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Tech defrosted frozen coils than stated that the refrigerant was low. He installed a refrigerant adapter to the cooling system and recharged the unit with refrigerant. Refrigerator worked fine for a few days then the issue returned. So I contacted GE Factory Service who came out and set up diagnostics which indicated the unit just needed a new thermistor (temperature sensor) which costs $20. He also said the cooling system, including the refrigerant was fine and that there was no refrigerant leak. He also informed me that because the NOVA Appliance Repair tech installed an adapter to the cooling system and then added refrigerant to the system, he voided my remaining GE Profile 5 year sealed cooling system factory warranty. Therefore, going forward, if my compressor, condenser, or related cooling system part goes bad, the warranty won't cover the cost of the repair thanks to what the NOVA Appliance Repair tech did to my fridge. NOT HAPPY.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
$305
Lyal D.
10/2018
5.0
Very responsive and punctual.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
B R.
10/2018
5.0
The technician was polite and professional. He explained the issue and cause. He provided solution and advised how to avoid future problems. Price was worth it. I would hire them agaon. Thank you.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John B.
10/2018
5.0
Aziz was on time. He quickly identified the problem and explained why it occurred. I was lucky that he had the part because it can be difficult to get Samsung parts quickly. Once the repair was made he gave me suggestions on how avoid a reoccurrence.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Gretchen K.
10/2018
5.0
Speedy, accurate, and professional. I dreaded having to plunk down the full price for an almost-just-out-of-warranty-dryer. Thanks to Gary, I don't. It'll run longer and it's functioning beautifully.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$160
Michael D.
10/2018
4.5
Replaced gaskets on dishwasher since it was leaking from under the door. Ended up not being the problem and it had to be replaced. They did install the new dishwasher and refunded the labor for the gasket repair
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
David G.
10/2018
4.0
When they moved frig they scratched the hard wood floor
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
4.0
Yes, I recommend this pro
OANH E.
09/2018
5.0
The owner did an excellent job identifying the problem and fixed it quickly.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$169
Clifford L.
09/2018
5.0
Did an excellent job identifying the bad circuit board, unfortunately a replacement is no longer available. He discussed methods of getting the existing board repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Allen U.
08/2018
4.5
They did a great job!
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Nanette M.
08/2018
5.0
Very professional. We have been having problems with this refrigerator, since the day we had it installed about 10 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Dee Dee F.
08/2018
5.0
Had the part with him. Able to move our appointment up to fix our machine more quickly. Friendly, professional and got the job done right the first time!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marissa B.
08/2018
5.0
NOVA Appliance Repairs was awesome! He was quick to respond to my request and came out the next day. As a first time home buyer, I'm happy to find a handyman I can trust. I will definitely use them again in the future. He fixed my dryer and my toilet, all within ten minutes. He even took the time to explain some of the future issues I may have and what would be needed to fix it. He was extremely knowledgeable and personable. A++++
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$59
Lyne H.
08/2018
5.0
I had an immediate call from the pro, who was at my house before the end of day. He evaluated my problem as a need for a new switch, checked his truck (didn't have it) checked his supplier (had it) and returned the next day to install and inspect.
Rating Category
Rating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
$346
Jaid D.
08/2018
5.0
Nice working with these guys. They were able to accurately assess the issues in my oven/microwave and provided a good solution.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$60
Michael E. D.
08/2018
5.0
Fast, clean and knowdelgble.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Catherine B.
08/2018
5.0
Very honest, Quick to respond. Came the next day and looked at our appliance. Said the cost to repair may be more than buying a new one. Gave us his estimate for repair and looked at another appliance while there. He was able to determine the problem that three other appliance repair people could not. I would recommend this company. Nova was Great!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Wendy B.
08/2018
5.0
Very professional service. Notification made before arrival; arrived on time. Reviewed work needed, gave full explanations, showed me problems and provided guidance for future maintenance and care. Will hire again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chris B.
08/2018
5.0
I requested in the afternoon and they confirmed for next morning appointment. Showed up on time and was friendly and informative.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chaitanya D.
08/2018
5.0
Super fast. Gary got the job done within a few hours of me submitting the HomeAdvisor request. Will definitely work with NOVA Appliance Repair again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$246
Deborah P.
07/2018
5.0
very punctual, available, came out quickly, very knowledgeable about the appliance, good advice and options with Pros and Cons.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Deborah F.
07/2018
2.0
He was here 10 minutes and charged me $140
Rating Category
Rating out of 5
quality
4.0
value
1.0
responsiveness
3.0
Erin B.
07/2018
4.5
Very polite and easy to work with. Came out same day at a convenient time and fixed the problem that day. Will use again!