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Vailes Heating & Air

Heating and Air Conditioning, Plumbing, Fireplaces

About us

All of the equipment we use and recommend is of exceptional quality. In an emergency, Vailes Heating & Air is available to ensure that you stay comfortable. Since a major portion of our business comes from referrals, our continued success is a reflection of our commitment to our customers.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Heating & air install.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.744 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
2%
2
7%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 26-44 of 44 reviews

Lu F.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Winter check up.
Rating CategoryRating out of 5
Yes, I recommend this pro

Nicholas M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Everything worked out great!
Description of Work: AC fan died and needed to be replaced. The technician ordered the part and returned later in the week to install the new part.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Cynthia E.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Quickly diagnosed and fixed.
Description of Work: A/C wasn't working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert E.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: "Cost of Service: $12,997.00 |Date of Service: 07/27/2016 |Services preformed: |1. Purchased Mitsubishi ductless split AC system |2. Install 2 MSZ-FH12NA units in 2 rooms |3. Install and connect to external unit |4. Purchase and install additional electric sub panel for new AC |5. Test water for bacteria. | |We recently moved into our 3 story Log Home. The upstairs loft was extremely hot when sun hits the windows. Went to Mitsubishi website and found Vailes. Marty came to review our issue and suggested a ductless split system. It has worked great! All 3 floors are now more comfortable and winter will be more comfortable also. The Vailes Team and contracted electrician we all great to deal with. They were very professional and did a great job. We are very happy and would use Vailes in the future."
Rating CategoryRating out of 5
Yes, I recommend this pro

Thomas M.
04/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Eleanor F.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced thermostat - serviced furnace. Very satisfied with everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Bruce R.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed my air and heating system. Their employee was efficient and professional.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$350

Michael H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

J M.
10/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Replace my central air conditioning system and added additional ducts to improve performance. The new system is so much better and more effecient that our old system. I fugure we saved 35% on our electric bill this summer. I'd recommend Vailes to evryone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Thom J.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
VERY professional
Description of Work: Total replacement of HVAC systems (dual system heat pumps) with Trane products.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

joe & louise S.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
We had three different companies come out, some that we didn’t even hear back from afterwards. Vales did a great job and the quality of the work was excellent. When I first went over there was no pressure to purchase. When we decided to use them, they arrived on time, and came out several times to check out the project before completing the job. The cleanup was great, the price was right, and we are very happy with their services. The workers they sent out were very polite and the quality of work and what they were doing really amazed me. They knew what they were doing and did a fine job. I would highly recommend them.
Description of Work: We had a whole new heating and air conditioning system put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,200

Mik D.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
From themoment my wife and I stepped into the store we were treated with courtesy, respect, and kindness. After speaking with the sales staff we had no problem proceeding with the purchase, even though we we're told they only sold Trane systems, which is about the most expensive system on the market. Robert, the owner, was very easy to talk to and listened to all our concerns. He came to our house to take measurements, re-assuring us Trane was one of the best systems we could buy, if not the best. Our heat pump had been out for almost three weeks and we had a dozen family members visiting us in about 10 days! They were able to install the unit a few days before company arrived, in about 7 hours. Every detail was looked after and taken care of. They put thick blankets down everywhere and cleaned up after. The men were pleasant to talk to and did a precise, thorough job. And our heat pump is fantastic. Anyone in the Valley looking for a heat pump, if choosing Vailes, will get a top of the line product with top of the line service. We are extremely satisfied!
Description of Work: Heat pump and furnace installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

