Vailes Heating & Air

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Everything worked out great!

Quickly diagnosed and fixed.

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VERY professional

We had three different companies come out, some that we didn’t even hear back from afterwards. Vales did a great job and the quality of the work was excellent. When I first went over there was no pressure to purchase. When we decided to use them, they arrived on time, and came out several times to check out the project before completing the job. The cleanup was great, the price was right, and we are very happy with their services. The workers they sent out were very polite and the quality of work and what they were doing really amazed me. They knew what they were doing and did a fine job. I would highly recommend them.

From themoment my wife and I stepped into the store we were treated with courtesy, respect, and kindness. After speaking with the sales staff we had no problem proceeding with the purchase, even though we we're told they only sold Trane systems, which is about the most expensive system on the market. Robert, the owner, was very easy to talk to and listened to all our concerns. He came to our house to take measurements, re-assuring us Trane was one of the best systems we could buy, if not the best. Our heat pump had been out for almost three weeks and we had a dozen family members visiting us in about 10 days! They were able to install the unit a few days before company arrived, in about 7 hours. Every detail was looked after and taken care of. They put thick blankets down everywhere and cleaned up after. The men were pleasant to talk to and did a precise, thorough job. And our heat pump is fantastic. Anyone in the Valley looking for a heat pump, if choosing Vailes, will get a top of the line product with top of the line service. We are extremely satisfied!

After a horrible experience with another hvac company in town, I knew it was worth it to call Vailes. On one occasion, the furnace died-- my husband was at work and I was alone with my 3 year old daughter. I was nervous about having someone come out, but we didn't have any heat. When the Vailes serviceman came, he told me his name, I showed him to the furnace and hovered over him, demanding he explain everything that he was doing. He had the furnace up and running in a matter of minutes. Everything, starting with the phone call to the service and even the billing was very professional. Although Vailes is probably not the cheapest in town, you definitely get what you pay for-- honesty and the job done right. Vailes has repaired my furnace, my gas fireplace, and replaced my garbage disposal. Every single time, they have been reliable, efficient, and professional. I especially appreciate that I can rely on one company to do just about anything!

Price was more than we originally wanted to spend; but quality is worth it. Service was outstanding; prompt; kind; courteous; professional. Workmen were hard working and polite. I can't say enough about these guys. I'll go back to them for other home improvement/repair needs. Originally they thought the job would take up to 4 days since they would have to work around the inspector's schedule. They completed the work in 1 full day + 2 hours the next. My house was cleaner when they left than when they arrived :-)

Customer service led me to believe the price for a years service included service calls. After sign up I find in the details that it only waives the extra cost of call call-outs. With the highter cost for the service the company is very much in line with competition. The technician was courteous prompt and professional.

Vailes service personnel arrived when they promised and were totally informed about what they were to do. They did an outstanding job and even though they had to cut into the plaster ceiling to add the A/C vent there was absolutely no mess, dust or dirt to be found when the job was finished. These folks did a great job and the service technicians were efficient, thorough and friendly.

Excellent service

Very happy with price ( which I had had estimated by another company for more) Happy with promptness of service and response to small problems since Boiler replacement also went well and works perfectly

I called them and got an immediate response. They came out to our house and it wasn’t what I thought it would be. It didn’t cost me that much. I went ahead and signed up for their service program. I asked them if I would get everything at one time. They said they would come out twice a year to check my heat pump. They said that they would come out before winter time to check my equipment to make sure that it doesn’t create any problems like in this year. I guess I spent couple of hundred dollars when I signed up for the other products. The price that I paid was quite reasonable since the component was small. They had to order for the component. The technician came back when he had the component and it didn’t even take 30 minutes. They were very professional and polite. I would highly recommend them because they will get somebody to get the job done. You don’t have to wait. The technician put the part back just like the way he removed it. There wasn’t any mess and everything was good. I didn’t have any problems with them and I appreciated them. They were great.