Get matched with top appliance repair pros in Faber, VA

"He was very professional and respectful. I will hire him again in the future"

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"I ordered a part and ended up not using it as that was not the problem with the washer. They have a return policy, which I followed, only to be told I could not have a refund because the part appeared to have been attempted to be installed. This is not the case. In fact, the part was never removed from the box. They either sent me a used part or use this excuse to keep the consumer's money. Either way, it's a scam, they now have my $100 and the part."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"When I needed my Maytag washing machine repaired, I really thought a locally owned appliance center would be the way to go. I do like to support local businesses instead of big box stores. I was so very wrong. I was understanding about the long wait time to get a serviceman out. We are in a pandemic after all and people are repairing, not buying new. The wait for the parts to be ordered wasn't bad. BUT....the repairman's diagnosis must have been wrong. After installing the new parts, the machine had the exact same problem as before--spinning slowly and leaving my clothes sopping wet. NO improvement whatsoever. For that, they expected me to pay the full bill. I wouldn't have minded if they'd fixed the machine, but they didn't. I tried to think of what might be a fair solution. After all, they did order parts. The technician had told me that in all his 21 years of repairing machines, he'd never seen those parts go bad before. So I knew they would be out the cost of the parts and not able to use them on anyone else's machine. I called the office and offered to pay for the cost of the parts, but not the cost of the repair since I still had a non-functioning machine. Not only did they not offer to try other solutions to fix it, but I felt like they were trying to steer me towards buying a new machine from them. And then came the final insult. When I offered what I thought was a fair solution, they accused me of LYING to them, insinuating that they had fixed my machine and I just didn't want to pay the bill. I am an honest person and have rarely been so insulted in my life. Kelly said if I wasn't going to pay the entire bill, they wanted their parts back to use on other peoples' machines (see above about the repairman saying that was the first time he'd ever replaced those particular parts in 21 years of servicing machines--no, they did not need those parts for another machine. Unlikely they ever will). Fortunately, I still had the old parts, which had nothing wrong with them. In the end, they chose to send the repairman out again ($120 service call) to take back their parts ($40) because they thought I was lying to them. The fact that I was willing to let them take back their parts should have been a clue to them that I wasn't lying. Oh, and they insisted I pay the $70 diagnostic fee. I paid it rather than keep hassling with them, but I will never deal with them again. So here I sit, three months later (I took a few weeks to calm down so as to write as fair a review as possible), out $70 and still with a broken machine. Overall, I think this is the worst experience I have ever had dealing with a company to get something repaired. From the misdiagnosis, to accusing me of lying to them, to insisting on taking back their parts even though those parts are useless to them and it cost them more to take the parts back than what they cost (I guess they had to take the parts back just to prove to themselves that I wasn't lying to them), this whole experience has left me with an ugly feeling. I do hope I haven't gotten the repairman in trouble with this review. He was doing his best. My problem is primarily with the office personnel and with being accused of lying."

"Darren never showed up, never called, we left messages which he has not responded to."