R J Tilley Plumbing & Heating Inc

They are a good, reliable company. They were on time, professional and did a great job.

After waitin 2 days for a call back from another plumber, I gave up and called this company. Service person was very nice, they set up the appointment for the next day. Plumber arrived within specified time and service dept called to say plumber on his way. Plumber was very nice and seemed knowledgeable. We discussed upgrading to a 50 gallon tank but there was no pressure from him. While he drained the tank and made preperations, another worker delivered the new tank. All was complete in about 2 hours and I had a working water heater again. Job well done.

It was so quick that there isn't much to tell. They fixed the disposal within 5 minutes of arriving and were gone shortly after that!

They are the best. Another company tried to fix our problem but they used a cheap pipe that turned our water colors, so RJ Tilley fixed that job. I don’t remember what I spent, but it was very reasonable. It didn’t cost as much as I thought it would, they showed up on time, and we haven’t had a problem since. I have had emergency plumbing in the past but it has never been as good an experience as what I had with RJ Tilley. I will be using them from now on. The man that came was dressed nicely and the workmanship was excellent.

The entire design and selection process was very well informed and they spent a lot of time with us as we made selections and decisions on timing. All of the timeline was as expected and there were no issues as we went along the timeline. Expenses were well disclosed up front and the overall experience was great. We are still enjoying the fruits of the remodel and love the way it turned out.

They were punctual, they did what I asked, and I thought the price was good. I would give them high marks.

Got an appointment for the following day. The person came in at the right time and was able to fix the issue satisfactorily.

The works is good but the price-45 minutes of work-for parts that cost about $30 was too high in my opinion at about $200.00

Our hot water heater sprung a leak. I isolated the water supply and called RJ Tilley. They showed up within a few hours and for a fixed price, removed and disposed of the old hot water heater and installed a comparable model. Quick and efficient and for the price they quoted. Can't beat it.

The plumbing on my upper level was backing up. . .toilets and shower. I emailed a request for service on a Sunday night. On Monday a.m., before office hours, I received a call from the service manager to schedule an appointment. The technician came in the late morning, did some trouble-shooting and resolved the problem within about an hour. He was extremely professional and very personable.

Parts grossly overpriced. Parts price tripled. Technician did not give estimate or prices before beginning work. My fault for not getting estimate up front. Customers using Tilley's -Get estimate up front. Felt that technician overdramatized seriousness of problem by leaving water on while doing repairs, thusly spewing water all over the sink and floor. Plumbing 101 - turn water off before making repairs. Brand new shower head was either defective, or damanaged during installation. Shower head leaked after installation. Had to ask technician to uninstall due to leak. Fortunatey I was able to return product to Bed, Bath and Beyond for a full refund. Installed new showerhead myself - No leaks. I plan to remodel kitchen, bath, new floors. Will not use R.J. Tilley. Can't afford prices.

Repairs were done properly and the plumber consulted with me during the repairs to make sure I approved of the placement of the grab bar and the manner in which it was secured to the shower wall.

I heard nothing from my tenant, and checking my card charges found no debits. At the end of that week I contacted the tenant who said the work had been done. But when pressing on the work I found that the pop up assembly was NOT installed. Additionally the credit card was not charged, but an invoice left at the house. The bill was paid by check at the office, but on a Saturday, so that Cindy was not in. I left a note with the payment that I believed the pop up assembly had been overlooked. No response to date. The check has now cleared the bank. I would use them again, but nail down what was to be done. It is possible that there was a miscommunication. But I was not contacted. UPDATE Within two/three days i was contacted by the company. I understand from talking with the company that the transmission of the request for a pop up assembly was NOT conveyed to the technician making the original service call. A second service call and installation of the requested pop up assembly was done and at no charge to me. To say that the pop up assembly was working and in good repair is false. The drain assembly had been missing for months and the top of the rod controlling the linkage was missing - hence my request for replacement. Something can not be working and in good repair if it isn't there.

