Colonial Plumbing & Heating Co., Inc.

Estimator was 2 hours late. Looked over project and said would get back to me in a couple of days with an estimate. 5 days later I called the office and was told that someone would call me the next day. Here it is going on a week later. I had told the estimator that if they could not install the tankless that was not a problem just let me know so we could go with a plan B. Going with a different company for plan B.

I have been working with Colonial Plumbing and heating for over a year; both personal and professional capacity. I have dealt with many difference administrative and technical staff. Each person has always been helpful, courteous and professional. They arrive on time, if not earlier, and provide accurate written estimates. The technicians are knowledgeable, friendly, and extremely professional. I really appreciate this company and all of their staff. It doesn't matter if its a small job like lighting a gas fire place or a large job-installing gas lines or repairing units, they are always professional, courteous and within the estimate.

It went great. They were on tme and got everything done without issue. I will use them from now on. Great people and great service

The serviceman Joe was polite, respectful, knowledgeable, and personable. I appreciated how he explained what he was doing along with his findings as he went along. Because of him, I purchased a service agreement and now look forward to a long and mutually beneficial working relationship with Colonial Plumbing and Heating! EVERYTHING is expensive nowadays, but I do feel that I got my money's worth! It was a very positive experience.

They were prompt and courteous. They actually saved us $100 by finding a cheaper way to repair the problem then originally intended. We talked through each decision and they were very patient and respectful with our questions.

Tony was prompt and fixed my frozen/leaking outdoor spigot the day that Richmond received the January snow. The price was highly reasonable and he fixed the problem within an hour. He was kind and professional. And was even willing to look at my toilet quickly when the main job was completed. If I have any plumbing problems in the future I would certainly call Colonial Plumbing and Heating again.

Very well! Jacob was very prompt, efficient and professional. He had done some work several months before that, replacing bath tub faucet and had given me an estimate on the other work I needed done. Everything that has been worked on works very well! The estimate of time/cost was spot on! Would definitely recommend their services.

Very professional and great quality job.

Very well. Done in lest then 1 hr fast.

Excellent. All that was wrong was the thermostat needed new batteries.137,,,,,.94

The repair solved the original pipe misalignment that resulted in repeated leakage damage. They were the only one of four contractors how did the job right.

Went great! I have relied almost exclusively on Colonial Plumbing and Heating for many years. As expected, Colonial Plumbing and Heating Tech, Joe Orlando was prompt and courteous. He explained what he was doing, why he was doing it and answered all my questions. There aren't too many companies of this type that I trust. I trust Colonial!! Thank you.

Service technician was professional and fully explained what he did and reviewed with me all of the units output measurements.

Actually, when I had the house inspection it failed. What happened was apparently the supervisor didn’t come out to review the installation. I had all kinds of leaking going on. They had removed the vapor barrier from underneath the air handler and that was the first time I had mold and mildew growing. They’ve been servicing me a while, but for years we’ve had some issues where I’ve had to call them back. They did repair and there was no cost to everything after I showed them what the inspector had indicated. I thought the price was good. I thought it was competitive. They need to follow up. They should have installed that right in the first place. I would use them again, but they need to be followed up.

replaced a Capacitor (usually don't cost no more than $20) Charged around $130 for it and the rest was for labor maybe 45 minutes because was on a Saturday. AC unit worked fine for an hour and stop working. Called them again and wanted to charge almos $700 more to change the AC compressor. I contacted someone else and Payed $250 for everything including the Capacitor they installed.

They did a good job and would use them again.

Excellent they are very good and on time. I thought their rates were a bit little high, but given the nature of my emergency need on a Sunday for when one of my water pipes burst back in January when we had a really, really, really cold snap here in Virginia. They came out and capped it, because the water was coming in my house. They were good, and professional, and courteous. I wasn't expecting to pay out as much as I did but it was well worth it. A day later another pipe burst and they had to come back and fix that one. They were very good. They were very prompt and courteous. They took the time to explain everything they were doing and everything else. They had to do a third visit because they had to come out and reconnect the line that they capped. I would give them an A because they came they were very responsive. Another company I called said they couldn't get anybody out for 24-48 hours. I said that isn't going to work because I have a 2 year old grandson living in the house. Not knowing the prices I would still give them an A because the most important thing was that they were here when we needed them. Price would be a B+ because I thought they were a little high in the first place. Quality is an A on that because they fixed it they checked it and they fixed it. They also came out and did the piping insulation for me. When I called them at 3 they had someone out here by 5 on a Sunday. They were here when they said they would be so I would give them and A too. If I could give them an A+ I would give them an A+. The office was very professional. When I questioned something on the bill they actually made an adjustment because of my question. They were real top notch. They even let my grandson hold the flashlight for them so he could see. The hallway lighting was also out because of the water damage. They were in my phone until I erased my contacts so I need to go back and put there in there.

The company helped us with the emergency situation a few years back when the entire house was not draining at all. A few years later, we ran into a similar situation, and they assisted in helping the house drain again, identifying the source of the new problem. They have since installed a work-around / back up drain clean out. The employees that have come out have been thorough and made sure we were back to draining sewer wise normally. They also gave us valuable advice with regards to the plumbing concerns we had. While we heard of the company through another friend at work, they are deserving of being on Angie's List as a reputable contractor. I will be contacting them shortly for another maintenance call.

They were excellent. They checked it so I could sell the house with a clean slate. They did tell me the HVAC system had some age on it, but nothing was wrong with it. It was in good working order. They were able to talk with me and communicate with me in such a way that I felt comfortable with the person and I felt like the person was knowledgeable and could communicate with me the customer.

Serious lack of detail in their quote, mysteriously went down $500 after asking for an itemized quote. That quote still showed no actual detail (anticipated labor, rate, parts...). Agreed to using them for cutting and rerouting because of friend's referral, but not for fixture installation. Showed up 2 1/2 hours late, they went to Lowe's, then left early (3 total hours later) while away for lunch. They rescheduled 3 days later, cancelled the morning of. After adjusting my schedule twice already. Attempted to reschedule two days later and during that period developed overwhelming septic smell in the house. Turns out that one of the fittings for the newly routed drain had come loose. Asked for current bill so that I could introduce a new plumber, and was charged $350 for 2.5 hours of work. The new 34 year master plumber suggested that they did about an hour's worth of work.$140/hr labor rate... Overpriced, zero punctuality and lack of detail in their estimates. Would not recommend in any way.

Colonial Plumbing has made plumbing repairs in my home,in the rental I manage and in my listings. They are consistently responsive and professional. I will always call Colonial Plumbing first.

Was there within an hour. Called with price before any work was completed.

The service technician arrived on time, and inspected as required, and was experienced.

They were absolutely wonderful. They showed up on time and they did what I asked him to do and I like them So I'm going to use them. They were very prompt and I was impressed with them. I was happy with it.

They are consistent in their services and what they promise. . Service was excellent!