COMCAST

I don't like working with them. when you call them they come if they are supposed to come fix it but their service has not been good here for a while. I called them he other day and they always have a reason why everything is okay. They always have a reason they don't want to come out. I pay 144 a month which is too high. They used to be real good but they went to this high technology stuff. You can be watching a program and it just goes off. They are nice.

It's the only ball game out there as far as cable service. I don't have any problem with them. I don't have anything to compare them against. I think they're expensive but we don't have a choice.

The technician that came out was absolutely amazing. He answered every question. I will get it for $29 for 12 months and then it goes up to $49. It's great and I have no complaints about the service. I thought the price was good. He was perfect.

They services were good.They were affordable.

Their services are good and affordable.

They had to take two trips out, but other than that everything was good.

We had to cancel our planned service since their customer service was horrible. On two separate occasions they were supposed to install cable at our house. The first time they said that they needed to run an underground cable but couldn't do it that day. The second day that was scheduled, no one ever showed up but when I called they said that they had changed the date but failed to notify us.

First of all, they're a MONOPOLY in this city. Verizon's internet speed is too slow (3 mps) and the locals are extraordinarily expensive. Other companies that have phone service here, for some reason, don't have internet service: in fact, they seem to stop just short of this city, so we're stuck. Comcast KNOWS this, so they don't have to work with customers, nor do they have to do anything to keep them. If you don't want cable service, which is TERRIBLE, they won't work with you on internet or phone. I made the mistake of switching back to cable, which I hated when I had it, from satellite, to save money. I regretted it immediately. They claim satellite loses its picture during storms, etc, and cable doesn't: don't believe it! Even when the weather is fine the picture freezes on their cable, which I see every single Sunday during football season when we go next door to watch the game at my neighbors house, something we've been doing for over 20 years! Comcast sends me ads and letters regularly telling me to call because I've been such a 'loyal customer' so I should call about getting a better rate as a sign of appreciation. Right. Every time I do I'm told that the rate I'm paying is the full one and they won't do anything about it because I won't buy into their lousy cable! Some customer appreciation: it simply doesn't exist! I told them to stop calling and coming by to try to get me to get their cable again, which I will never do, and they still didn't get the message because I get phone calls every so often despite the assurance that my number was taken from their marketing list as far as cable goes. I don't mind going out to a satellite dish and shoveling the snow off of it for a better picture, better service, better choice of channels, etc, even in 2 to 3 feet of snow (it has happened). It's worth it. I want a choice in our internet company. We don't have one here, and it's unfair. There's a good reason Comcast has such a low customer service rating, and it's because they don't care about anything but their cable customers, because their internet customers are, for the most part, stuck with them. The internet goes out at odd times of the day, which is a pain. It also has a habit of slowing down from time to time. Again, we're stuck, and calling them always got a pat excuse. You don't have to be customer service oriented if there's no competition.

The provider was very courteous and was able to advise me over the phone as to the proper procedure to use to restore my wireless internet.

First 3 months of 2014 we had many incidents of failing service at our new home in Luray, Virginia. They did credit us for the days of service we had missed after there were many. FINALLY, Comcast was able to stabilize the issues. We have had about 3 months of stable service now. Having a few problems with the speed of our internet service now, but just need to contact them AGAIN. I am certain they will fix it. If the service was not as good as it is across the board, we would have switched to another service company long, long ago. So I guess we are ok with it.

All went fine, problem was fixed

Internet is horrible. Constant issues. Customer serice is horrible. Was lied to repeatedly and hung up on quite often. Rude and not communicable at all. Representatives are located across the world and barely speak English.

Both Comcast and Time-Warner Cable service our county, Tazewell, in Virginia. The people in the Western half have Time Warner; Comcast is in the East. I have Comcast. They have provided High Definition service for only the last two years. Until March of this year we had only 18 High Def channels. That is not a typo. For two years that is all we had and seven of those were premium and sports (golf.) We still do not have On Demand, even though it is featured on the program listing and advertising. Cable or set top boxes are necessary for decoding Digital and High Definition signals. In the last year I have had four boxes replaced because they have ?broken.? When other areas have upgraded their equipment, we get their old equipment including set top boxes. Comcast employees admit that no one checks the boxes, so if one is turned in and it's not working properly it could go out to a new user or to someone who has just turned a broken box in. I have had continual service interruptions due to employee carelessness, employees ?dropping equipment in the office,? or other reasons where we don't know why the cable is out, we just know it is out. I have been double billed for services and equipment. I have gotten my money back and in some cases the twenty dollar Comcast Make Up Payment , but no one has ever just said ?we are sorry.? People may ask, if Comcast Cable is so bad, why do I stay with them. Direct and Dish have similar problems. I stay for the Internet. They have good, fast, reliable internet. No one else has that.

After prolonged rebooting and shuffling phones, eventually worked through problem. Part of problem turned out to be old phones not compatible with new upgrade in Comcast system, partly in old batteries. Changed phones.More basic problem is that Comcast has monopoly, does not respond to requests for discussions regarding changes in channel lineup if does not fit with company philosophy.

I had called on Saturday, and was given an appointment for Sunday. I was very happily surprised that the appointment was so quick. The tech arrived on time and switched out my router and made sure it worked before he left. He was very nice and professional. I was very satified.

OK Service at this level is excellent

It went very well, they tried to repair over the phone first, but that did not work, so I was scheduled an appointment for the following week, but they were actually able to fix the problem overnight and they did not have to come to the house to fix the problem

Have been using them for years since there are not really any other options for high speed internet - FIOS has finally come to the area so will be exploring that option. We pay for one of their fastest internet packages but when we run the speed test it is always much slower than it should be and only one person can be online at a time. We were having issues with connectivity and scheduled an appointment for a technician to come out. Took a day of so we could be here in the 5 hr window they gave us. Not only did the technician not ever show up but they never bothered to call and let us know they weren't going to com - even though we got a confirmation call the day before. After an hour on the phone we finally got someone to tell us that on their end it looked like service was working so they called back the technician. This was not the case - the service was still not working. No apology or credit to make up for our lost time/money completely unprofessional and we are still not getting the speed and reliability we are paying for.

instead of providing basic internet, they charged me $30 more for triple play. When I complained they said they would credit my account for the overcharge but instead charged me again for their "credit". It took 6 long phone calls to get all problems resolved.

Comcast spent a lot of time with me and we were able to drop the price of our monthly service by $15 to $20 a month and keep most of what our current package provided.

I can not watch a full movie on netflix without the cable modem having to be reset. Now I have no channels and they cant do anything about it. After about 45 minutes on -line with them, I will have to bring my box back to the office and exchange it for a new one. I will bring it back to the office, and while I am there I will cancel my service. Cable TV is not worth that much trouble.

Comcast sent 2 service techs out at 2 separate times of the day. The first came to deal with just the new cable install and the second to connect the new cable to the house. The 2 techs did not know about the other being there.

Internet service through Comcast has been spotty and unreliable (multiple outages per day) for the past 2 years. Multiple calls, and a service technician still has not visited the home. They continue to attempt to troubleshoot everything without performing a physical service call.

They are a 24 hours service, if you have to have repairs they get you in within 1 to 2 days, I am very happy with their services.

It has been painful. Today was only the latest time a Comcast customer service representative told me that an issue I am having was under someone else's department and that they couldn't help me. If Comcast didn't have a cable monopoly in my area (Verizon Fios just made public that they are not coming to my area -- which kills me), I would switch to another operator in a heartbeat.