American Residential Warranty

I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company.

was great experience. on time and saved me lot of money. Company they used was great.

reairs man came out . i was told unit could not be repair. this was on 7/08/20. have not heard from , american home warranty. my #11798694.i have been with them since 10/21/2013.

It hasn't & I'm still dealing with them. We have a mold problem in the crawlspace under the house, that doesn't have anything to do with them but while myself and the mold inspector was down there found a leaking toilet. ARW said I had to pay plumber $390 up front and they would send me a check for $225. Since I live from paycheck to paycheck I told the plumber to leave, this was on July 14th, said they would send the check anyway which I haven't received. Also our Hot Water Heater stopped working before July 14th, I pushed the rest button and for now we do have Hot Water, same plumber said it could go anytime. Problem is the upper & low thermostat needs to be replaced. As of this writing they are still reviewing it and I was told they will probably send me a check for $175 which I haven't received. Our dishwasher started leaking at the same time and they said they are sending me a check for $215 which I haven't received. The agreement says that there is a $500 limit on each appliance or repair which I agreed to. They are using the excuse that since these appliances and systems are over 15 years old it is not cost effective to repair them. I pointed out that there is nothing in the agreement that says anything about the age of the appliances. Might as well have been speaking to a wall. Bottom line I can fix the toilet myself for less then a $10 part I bought and I have to get it fixed before the mold remediation can start. The money between the 3 checks I'm supposed to received will pay for a new dishwasher but what's left over will be no where near enough to repair much less replace the hot water heater..we are just lucky it's working for now and have no working dishwasher. On top of all this for each service call I had to pay $55 3 times on a charge card for a total of $165 and we still have nothing. If I had the money to pay a lawyer I'd look into suing them for breach of contract but on the other hand if I had money for a lawyer I wouldn't need a home warranty as I could afford to pay for these things to be fixed or replaced as they break and they know people that get these home warranty's do so because they don't have money to just pay to fix/replace something when it breaks. I pay these people $55 a month and have been for over 2 years and it is supposed to cover with a $500 limit everything except the washer/dryer and the Air Conditioning/Heating system. Customer service is lousy..don't do business with these people as if you need them you will most likely regret it. I certainly do and will be cancelling with them shortly and looking for another Home Warranty Company.

They would not fix it there they said the gas line to the furnace was NOT part of the furnace. Go figure. So I had Dr Fix IT come in and replace the gas line.

It was good.

I have four properties and have had American Residential Warranty for years for peace of mind. However, this past year, there were three times I really needed them and things went south quickly. Most recently, my water heater broke and needed to be replaced. ARW advertises that if they can't fix it, they will replace it. That does not happen. I asked them about that multiple times and they only said they would send a payout because of limited liability to repair units. We went back and forth and ARW sent a plumber eventually - but we are going on three weeks now without a water heater. The payout was about 1/3 of what it actually is costing me to fix the system. The plumber estimated $3800 - so the warranty company said that they were sending me a payout check and wished me luck. At my home in Norfolk, I did not have my account number handy when my A/C was having zoning issues. So they told me the account had been cancelled. That was impossible because they had just taken payment. I had to get a company out to fix the A/C for $7000 - but when I got back home and spoke to ARW, they said they did not have the opportunity to have their company take a look, so I could not get reimbursed at all. For my home in RI, the furnace went out last year, but I did not have the account number handy when I took the trip. We called ARW and they said our account expired - I told them they just took payment and it was the same story - they refused to help and when I got back to Virginia and found my account number, the $9000 job had been done by a company I hired, so they refused to assist again. I think if I had just put $400 away each month instead of paying ARW, I could have paid these out of that escrow account. Beware of this company!

Terrible, the tech was paid 55 to show up. He attempted repair and charged us another 125. They determined not repairable and that it would be replaced. So they let us know they only cover the first 500 of the devices value. They then offered us a check for Max value minus the techs "repair" attempt.

several things they are expensive and pay out very little

They are okay but don't seem real organized. I have no particular complaint other than I wanted to know who they sent out on my first call and they did not know.

