Real Property Management PROS

Manager Oscar Alvarez was really professional and pretty quick to find a technician to fix my heat. I submitted the request on Monday and my heat was fixed on Tuesday. Thank you Oscar Alvarez.

Arnold always provides prompt, comprehensive responses. He ensures repairs are completed quickly and keeps us informed throughout the process. I am very confident that things will be done right when he is involved.

Arnold was very responsive from the minute I submitted my work order. I forgot to follow up with him and let him know that the job had been completed and he sent me a message to confirm the tech fixed the issue. I really appreciated the great customer service. Keep it up the great work Arnold!!

I accidentally paid my rent twice, which caused my account to have a zero balance. Lydia Andre and Carrie from Accounting were extremely friendly and responsive. I had my money back the next morning.

Alicia is outstanding. She is incredibly responsive, thorough and professional

Leesa and her team are top notch professionals! I am out of state, and they were able to prepare my townhome for rental (which needed quite a bit of work), and find quality tenants in less than 45 days. I highly recommend Leesa Woodbery if you are looking for a property manager!

I highly recommend Lydia Andre. Thanks to her dedicated work and coordination, I will not have to pay two months' rent after I move out, even before the end of our contract period. It really helps. Thank you very much. She is a very hard-working lady.

Arnold was super helpful in resolving an HVAC issue at our rental. He was fast to respond to our requests and always available when we had questions. He also reached out to follow up with us and make sure we felt satisfied with how the problem was solved. Thanks Arnold!

Everything was done and completed, beyond my expectations.

Ocsar provided excellent service in coordinating the timely repair of my rental property. He lead every aspect to a very satisfactory conclusion. Thank you Oscar!!

Perfect. We had to replace a washing machine and Oscar Alvarez took care of our request. In just few days he got the order in, then approved by owner and had it installed. Thank you so much, we appreciate also the good communication you maintained with us at all times. Daniela

Great job! Professional and efficient.

Oscar thanks for the pictures showing that you addressed the maintenance issue. Pictures are so helpful to understand the situation and the progress moving forward.

Oscar is always very responsive and quickly got a technician out to solve our problem. Thanks again for the great service!

Daniel with Real Property Management Pros did an outstanding job of coordinating with the Building Management, the owner of the unit above mine, and my current tenant. at every turn he kept us informed about what was going on regarding the repairs to the bathroom.

I want to thanks to Lina Gomez and Roxana Ponce they are both diligent and have supported me throughout the entire moving process. Also, they always have been helping me with everything related to the lease agreement. Excellent service! 100% recommended!

Fast and friendly service- thank you Arnold!

Very responsive and scheduled vendors or service asap.

I have been working with Arnold Romero for a few months now on some maintenance issues at my new condo. Arnold is always friendly, professional, and extremely responsive. I never have to worry when I have a problem. Arnold also ensures my issues are resolved quickly and in a timely manner. This is a breath of fresh air considering my nightmare with Long and Foster. I sincerely appreciate everything Arnold has done and continues to do for me.

Quick and excellent customer service. Very much appreciated!

Jocelyn Contreras with Real Property Management PROS was very helpful when I was searching for a rental in DC for my daughter. She make the process very smooth and answered all of my MANY questions with a smile!

Things went well for the most part. I worked with Rosa and she was responsive and helpful. There was a technical issue with payment that was straightened out, but it took a week and a half. That felt too long for the issue to not be resolved and not have an alternative options.

Oscar Alvarez from Real Property Management Pros was the most amazing and professional human I have ever interacted with during what would usually be a stressful situation. Mr. Alvarez reached out to let me know that my tenant was experiencing a leak in my unit. He calmly communicated the matter. Never asked for any action on my part but just kept in touch to tell me he would reach out to my HOA and helped get information for both myself and my tenant. This was so helpful because I live overseas and my hands were tied. He helped me and my tenant out and just kept the situation calm. He walked me through the work that would be done in my unit and kept me in the loop as new flooring and painting was done. Equally, he did his best to help my tenant. I want to shout from the mountain tops how great my experience was with Mr. Alvarez and Property Management Pros. They really are the best. I have already recommended them to others. All of their employees seem to be just lovely and so helpful. I can't really say enough good things about this company.

The tenants were found to be responsible as the garbage disposal was unduly taxed by improper use.

Great service and pleased with the results