Real Property Management PROS

I am very impressed with the team at Real Property Management Pros, especially Oscar Alvarez and Alicia Curley. They have demonstrated exceptional customer service to me and the person who is renting my apartment. Mr Alvarez was always prompt and responsive to any maintenance issues pertaining to the apartment. I live 1500 miles away, and it is a blessing knowing he is there to attend to any issues that may occur. I am particularly grateful for his perseverance in making sure the HOA took care of damage to the ceiling due to roof damage. He kept me apprised of everything he was doing to address the damage. And, Ms Curley, the leasing manager was always quick to answer any questions I had and managed to negotiate beautifully an extended lease with my current tenant.

Karen and Adrianne were great! I had a lot of questions and I’m sure some of them were really dumb, but they never made me feel as if they were. I look forward to moving into the townhome.

They were everything I needed. Chuck and Rosa were not just effective at what they did but made they also made the process very easy. They were ever ready to answer any questions I had and were very prompt at their response to my needs. I'll definitely recommend them for all your real estate needs.

Arnold to the rescue again! Thank you Arnold!

It has been a pleasure working with Rosa Mojica of Real Property Management PROS. She was always available and answered my questions. If she did not know the answer she would find someone who did. I appreciate the customer service and care that was provided to me.

The plumber's work and other repairs were carried out correctly.

We love this company. They are a perfect example of how this business should be run: friendly, professional, transparent, and responsive. They have been so on top of finding us a tenant for our townhouse in Alexandria, VA. They make our lives so much easier, and Leesa Woodbury is an absolute treasure to work with. I would recommend her over and over again to anyone looking for help renting property!!!! Look no further if you’ve stumbled onto this review - you’ve found the right people for the job!

Arnold worked diligently with my condo association to ensure maintenance requests were fulfilled.

Arnold was very helpful with resolving an issue with our house. We really appreciate his services and time working with us on our rental inquiry.

When my wife and I decided to return to NoVa, our first call was to Chad. He provided outstanding service when we departed the area a few years ago, and once again, his service was outstanding. He quickly responded to our inquiry, provided us with numerous homes to view, and accompanied us along the way. He personal observations and insights were invaluable along the way, along with his genuine friendship made our house hunting less stressful. I’d recommend Chad and Real Property Management Pros without hesitation. They helped my wife and I find a new house that we can call home.

Arnold Romero from Real Property Management Pros is the absolute best. He takes incredible care of our property. Arnold keeps my husband and I updated via phone calls and emails every step of the way on everything that is going on with our property. He is the definition of excellent customer service and we appreciate him so much. Arnold keeps us stress free.

Please read their YELP reviews as well because Angie does not accurately depict how truly awful this company is. The contents of the lease are filled with hidden fees and ridiculous tenant expectations. The lease requires the tenant to use their "vendor." After paying the high rates to "Genesis Cleaning Service" the apartment was not cleaned well. The cleaners came AFTER our move out inspection had taken place and we had handed our keys over. RPM then charged $200 for typical wear & tear, such as paint coming off (which was done by the cleaner by forceful removal of the curtain rod). RPM then DELETED THE MOVE OUT INSPECTION photos from the app & took additional pictures AFTER the cleaners came. Amy J Wilson is the person we have had major issues with. she is extremely unprofessional. She sent every call to voicemail and never returned emails or calls from us. She is combative and controlling. This company is poorly managed and money vultures.

Working with Jocelyn Contreras was a dream. She was prompt, courteous and knowledgeable.

Overall good service. However, prompt communication could improve. We were on a time sensitive situation with the rental property and a few delays prevented a smooth transition.

Arnold helped make the fridge repair process an excellent experience.

I really appreciate Alma taking care of this issue and sending me pictures of the repair.

I have been working with Arnold for 2 years and he has been consistently nice and prompt to resolve my issues.

I've used RPM Pros for over 10 years and they are fantastic. Arnold, the Maintenance Coordinator is amazingly responsive and generally a warm personality. He's even gone the extra distance of helping coordinate with my property's neighbors to get work done. Highly recommend!

The whole process was super smooth. Thank you all, especially Jocelyn, for the superb job and excellent customer service!

Daniel has been a great communicator with all the photos and docs describing the incident in detail with a quick turnaround fixing the issues. Daniel did outstanding work overall.

Oscar is amazing. He is super responsive and all my tenants needs are taken care of immediately. Cannot recommend this company based on his service enought

Arnold and his maintenance team are ALWAYS second to non. My bath tub drain needed fixing...within not even 24 hrs fixed. I can't thank you all enough for always being so courteous, prompt, and efficient in any issue I need resolved for the house. Thank you Arnold!

I would like to thank two employees for their exceptional work. Daniel Mora assisted me when the HOA sent me a letter to fix the outlines of the tree in front of the house, he demonstrated good communication between the tenant and me and was also available to communicate with the HOA if necessary. Edwin Oliva helped me during an air conditioner breakdown, she communicated directly with my contractor and the tenant, and perfectly coordinated the appointment which made it easier for both parties. Francis Eboumbou

Everything was awesome, toilets got fixed and are working great, thank you

Edwin went the extra mile on this request. I was always impressed by him In the past but having the AC guys come over the same day was a whole new level of service. He works with the need to help you whether or not it is labor day(off day) didn't sway him to give me the best service. He had my AC up and running before I could say chia-pet 😊