jenifer C.
07/2011
5.0
fireplaces, heating & air conditioning/hvac, plumbing
  + 1 more
After a horrible experience with another hvac company in town, I knew it was worth it to call Vailes. On one occasion, the furnace died-- my husband was at work and I was alone with my 3 year old daughter. I was nervous about having someone come out, but we didn't have any heat. When the Vailes serviceman came, he told me his name, I showed him to the furnace and hovered over him, demanding he explain everything that he was doing. He had the furnace up and running in a matter of minutes. Everything, starting with the phone call to the service and even the billing was very professional. Although Vailes is probably not the cheapest in town, you definitely get what you pay for-- honesty and the job done right. Vailes has repaired my furnace, my gas fireplace, and replaced my garbage disposal. Every single time, they have been reliable, efficient, and professional. I especially appreciate that I can rely on one company to do just about anything!
Description of Work: Vailes has repaired our furnace on two occasions-- one the furnace died on one the coldest days in the winter and then of course our a/c wouldn't work on one the hottest days in the summer. They have also replaced our garbage disposal and fixed our gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Karey M.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Price was more than we originally wanted to spend; but quality is worth it. Service was outstanding; prompt; kind; courteous; professional. Workmen were hard working and polite. I can't say enough about these guys. I'll go back to them for other home improvement/repair needs. Originally they thought the job would take up to 4 days since they would have to work around the inspector's schedule. They completed the work in 1 full day + 2 hours the next. My house was cleaner when they left than when they arrived :-)
Description of Work: Replaced aged heat pump and condenser unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

David B.
05/2011
4.0
heating & air conditioning/hvac
  + -1 more
Customer service led me to believe the price for a years service included service calls. After sign up I find in the details that it only waives the extra cost of call call-outs. With the highter cost for the service the company is very much in line with competition. The technician was courteous prompt and professional.
Description of Work: Serviced oil furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

John M.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
Vailes service personnel arrived when they promised and were totally informed about what they were to do. They did an outstanding job and even though they had to cut into the plaster ceiling to add the A/C vent there was absolutely no mess, dust or dirt to be found when the job was finished. These folks did a great job and the service technicians were efficient, thorough and friendly.
Description of Work: Vailes added an air conditioning duct vent into our kitchen from our existing air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Candace W.
03/2011
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service
Description of Work: They have handled service on our A/C units, plumbing etc with excellent work and promptness

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

jan L.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
Very happy with price ( which I had had estimated by another company for more) Happy with promptness of service and response to small problems since Boiler replacement also went well and works perfectly
Description of Work: Had inwall AC/Heatpump units installed on two floors with condenser unit outside. Later had old boiler unit replaced which is the primary heating system of this 25 year old home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

JOSEPH C.
04/2010
5.0
heating & air conditioning/hvac
  + -1 more
I called them and got an immediate response. They came out to our house and it wasn’t what I thought it would be. It didn’t cost me that much. I went ahead and signed up for their service program. I asked them if I would get everything at one time. They said they would come out twice a year to check my heat pump. They said that they would come out before winter time to check my equipment to make sure that it doesn’t create any problems like in this year. I guess I spent couple of hundred dollars when I signed up for the other products. The price that I paid was quite reasonable since the component was small. They had to order for the component. The technician came back when he had the component and it didn’t even take 30 minutes. They were very professional and polite. I would highly recommend them because they will get somebody to get the job done. You don’t have to wait. The technician put the part back just like the way he removed it. There wasn’t any mess and everything was good. I didn’t have any problems with them and I appreciated them. They were great.
Description of Work: I used the services of Vailes Brothers in the beginning of the year to put a new component on my heating system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

2247 Jefferson Hwy, Fishersville, VA 22939

www.vailes.com/heatingairhome.php

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Fireplaces

FAQ

Vailes Heating & Air is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Vailes Heating & Air accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Vailes Heating & Air offers free project estimates.
No, Vailes Heating & Air does not offer eco-friendly accreditations.
No, Vailes Heating & Air does not offer a senior discount.
Yes, Vailes Heating & Air offers emergency services.
No, Vailes Heating & Air does not offer warranties.
Vailes Heating & Air offers the following services: Heating & air install.

Contact information

2247 Jefferson Hwy, Fishersville, VA 22939

www.vailes.com/heatingairhome.php

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed