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R J Tilley Plumbing & Heating Inc

Plumbing, Kitchen and Bath Remodeling, Drain Cleaning,

About us

Plumbing Service and Kitchen and Bath Remodeling

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing Service, Water heaters, complete kitchen and bathroom remodeling,

Services we don't offer

Air conditioning HVAC

Amenities

Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7185 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
5%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 151-175 of 185 reviews

Ms. F.
08/2017
5.0
plumbing
  + -1 more
.
Description of Work: They fixed a broken pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from R J Tilley Plumbing & Heating Inc
Thank you for your kind review. We appreciate your business.

Susan W.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from R J Tilley Plumbing & Heating Inc
Thank you so much for your review. We do appreciate your business.

Rachel L.
06/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from R J Tilley Plumbing & Heating Inc
I'm sorry I'm late in responding. I did not receive your review. We do appreciate your business. Thank you so much for the review.

Margaret L.
03/2016
5.0
drywall, electrician, plumbing, woodworking
  + 2 more
unknown
Description of Work: RJ Tilley technician replaced my old water heater with a new one. He was prompt in arriving; was efficient in removing the old unit and installing the new one; and left the area clean and put everything back in its place. I have always found RJ Tilley to do an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from R J Tilley Plumbing & Heating Inc
Thank you so much for your review. It is our pleasure to work with you. We do appreciate your business. Judy Tilley

Erin G.
02/2016
5.0
electrician, plumbing
  + 0 more
.
Description of Work: The Owner has known my family for many years. He knows exactly what he is doing and always fair in pricing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from R J Tilley Plumbing & Heating Inc
We appreciate your review. Always a pleasure to work with you.

richard S.
12/2015
5.0
plumbing, sewer cleaning
  + 0 more
Excellent work
Description of Work: Cleaned sewer and removed tree roots

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from R J Tilley Plumbing & Heating Inc
Thank you for your kind review. We appreciate your business. It is our pleasure.

Everett B.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Had a frozen, then ruptured water line to outside faucet. Technician arrived and had the problem solved within minutes. Very friendly, punctual, and professional. Would use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from R J Tilley Plumbing & Heating Inc
Thank you so much for your kind review. We do appreciate your business. If we can be of help in the future please let us know. Judy Tilley

Margaret L.
06/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Replaced parts on my toilet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from R J Tilley Plumbing & Heating Inc
Thank you for your review. It will be our pleasure to serve you in the future. We appreciate your business. Judy Tilley

Leslie D.
04/2013
2.0
home remodeling
  + -1 more
in
Description of Work: I called for an estimate to remodel our kitchen. The gentleman came out on Feb. 25,2013. He stated we would have our estimate in approx. a week to 2 weeks. I called the company at the 2 week time frame since I had not heard from them. The lady that was working on my estimate said it would be ready soon. I did not hear back from her until April 10th. I had already signed a contract with another company in March. I would not reccommend this company to anyone unless they had alot of time to wait.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from R J Tilley Plumbing & Heating Inc
We have a very good process of keeping in contact with our customers. After we do our first visit to the site we contact the customer within 2-3 days to review the scope of the work and to talk to them about the timeline of preparing the estimate. Each job can vary depending on the scope and size of the project. We prepare drawings and put a lot of effort into each job to make sure our customer is happy with the project. It was our fault that this project did not follow the same process. We regret that we did not satisify this customer. We realize that communication is a major issue and we have corrected this issue. We work very hard to provide the best service for all our customers before, during and after the project is complete.

Amy W.
07/2012
5.0
plumbing
  + -1 more
Very well
Description of Work: My dryer was not drying clothes and I was worried I was gonna have to buy a new one, but they were able to replace a part the same day of service call and it's been working just fine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$80

Virginia J.
07/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: We were very much pleased with the response and service of RJ Tilley. They replaced a toilet and changed the water supply connection for that toilet and for another in our home. They were able to come the same day that we called and arrived when they said they would. They were courteous and neat. I would call them again for plumbing needs and rate them A+.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from R J Tilley Plumbing & Heating Inc
Thank you so much for your kind report. We do appreciate your business and we look forward to serving you again in the future. Thank you Judy Tilley

James S.
07/2007
5.0
water heater repair
  + -1 more
I am very pleased with the work they did. I had been having a carbon monoxide problem with my old water heater. I am very glad to have it resolved and know my home is safe. I would highly recommend these guys over other plumbers in the area.
Description of Work: They installed a new 50 gallon gas water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

DENNIS K.
07/2007
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The problem was fixed very fast to my surprise. They did a great job when they cut into the wall. The cut was very clean, as clean as they possibly could do it and they also repaired the wall they worked on. The price was fair and the work was great.
Description of Work: I had a problem with a pipe that came from the wall to the toilet. It had some kind of leaking problem. What the plumbers did was cut into the wall and replaced the pipe that had the leaking problem with a new one. They provided the new pipe for me and it took them around 1 hour and 15 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$191

JOAN W.
05/2007
5.0
plumbing
  + -1 more
Work was well specified, workmen were prompt, courteous and careful to work around family needs and were tidy in work habits. Caulking was not up to our specifications and they readily returned with a new workman to redo the work; Plumbers had all the tools and materials they needed to get the job done the first time.
Description of Work: Installed new toilets, faucets and grab bars in bathrooms; recaulk shower;