The experience went well.

The only repair that got done without a fight was the dishwasher repair. The heating repair for a thermostat control relay switch in a zone valve was rejected. Central AC coil, not covered. AC coolant not covered. The AC repair company they sent me, I learn later, ripped me off on the price. You're much better off hiring your own repair services.

Perfect! Such a great job!

I will find out in a month

My major issue with them is first, punctuality, they don't keep any kind of appointments on time and they don't give you any so they don't come right away. They lie on their advertisement -- people call and they come right that same day -- that's a negative, that's not true. They cash out on every claim that I called them, they cash out, meaning they didn't pay for the work done. We had air conditioning problem over the summer they had us extend the air for 90 degree plus temperature for three weeks and then at the third week they told us that they couldn't pay for it, so I wouldn't recommend them to nobody.

This company is a SHAM , stay far away. Being in Texas the weather is horrendously hot. So I recently had an issue with my AC Unit not cooling below 85 degrees inside the home. I have an elderly parent staying with me so I needed the air fixed immediately. I called the emergency line three days straight left message after message. I finally get someone after the third day of attempts , but this individual can’t tell me about any contractors in my area because that takes 48hrs to search and see has a four page booklet that I cannot have access too. Mind you these contractor would be someone that I still would have to call to schedule an appointment with, wasting even more time in the hot home. So I assume that almost a week of no air while temperatures are averaging 100 degrees is fine work for this company. As the only and responsible resort I took it upon myself to look for a same day technician in my area to come over and see if there was anything that could be done in such short notice. The technician noted that Freon was low and that coil and TXV will need servicing. I advised the tech what could be done now since my elderly parent is here and the heat is sweltering. Freon filling was the cheaper of the repairs, (8lbs low) and me figuring I have warranty, I'll just call and have them reimburse me for the Freon and pay my deductible for the coils and TXV repair. O NO that is not the case. The customer service from the phone rep to the manager is void of compassion, personality and humanity. Each rep that I spoke with during my 3 hour hold yesterday had different answers, each had no compassion for the plight of no air conditioning for a valued customer and I finally got a manager via chat (on hour 2.5), He stated no need to talk to me, that my claims was denied for reimbursement because my platinum Premier warranty doesn't cover Freon, Coils or TXV. But if you service an air conditioning unit do you not replace or replenish Freon? If you are thinking about this company don’t. Spend that 500 on lottery you'll have better luck.

They do not replace for like kind. They put the cheapest brand name in regardless of the brand or model number being replaced. This was not explained to me at the time of purchase. When I called and inquired they just said Sorry there is nothing we can do. They charge you 49.99 per month plus a service fee of 55.00 at the time of service. This was not told to me at the time of purchase. Although I had a disagreement with the Company most Home warranty Companies don't even cover the garbage disposal. So all in all I guess this company isn't as bad as I thought. My cost is in line with the other Companies. The biggest issue for these home warranty Companies is hiring a quality Company to do the work to be Contracted.

I saw American Residential Warranty advertised on TV for about the 10th time. I never paid any attention to it before because we had one. I started thinking about it and I looked and I thought I had put that information in my cell phone and I had. They were still advertising and they had a special on top of their normal. Oh my goodness it was such a good deal. It was so much cheaper than anybody else. You are not under a contract for a full year, you can cancel it at anytime. You can use your existing people, like if you have a plumber that you love, you can use him. It was just almost too good to be true. I kept asking her questions. Another good thing was that they cover stuff like garage door openers, which most of them don't. They cover ice makers and refridgerators which most of them don't. I was just bowled over. We haven't used them yet, we just signed up with them. By purchasing a full year we got 2 free months. And we have that option for the rest of our lives, to have it at the price we purchased originally and if we pay yearly we get the 2 free months from now on. That is almost unbelievable. I will let you know if I have any problems with them but right now I am very happy with them. If we cancel we get the prorated amount back. There was nothing that scared us about going ahead an using them. Just dealing with them on the phone, the woman was very knowledgeable, she answered all of my questions. I talked to her off and on for about 4 days. I would say, well, my husband wanted me to ask about this and my husband wanted me to ask about that. She knew, she didn't have to go ask somebody. They seemed to have their act together.

I called American Residential Warranty which sent the provider out to check the A/C problem, once the provider reported back that the coils needed to be replaced of course they determined that none of this was covered under my plan, which I pay additional for A/C service. It seems everytime I have needed service thru this company they find a way not to cover any portion of the cost due, I had the same thing happen with the washing machine and plumbing not a home warranty company you want to choose.

Reitering my comments above. As you go from the Angies List web site link to American Residential Warranty's (ARW's) Home Page everything appears O.K. .. You have a choice of basically, 4 Plans reflecting coverages and prices on a Schedule. However, after you have committed to using ARW's services and paid then, you receive a lengthy "Thank you" email from the Company whereupon at that time they disclose there is a $55 per call/visit Service Fee. This Service Fee charge dramatically changes the "competitiveness" of ARW v. other national companies. It certainly left a "strange and bitter taste in my mouth" learning there was a $55 Service Fee per call/visit.only after "signing on" with their Warranty Service.

Called ARW for repair under warranty. After taking all my information they stated the repair would not be covered since I did not purchase the highest level of coverage offered when I originally purchased the warranty. I only purchased the second highest level.

They have improved upon their customer service and responsiveness since I have been with them.

They are an outstanding warranty company to have, they cover all of your appliances, plumbing, and electrical. The monthly price is very reasonable.

The plumber determined that the problem was in the outside clean out and never put anything into the pipes in the basement. He determined this by dropping pebbles into the outside clean out. ARW gave me a price of $55 to have someone come out. They told me that if the repair was not covered for some reason, for example, they start pulling out roots (roots not covered) while cleaning the pipes out, that they would stop and give me an estimate to complete the work. I was never informed that if I declined the work, that it would cost more than $55, but ARW told me that it was in the paperwork/terms of service that they had sent to me. In short, I was quoted a price of $55, no snake was ever put into any pipe, and I was charged $119 because they determined the repair was not covered. When I talked to ARW, I explained that I had no way of knowing if the the back up was inside or outside of the house. Since the contractor determined that the back up was not INSIDE the house, they determined that it was not covered. In fact, this was the reason I purchased the warranty - so I could have the peace of mind knowing that my pipes and appliances were covered, and only having to pay a small fee for repairs. I paid $578.76 for the warranty on 9-11-2010. When I found out that ARW charged me $119 for doing absolutely nothing, I thought about canceling the warranty, and getting a pro-rated refund, until I read that ARW can charge a $99 cancelation fee if the warranty is canceled within the first year. I inquired about canceling the remainder of my warranty. I was told that I needed to put my request in writing, but no mention was ever made by ARW of the possible "$99 termination fee" over the phone. I would just like everyone who is considering a home warranty to be sure you read over ALL of the paperwork, because the warranty company does not disclose certain information over the phone since it is in the paperwork. The city told me that I had to have someone determine that the back up was not inside the house before they would send someone out. Since I had paid for the warranty that also covers sewer line back ups, ($578.76), I decided to use it, and have someone come out. The back up was on my property, but was not inside the house. I ended up paying the remaining $64 to the plumber for doing nothing. I then called the city, and they had someone there within a couple of hours to snake the outside clean out on my property free of charge. I had used ARW a couple of weeks before this incident for the central air. They sent someone out from Sears, and I received excellent service. The Sears HVAC tech charged the system and cleaned out the outside unit with a hose. The total cost for this service was $55.

They have been great and anything that they couldn't cover they would reimburse you for the repairs. Also if they can't fix it they replace it.