Response from Lopez Tree Service
Dear [member name removed], It was a pleasure getting to serve you. As you know, we are a small, family-owned business consisting mainly of Alvaro Lopez and his brothers. Over the years, we have concentrated on building our reputation based upon word-of-mouth and customer satisfaction. Although we appreciate your "B" rating, we wish that we could have earned an "A" on your work. Please let us know how we could have better served you. We would like the opportunity to earn your confidence. Any time you need help with an outdoor project, give us a call, and we will come to your home to see exactly what you want and offer you a free and estimate. We have 3 divisions: 1) tree work, e.g., cutting, trimming, shaping, and stump grinding; 2) landscaping, e.g., mulching, edging, planting; and 3) hardscaping, e.g., retaining walls, walkways, pavers, patios, fire pits, French drains, etc. Sometimes it is difficult to compete with "the big boys," but we enjoy getting to know our customers (like you) and making their property beautiful. Thank you again for choosing Lopez! Wishing you a great summer, Katie