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

E B K.
10/2006
5.0
plumbing
  + -1 more
The estimator arrived promptly and advised that major damage had not been done to the floor/ceiling from a recent overflow (flood!) of the toilet. The plumber arrived on time and completed the work quickly and efficiently to our satisfaction.
Description of Work: The Tilley representative replaced our toilet with a much more efficient model that flushes completely.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575.1

MICHAEL S.
09/2006
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
The estimate process was very slow. I called twice to get someone to give an estimate then I called twice after he was here to get the estimate. Once we scheduled the work they did a great job. They were on time and did everything we asked. The estimate problem did sour us a little bit.
Description of Work: Installed sink in garage and removed pipes from inside house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$815

THOMAS W.
09/2006
1.0
plumbing
  + -1 more
Just like the last time I called for a quote, they never bothered to follow-up or return calls.
Description of Work: I asked them to give me a quote on installing some new gas lines and repairing some old plumbing in my home.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


08/2006
5.0
plumbing
  + -1 more
This company showed up very quickly after we called them and they were very respectful. You could tell they wanted to do a good job and they wanted to leave with a good impression, which they did. I was satisfied with their work.
Description of Work: They checked out the plumbing on the basement toilet to see if that was the problem as to why the water level wasn t right. They ended up replacing the toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

08/2006
5.0
plumbing
  + -1 more
The toilet was very old and need to be replaced anyway, so we called RJ Tilley. This is the only plumbing company we call anymore. They re reliable, quick in responding, and do a great job for us. The toilet was replaced with a newer model in less than an hour, and the bathroom was cleaned up, before the plumber left. It works well, and looks good in the bathroom.
Description of Work: Tilley Plumbing & Heating replaced one our toilets. It had been leaking a little, and had difficulty flushing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

08/2006
5.0
plumbing
  + -1 more
Tilley Plumbing has been coming to my house for as long as I can remember. They are very trustworthy and reliable and always do a great job without over charging you or ripping you off. Even if they are really busy they will try to fit you in as soon as possible.
Description of Work: They had to repair some pipes that were under my house because they kept getting stopped up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

08/2006
5.0
plumbing
  + -1 more
The work was well done, but it was pricey. It was only one man that came out to do the job and he did it rather quickly. They gave us the defected parts after completing the job. I have not had anymore problems since he was here.
Description of Work: He replaced the faucet in my bathtub and he replaced part of the main water filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JIM T.
08/2006
5.0
plumbing
  + -1 more
He did a good job and was knowledgeable about what needed to be done in order to fix my washer. The ending result was great, but I was not happy with the price because it seemed to be a little high. I felt comfortable with the tech and he explained what was done and answered any and all of my questions.
Description of Work: They worked on the fitting behind the washing machine because my washer would not hook up to the original fitting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

07/2006
5.0
home remodeling
  + -1 more
R.J. Tilley did a great job. They were done in no time. They went in there and did their little banging thing that men do and my bathroom looked like new. They were very respectful of my things and they made sure it was the way I wanted things to look.
Description of Work: They remodeled our bathroom. They put in a new sink, toilet, hot tub and shower. They painted and put laminate flooring down.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Carl A.
07/2006
5.0
plumbing
  + -1 more
RJ Tilley Plumbing & Heating is an excellent company their promptness was excellent with responding back to our phone calls and showing up when they were supposed to. They did an excellent job and their work was done great! I wanted to do some of the work myself and they were very cooperative with that. Their cost was one of the best out of the 3 estimates I got, and the one company I didn't even hear back from. I would very much recommend this company.
Description of Work: RJ Tilley Plumbing & Heating put in a whole new shower in our bathroom by totally demolishing our old stand alone shower. The new one put in has new pipes and fixtures. They also put in a new commode.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

07/2006
5.0
plumbing
  + -1 more
I thought he did a very good job and he was very trustworthy and responsible. He cleaned up any mess and he showed up on time. He was polite and friendly and professional. I would recommend this plumber to other people.
Description of Work: They installed a new shower head in my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

11058 Washington Hwy Ste 1, Glen Allen, VA 23059

www.rjtilley.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Insured

Licensed*

Trade License Number
2701017071
Trade License Locale
Virginia
Trade License Authority
DPOR
Trade License Expiration
10/31/2018

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Water Heaters,
Heating and Air Conditioning,
Electrical,
Sewer Cleaning,
Natural Gas Lines,
Drywall,
Finished Carpentry and Woodworking,
General Remodeling,
Ceramic Tile

FAQ

R J Tilley Plumbing & Heating Inc is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 9:00 AM - 1:00 PM

R J Tilley Plumbing & Heating Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, R J Tilley Plumbing & Heating Inc does not offer free project estimates.
Yes, R J Tilley Plumbing & Heating Inc offers eco-friendly accreditations.
Yes, R J Tilley Plumbing & Heating Inc offers a 0% senior discount.
Yes, R J Tilley Plumbing & Heating Inc offers emergency services.
No, R J Tilley Plumbing & Heating Inc does not offer warranties.
R J Tilley Plumbing & Heating Inc offers the following services: Plumbing Service, Water heaters, complete kitchen and bathroom remodeling,
Air conditioning HVAC

Contact information

11058 Washington Hwy Ste 1, Glen Allen, VA 23059

www.rjtilley.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 1:00 PM