THE GAS GUY

The tradesmen did a great job. Fast, good, and very polite.

Great. Responded quickly once contact made. Fixed sensor.

Called the number and his message box was full so it said to text him. I text him with my request and contact information. He never responded.

Rob was great to deal with throughout the entire process. He was able to come out the next day, explained everything and did a fantastic job. I didn’t know much about these fireplaces and he took time to answer my questions. The fireplace looks as good as new now. I plan to have him out once a year now to service it. Highly recommend this company.

New work done from the gas meter throughout the house as part of a gas conversion. Installed approx 40' of copper gas line along with regulators and T-fittings for future growth for other appliances (dryer, hot water heater, pool heater etc), and connected a new gas range and a vented gas log set. Chris and his crew were professional and worked expeditiously, explaining what they were doing along the way and letting us know how they were setting us up well for future growth. I especially appreciated the little tutorial on how to set up and maintain the gas logs when it was all finished, and some other helpful nuggets of knowledge about gas in general. I fully intend to call them back as our appliances need replacing and we get a grill needing hookup. The Gas Guy(s) are my gas guys!

The Gas Guy company is a family owned business and were so helpful and went over and beyond to repair our gas leak. And since we are about to put our house up for sale, they even offered to come back and service, clean and paint our gas fireplace once we put some fire logs in there, which they even offered to see if they had any laying around the shop we could have... so far they haven't found any I guess lol. Definitely recommend them, and would hire them again for sure.

Couldn't ask for better service. Chris and his brother were on time, took time to explain what they were doing and how the unit worked. They cleaned the unit completely and got it back in working order very quickly. We are very satisfied with the work they did and will use them in the future for any maintenance.

Great. He was punctual, friendly, and did a good job.

It works great now and we use it more often now that our children are grown

The work was performed and the customer/tenant was happy.

First off, these gentleman know their stuff! They were not only punctual, they were early. We've had the worst luck with contractor's as a matter of fact we were referred to Norwood A/C initially. Homeowners be aware of this rude, unpolished, and completely unprofessional nut case. Darrel Norwood, is a creep. Do not leave your wives and girlfriends alone with this clown! To make a long story short he hung up on me when we were in discussion about the work and pricing. He started speaking in the third person and ultimately held a one way conversation about the work in my house. I had to call the Gas Guy and immediately recognized the level of sophistication and professionalism they had to off. Darrel Norwood is a rip off and tried to charge me $180 extra. Whereas, the Gas Guy only charged $95 for the same service. They even looked at my gas logs when they discovered it was a faulty logs they didn't charge me. They are honest and dependable. Their honesty and knowledge wins my business again. Again, choose the Gas Guy not these companies that use their namesake as a ploy to exploit women (Darrel Norwood A/C).

Responded promptly to my message. Was able to come the next day after initial plans to be there 2 days from the call. Confirmed source of leak and why it had occurred as well as noting several other problems with the initial installation. Gave me the estimate and completed the work at the same visit. Went over the repairs with me and answered all questions

He is meticulous, really knows his stuff, and zeroed right in on what the problems were, and fixed them. He is highly recommended by mouth in the Virginia Beach area, and I am so glad I was able to get such a top notch contractor to help me.

Very easy to schedule a cleaning time even near Christmas. They were late coming out to the house but they called ahead of time and let me know they were running late and their earlier job. I appreciate that since so many contractors wouldn't consider doing that. The owner and his son were very professional and did a nice job. They found a leak we had and tightened down the connection. Cleaned everything up very nicely and replaced the embers. Also explained several options should I choose to replace the fireplace with something that actually provides heat.

The customer service was incredible and the guys were super friendly. They were very thorough, taking the time to check everything and making sure I was comfortable with lighting the burners. They also took the time for explanations and teaching moments. And all at a great price. I'm very happy with my Gas Guy experience!

We did have a gas fireplace put in and the company name was The Gas Guy. Everything went wonderful. The workers that I dealt with were good, very nice and very helpful. It was a complicated job. I have a swimming pool and they had to dig down underneath the pipes for the pool and double cross. It was a difficult job. There was just one worker that came out to do that and it took him an afternoon to do that.

