THE GAS GUY

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I found The Gas Guy on Angie's List. Called him at 9am; he arrived at 10:30am; he was done by 11am and I had a working gas grill again.

After calling Mr. Winslow to make an appointment for an estimate, we decided upon today between 8:30 and 9:30 am. At 9:55 am, I finally had to call him to see where he was. His response was that he was on the way. I immediately cancelled the appointment. I would assume that if you're running a responsible, professional company that the least you could do is to meet your appointments on time or call ahead to advise you'll be late. I won't be calling "The Gas Guy" for anything again. And I'm going to advise everyone I know not to do business with him.

My experience with him has been so far so good. He has been on time. They are clean. They come in and do what they say they are going to do. I would recommend and use them again.

He was a little late in arriving for the job, but once he did, he performed good work. He was pleasant and upfront about the costs. I would use him again without any reservations.

Came and installed my NEW set of logs. Wife could hear high pitched squealing when they were on. (My ears are shot, I didn't hear it). He came back and hooked up with larger pipe, they still squeal but not after they warm up. This guys problem is that he either does not show up or forgets. If you use him make sure you call to be sure he is coming. Other than that he knows about gas logs if you want to know. I just wanted mine hooked up right!!

Joe Winslow explained that the pilot and unit needs to be cleaned because of dust about every year to make sure it works correctly. The pilot now burns blue instead of yellow and stays on.

They found a loose connection which was why I was smelling gas. They fixed the loose connection and lit my pilot light. He was very courteous and explained the dynamics of fireplaces.

Joe Winslow came to my home with one day's notice to service a gas fireplace that would not light. He was a very nice man who did his work efficiently. He did arrive a few hours late, but he apologized for that (another customer had a gas leak emergency, so I couldn't get too upset). After he had fixed the problem (a clogged igniter), he also showed me a great way to keep the slate surrounding the fireplace shiny and clean (olive oil).