Window World of Fredericksburg

That experience was good so far.

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The sales person was very friendly and informative. The windows came in a timey manner. Our issues came when the installers showed up but we didnt' find this out until months later. Last week we had doors installed by another company who asked who had done our windows. They proceeded to tell us they had formally worked for Window World and their shady installation practices. He began asking us questions about what the installers did and we realized that the the installers did not use insulation around the windows nor did they put in the customized exterior trim. After looking around at the windows we also noticed they did not caulk all of the windows on all sides. We called our sales rep and he did call back last week but has not since been by to check up on our issues nor send or have anyone from the company call us to help fix the situation. I am disapointed. As a new homeowner I count on companies to do a good job so that i know the job is done correctly. When the other company came in and pointed out all that was not done my husband and I were very frustrated. Luckily we did not have them do all the windows in our home but they still did over half of them. I will not use Window World of Fredericksburg again unless they can rememdy the situation. I will also be reporting them to the Better Business Bureau.

We were overall very happy with Window World of Fredericksburg. We did have some difficulty in the quote to ordering stage and our phone/email messages where not returned but when the windows where ordered it all feel into place. The 9 window we order came in two weeks a head of schedule which was great. Scheduling a time to have them installed was also very painless. Workers that came out were very professional and kind. I have really only one other negative thing to say about the whole experience is the clean up. After all the windows where installed and the workers left we found glass in medium to small pieces around the house and a few pieces in our lawn.

The salesperson came to our home on 21 July and answered all of the questions we had; at that time we placed our order. We had installation performed on 19 September. Installation went well, and cleanup was good. That said, I would recommend that the customer be present on the day of installation, to watch the process, and to test all windows before the work is accepted. I asked the installers to make several minor repairs (e.g., place some screws in the side of the windows to free up the window operation, recaulk some of the windows before I signed off on the job). I also scanned my yard to ensure the installers retrieved all window debris.

I've been totally satisfied with the work they've done.

The salesman was professional and offered an unbeatable price with a great warranty. The work took longer than we were told it would, but the men did a great job, which was worth the extra time. One of the window seals failed this year, and as promised, it was replaced for free in about a month. We're very pleased with the look and the efficiency of the windows. The new windows have had an energy saving result for us, as promised.

It went very well. We were very pleased with the salesman and the installers.

The salesman was on time. He was professional and nice. He gave a demonstration on how the windows work. I purchased 8 windows. He measured each window. I needed some sashes and sills and trim too. It took approx 8 weeks to make the windows. They called and we set up an installation date. Two young men showed up. They were professional, clean, friendly and worked very quickly. It was cold and rainy outside. They worked nonstop from around 10:30am to around 4pm. I would recommend them to everyone. I am very pleased with the product and the service.

They did a great job. They removed all the old windows and took them away and they installed all new ones in day. The windows are great, they are insulated and have gas in the middle that reflect the sun. They are also double pained.

Overall, I was satisfied with the service.

We've had very good service from them. The doors were $5-6,000. My husband researched them and another company. He got estimates from both and Window World came in under. We had already used them before. He compared prices, the composite and the efficiency when choosing them to install the door. They needed to come back and adjust the front door; they did it in a timely fashion. Their prices were competitive.

They did a great job and the windows look beautiful. There was one window that was not installed correctly and they came back right away and fixed it. They were very prompt and did great work.

They came right on time and spent the entire day doing the work due to difficulties removing the old window. There was a crew of about three. This is one of the better contractors I have seen and their work is excellent.

The representative arrived on time and was very professional and knowledgeable. The reason I did not use Window World is because of color and installation choices. The house is cedar color and has brown windows. The options for the windows did not match my house. There was a brown but the shade did not work. The installation would have involved covering the woodwork around the windows and the color choices in the covering material did not work either. And the color of the covering did not match the color of the windows. I think it would have looked horrid. If white windows would have worked, like they do on most houses, I may have used Window World.

They were all punctual, professional, and performed great work. Mr. Dotson showed up on time to give a brief demonstration of the products and estimate of the cost or replacement. It took approx 3-4 weeks for ordering and arrival of windows.