fined Blue Ridge Chimney and made them file for a permit. When the inspector came out he reiterated what the mason had said regarding the brickwork and flashing. He also stated that a structural engineer should have been consulted before removing any stone from the 200 yr chimney. The owner talks a good game, but he and his "certified technicians" are obviously not knowledgeable in their trade.

Service was provided by the owner, this is a family business. He arrived as scheduled, performed the work in a professional manner, taking care to contain the cleaning debris at all times. He was pleasant and courteous at all times.

We contracted with Blue Ridge Chimney Service in Sept. 2013 to install a 6-inch ?316 Ti-alloy stainless steel chimney reliner? in our existing wood stove chimney, which had a vitreous clay liner inside cinder blocks. This action was urged by our home insurance company, which offered a rebate. Chris Guy informed us that he would have to beat out the entire clay liner with a power tool in order to meet the insurance requirements of having a full inch of insulation around the new pipe, because the existing clay liner allowed only 7/8ths of an inch in places. This process was done by an employee who had never done it before. We ended up with cracks on the outside of our chimney, holes in our metal carport roof where sharp chunks of old liner fell on it, and gutters full of rubble. That winter, we had constant problems with smoke from our wood stove which we had not had before. Finally, we found an approximately one square inch gap at the top of the pipe (very hard to see) connecting the stove to the thimble in the chimney, which Blue Ridge had also replaced. This hole was adversely affecting the draw of the flue and we believe was a fire hazard. We repaired it with stove masonry and the smoking stopped. When we called Chris Guy to describe the smoke from the stove, he told us that when he came to clean the chimney (as required to maintain warranty) he would look at it and discuss solutions. At that time ? early spring 2014 -- we asked to be put on his schedule for cleaning before the next heating season. We have never heard from Blue Ridge Chimney Service since.

They found some problems with the chimney. They set up a time to come out and fix it. The cleaning went great.

Blue Ridge agreed to clean our chimneys on a holiday weekend since we were going to be home all day, which we really appreciated. Chris came and did an efficient job of cleaning all three of our fireplaces within a couple of hours. He was very polite and professional, and left his work areas spotless. We had been quoted a price in advance of scheduling the work, and we were billed accordingly. We were very pleased with the service and will definitely use this company again.

The provider did a good job and seemed very thorough and knowledgeable. the only issue I had was that he really pushed his view on faith to a degree I felt uncomfortable with.

This company is great.! Very seldom am I impressed by the professionalism, honesty and friendliness of a contractor. Chris, the owner, and Justin were extremely professional and committed to doing a quality job. I highly recommend this company!

First, we are professionals and previous service business owners and understand what customer service entails. We called Blue Ridge in the early afternoon and were told that they were "in the area" (20 miles away), could probably come over that very day and would all when in transit. They did and arrived on time at 4:50 p.m.. It was cold and blustery (ear aching blustery!) but Chris and his son Anthony were efficient, professional, polite and well-equipped. In 45 minutes they inspected and cleaned a very dirty flue (we took possession of this house that very day) and installed a spark arrestor on a second flue (masonry chimney). Without any reservations, my wife and I were extremely impressed with both Chris and Anthony. They exceeded any norms for quality service and were not only professional in every aspect, but were warm, personable and engaging. Chris even showed us an efficient method to start a fire in a cold stove! We highly recommend them. And Thank You!