COMCAST

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Comcast came to my house and told me that they would give us $300 credit if we switched to their company. So I did. Then the company starts calling me and telling me the bill is behind. So I ask what happened to the $300, the first thing they tell me is that the credit doesn't take effect until October or November. So I waited until November and it still didn't occur. So I called them back and they had me in touch with this person and she say well you know, you have to send us a copy of the contract, fax it to us and then I will give you the credit. So I did that and then I called back and they said no credit. And then finally these people that I called again they said that they will refer me, put in my complaint and take care of it. They never do. It never gets taken care of. So finally I said give me somebody who makes the decisions so I can talk to them and so that's where I am at now. There are a few things I like about them though, they bundle cable, telephone and internet packages at a fairly decent price. They respond and send repair men to fix their equipment.

Absolutely no resolution after calling in several times. Their recommendation...take my box into a local office to have it switched. Of course this means taking time off from work to do so. This probably wouldn't bother me as much if it was only one box. On Demand doesn't work on any of my boxes. Go figure!

From the beginning, we had a very negative experience with Comcast. We were moving and wanted to transfer services, but different representatives quoted us different prices. We finally found a cable and internet plan that was a bit beyond our price range but seemed fairly reasonable, so we signed up. The technician came on time and installed both the cable and internet, but said our signal was very weak so he would send out a maintenance person to fix it within one day. We were excited to try the digital cable, but the box seemed very old and the interface was terrible! Comcast uses a very outdated guide and you have to scroll through ads when you scroll through the channels. If you want to watch channels in HD, there's no easy way. Channel 8, for example, might be channel 813 in HD. We were so disappointed and did not feel that the experience was remotely worth the price (approximately $90 for digital preferred cable, HD, and the DVR.) I called to cancel my service, and after being on hold for a very long time, was told that they could not cancel it yet because it had just been installed that day and was still listed as "pending." They said they would call me back in 30 minutes and instead called back 2 hours later and did not leave a message. Later that night, both our cable and internet stopped working. I called and the problem seemed to be resolved, but it stopped working again moments later. I called again, and could not get through. (The system simply told me to try my call again later.) Finally, I got through and was told my service had been intermittent all day, but to give it some time and see if it would resolve itself. About an hour later, the cable stopped working again. I called, and they said they would send a refresh signal to the box and that it would be working again within twenty minutes. It never came back on. I also reiterated that I wanted to cancel effective at the end of the week and they said that the account was still pending but they would make a note. The next morning, the cable still didn't work, and when I called, they said the account had been cancelled (three days before it was supposed to be cancelled.) Comcast is a horrible company. Their customer service was terrible (numerous times the associate said that they "understood my problem" while clearly not understanding it at all. I was also transferred many times, and often told just to basically wait it out.) The digital cable is VERY outdated and not worth the money they charge for it. They also constantly increase the prices, and when you call and complain they sometimes have deals, sometimes not. I'm just fed up with it and am dropping my cable service with them. They clearly do not care about their existing customers and I would never recommend them.

See above. Still no responses or further contact from Comast.

I've been using Comcast for about 8 years. I like the speed and the service that Comcast is offering us. I have never been a fan of their billing strategy, on how they try to force you to buy other services in order to get some more in pricing. I am not a huge fan of their customer support, they definitely do not give the best service. I will continue using them but I won't say that if I had another option that offers similar services for a better price, I would dump Comcast in a heartbeat.

They bought out our small cable company. The staff in the office are excellent but I don't like Comcast in general. It took two weeks to get someone to come out but the cable man was prompt and awesome.

I have had problems. They do give you a time and they stick to it.

Four installation calls later, with wires still strewn across our living room floor, we were told the reason we were not getting the "on demand" service was due to a software issue. By that time we had been promised phone calls that were never returned, we had been thouroghly confused by service associates who couldn't find our account or the correct equipment associated with our account. We had wasted many, many hours on the phone and on internet chats. It is obvious to us this company has many training issues and a lack of integrity at their management level.We finally cancelled the televison service and went with a clean install from Dish network.We still have internet and phone through Comcast. If we get an alternative to their service in our area I pledge to switch to another company.In short, they were a business nightmare.

I was bullied, accused of lying and treated very unfairly because I am a handicapped senior and they thought they could take advantage of me. I signed up for their service for which I did not get. The service I got was inadequate and defaulted. I was charged for services I did not get and overcharged. None of my phone calls were ever returned, and I was disconnected several times when I called for assistance.

We live in the ?country? so I was amazed that I could even get Comcast. In fact, for years my husband told me that the cable ran right up to our house and I kept contacting the wrong company. Then one day, I saw a Comcast truck on our road. When he stopped me and asked for directions, I asked him if I could get Comcast. He followed me home and inspected the pole to make sure their service went that far. The next day I had cable and internet hooked up. We have had some problems with the HD because we are so far down the line, but they came out and fixed it promptly even added a booster to ensure my signal was strong enough. One guy that came out did not do the best job (left the wire hanging exposed and the cattle pulled it down on a Friday night- we had to wait until Wednesday to get it repaired, but were able to patch it ourselves for a temporary fix).

worst ever! Took 4 initial visits to get it "right" then about every 6 weeks after that to unfuck the problems. Staff is clueless. Repair people are hit and miss; sometimes skillful and take initiative, sometimes give whatever excuse rolls of the tongue as to why things don't work.

There are a total F. Very unpleasant experience.