Service provider was punctual, prompt, efficient, and professional. He took the time to show us features of our unit, that we didn't even know existed. He showed us what to look for when the unit becomes dirty/contaminated with dangerous dust that could be hazardous for the operation of the unit. Very respectful and courteous father and son team that go the extra distance to ensure customer satisfaction. They will not let you down!

Joe was very responsive to my inquiries about installing and connecting the gas line needed for our new pool heater. He was easy to reach, and quick to respond. He provided a verbal estimate during our first conversation, which also ended-up being his written estimate (and contracted price). Joe stopped by the house a few days before the scheduled install in order to get the lay of the land and survey the needed work. While he was there, we discovered the planned location for the pool heater would not be allowed due to building regulations stating the heater needed to be a certain minimum horizontal distance from any opening in to the house. Our planned locations ended-up being too close to a second story window. He consulted with our pool builder and immediately made calls to the manufacturers technical department to validated the stated guidelines and to discuss options. Upon confirming the facts, Joe helped us and our pool builder determine an alternate layout. All-in-all he spent about 3 hours with us that day helping to determine a solution and solve this new problem! On the planned install day, we encountered heavy rains. Joe called me early to notify me the crews would not be out to do the install due to the inclement weather. They were there the next day and completed their work in short order. His communication was greatly appreciated. He kept me directly informed of the testing timeframes and next steps right through completion. When I reviewed the end result, the work was done with great care to maintain a clean appearance and looks better than the original builders (Pace Homes) gas work. When Joe's crew was trenching the area for the gas line, they unearthed a large of amount of garbage and trash which was mixed in the fill used by our original builder. He directed his crew to remove what they found. The could easily have reburied it, but they did not. I truly appreciate their efforts. I highly recommend Joe and his Gas Guy team. Great communications, great service, fair pricing, and best of all was the overall experience.

I purchased a pool heater through amazon.com, poured the pad, plumbed and wired it. I just needed a contractor to add a gas line to our meter, trench and bury the line, hook up, and test the new heater. For the distance and lt;10ft, he charges a flat fee which included permits. The install was professional and they arrived on time. It initially didnt pass inspection because the inspector wanted a pressure relief valve installed. The owner came out the next day to install the valve, showed us how to operate and gave a few tips. This was a good experience and would recommend them.

They are local and the price is competitive. They were on time, very professional and the service was out standing.

we were very impressed with The Gas ZGuy. The price was very reasonable, the technicians were very professional, friendly and courteous. Due to an emergency they were not able to arrange for an appointment for the city inspector the next day which was a Friday. This would have meant that we would have had to take off another day from work and over the weekend deal with our old electric stove partially blocking the kitchen. The owner went down to the City Inspectors office early on Friday morning and talked to an inspector. The inspector agreed to check out the installation. He passed the install and they were back to our house around noon and finished the hookup. We had also mentioned that we were thinking of installing a gas fireplace in the Family Room. They installed a connector so when we decided to do that they would just have to run a line from the connector to the Den. Thinking ahead they also installed a cut off on the new line so when we did this they would not have to cut off gas to the entire house.

Guys cleaned logs and mechanical fixtures. Works great!

Came by a little late, but gave me good direction on what gas log set to buy (Peterson) and cost of installation. Agreed, gave Joe a check for the log fireplace insert and half of his work charge. In two business days, had had bought the log fireplace insert and was ready to install. Arrived at 1:30 PM, and we were sitting in front of a beautiful new gas fireplace at 4:15 PM. Gave me paper and written instructions and SAID DON'T LET THE KIDS ROAST MARSHMELLOWS, it will void the generous warranty. Then paid remaining work charge, and he was gone. And here we sit in front of a beautiful fire in a fireplace that hasn't been used for 35 years. Wonderful.

He came out to hook up our grill to natural gas and add the new fitting. He explained how to use it and gave me suggestions on how to clean the grill. He was very personable and I had no complaints with him.

Joe was prompt when he said he would arrive. He was professional and quickly found the problem-loose wire which he tightened. Worked fine after that simple fix. He didn't charge me for this. I just wished he could have come sooner since it was pretty cold out. I would request his services again in the fall to do routine maintenance and cleaning.