They were on Angie’s List. The work started in January and we kept having final things that were never final. Initially, things went well, but there were some things with which we weren’t real happy. We paid them somewhere between $70000 and $80000. We bought a house that needed a lot of work. It had been foreclosed and stripped. It needed new bathrooms and it was pretty apparent what needed to be done. We had the usual inspections like the termite inspection and the home inspection. Tilley went over the house. What we found was that it needed a new kitchen, wallpapering, paint and so on and so forth. We then found rot underneath the master bedroom shower. Mr. Tilley died and the person who was here was his son-in-law. He said that the kind of rot underneath the house was expected with the kind of shower we had. It would have been useful if they found it before we bought the house or they could have at least told us about it. We could have engaged somebody to do better planning than we did in replacing the shower, but we were in a hurry. They also had other jobs scheduled later. There was also a door with a similar situation where if anybody had gone under the house and looked, we might have found this. All the people who went under there didn’t find either one of those. So, the repairs are still ongoing. Tilley opted not to do the door. It was a sunroom door and I understand why because it has been very difficult to get it done. We are still not finished with it, but we think we found somebody to order the door and to do the repair work. I think the master bathroom is okay although we are still not living out there since we are still in Norfolk. Things that shouldn’t have happened did happen. There was only one intact bathroom in the whole place and it wound up with a big chip out of the bathtub and that was pretty annoying. I don’t have a clue as to who did it. There were various subcontractors who performed beautifully all though the painters painted things that weren’t supposed to be painted. They ripped wallpaper that shouldn’t have been ripped. We could have lived with it for a while until we decided what we wanted to do with it. We are now in the process of stripping wallpaper because they took big chunks out of the middle of things. That was also one of those things that shouldn’t have happened. Tilley was the general contractor and it’s not just heating and plumbing. He talked about what I wanted in the kitchen and had some preconceived ideas. When you are the client, you expect your preconceived ideas. There were things that kind of irritated me. The kitchen was stripped down to bare walls. I ordered countertops that didn’t have the backsplash on them because I wanted to do something else. So, the countertops just went in without a backsplash. I went in and there was about half an inch gap. So, I looked at them and asked them if they had used the level or not. Eventually, they did some repair work. There were other things that I didn’t want over the stove. They did fuss with me and I don’t like microwave over the range. I find that awkward and it’s also dangerous. There were unpleasant little things like that. I won the battle and there is no microwave over the cooktop, but there is a piece of stainless steel covering the bottom of the cabinet now. Finally, there was one door that was missing and the door never got finished right. We finally said that we would do it. The subcontractors did do a good job. We had some hardwood floors put in and the existing hardwood was refinished at the same time. The painters did an excellent job. It was just the messing around with the wallpaper that they thought they were going to strip. They just took off what they wanted as they went by and that was pretty annoying. I thought we had a grip on that where we didn’t want to take the paper down. There is now a big patch missing where they took off the wallpaper. That’s the kind of stuff that went on and that should have been handled by the general contractor’s supervisor. All in all Tilley Plumbing & Heating Inc. got paid in a timely manner and in fact, got overpaid. They did refund our money pretty promptly. They were overpaid about $20000. The bank issued it to them when it shouldn’t have and they accepted it. I would recommend them only if I am closer and if I can supervise. We also needed a little more time. The whole thing got compressed. However, Tilley Plumbing & Heating was pretty sure that they could do the job and of course jobs were pretty scarce last year. So, they were pretty pleased to have it and I understood that. They were pretty good about cleaning up, but it got pretty sloppy towards the end. It wasn’t as good as I had hoped. We also told them to use the bathroom that worked, but it got pretty gross in there a couple of times and it was my job to clean it. I wasn’t sure if that was particularly appropriate either. However, that wasn’t a big problem. I am not moving into that house until we can lock it up. The biggest problem is with the sunroom door since it really can’t be closed. I am sure it’s a perfectly fine neighborhood, but I haven’t lived there. I have dogs. So, I don’t want anybody to come along and open the door and let my dogs out. The designer who worked for Tilley was very good, but the upstairs carpets in the house were soaked with cat urine and the designer was allergic to cats. So, she couldn’t even go out there and that made life difficult also. She is a pretty good designer and I couldn’t have the benefits of her expertise, but that was unfortunate. Overall, Tilley Plumbing & Heating was pretty average in my opinion and there was nothing exceptional. A couple of the subcontractors were excellent. The price was also average. Sometimes, a contractor-client relationship kind of starts off really good and then kind of slides downhill. After fussing with them, they used to respond and did things that needed to be done. When it comes to their punctuality, they turned up when they said they were going to. Tilley also managed to get the skylight out since we thought it was leaking and the roofer did a great job. However, I wouldn’t hire them again in the future.

I called to request an estimate on remodeling 2.5 bathrooms. We were looking to totally redo the bathrooms and were interested in a quote for all of the work and just tile work (I can demo and prep). When on the phone they indicated that a shower would cost $6,000. Really, $6,000 to tile a shower that you have not seen? I indicated that this was a ridiculous number. They further suggested that we would be looking at about $15,000 for one bathroom. It was a shame, I felt like they did not even want to come and provide an estimate once they saw exactly what I wanted to be completed.

It did not go anywhere as I was totally ignored!!!

It was quite simple and they did it quite quickly. They are a larger company that does plumbing, electrical, remodel work and that kind of stuff. They came out and did it fine, they were honest and it was a simple fix we just weren't sure about. They didn't try to gauge anything, it was a simple fix. It was $80 to come out to the house and the total was $20. It was their time and minimal charges, they didn't try to bump it up. They were on time, very honest, gave me all the information about what was wrong with it and did a good job.

Received reply email and phone call after I submitted inquiry here. They made prompt arrangements to come out and do the work. The plumber came out, attended to the list he had and communicated the fixes. He left, only to return, after hearing trom the dispatcher that he missed several items. After a rocky first time with them, each subsequent visit has been very good. We will continue to use Tilley for our plumbing needs.

They are excellent. Their reputation is well deserved.

Since I had heard so many good things about R.J. Tilley and they have been in Richmond so long, I was really disappointed when I tried to use them for the first time. I do not plan on calling them again.

We have had them out several times, and they are excellent. They are very efficient and pleasant. They get the job done. There are no more problems. They are wonderful.

They were great. The kitchen faucet was leaking and the fixture type and finish that I wanted was expensive. I had the nickel finish and the kind where the faucet becomes a hand held sprayer from Delta Faucets. They are very prompt and they come right away. As soon as they know the situation they call the company and somebody else from the company brings to the house whatever the part that they need and they continue disassembling or whatever they need to do or what work they can do while they wait for the part to arrive without wastage of time. The job is well done. It is an average price. Nothing had to be redone. They are very quick. We have used them in the past and we will continue to use them in the future.

They did an excellent job with installation and cleanup. It was done quickly.

The individual was well qualified. Drainage issue resolved, attached cold water supply tube, installed handle and flapper. Only issue: no set window of time! for coming.

I spent around $112 on that work. They came in, did a good job and left. It was a 3 or 4 day wait and I did not expect it to be quick.