Stokley's Services Inc

Very well. Purchased the house in fall of 2015 and hadn't had any issues with the AC. However, during the recent heat wave, the AC wasn't able to keep up. Went through the system and found that the dampers were set up to channel most of the air downstairs. Fixed the damper location. Also reviewed the entire system for issues.

Our heat pump stopped working and I called Stokely's to make an appointment for them to come check it out. Keith came out and was on time, courteous and informative. He did a thorough inspection of the heat pump and found that the compressor had failed and that there was a leak in the copper line. He also informed me that our compressor was undersized. Keith contacted Rob, who gave us a couple of options for whether we wanted to fix the existing heat pump or replace it. We haven't made a decision yet, but I wanted to write a review to say thanks to Rob. I've inundated him with questions over the last few days and he was very responsive, honest and thorough in his explanations. His prices are more than fair, and it's refreshing to deal with a local company that is straight forward and doesn't rely on high-pressure sales tactics like other un-named companies.

Never received what we paid for because the AC needed to be repaired. Found a better price for the repairs off Angies List.

Very professional. Jerry found the problem right away. It took about 20 minutes to fix it.

Great service and great price! My technician was on time and he was very professional. An all around great person! The entire clean and recharge took about one hour. Our AC was running but it clearly needed a recharge after sitting unused for over a year while the house sat on the market. The AC works great now and I couldn't be happier with the service. Will likely do this deal once a year if they still offer it to keep things running smoothly. Highly recommended!

Appeared to be good, but finally results were bad

Rob came over to assess my 20+ year old system which was definitely out of Freon and just blowing room temp air. I had it previously "repaired" by another company and that repair lasted less than a month. Rob gave me several options to choose from and with the thorough explanation he provided, I chose what was right for my home. They were not able to replace the units until the following week but gave me the option of either having window units or adding Freon to ensure I wouldn't bake until the were able to install the new units. I opted for the Freon and Rob assured me that if I ran out, they would come over and place more Freon until the scheduled install date. On the day of install, the crew arrived on time and I was given advanced notice of their arrival. The men were courteous, professional, and efficient. They gave me an estimated completion time but were finished before the estimated time. They also cleaned up after themselves and left no trash/debris behind. Overall, my experience with Stokley's was great. I find it hard to trust service providers but I trusted Stokley's. I don't feel like I was charged unfairly and I trust that should their be a problem with the new system, they will take care of it immediately. They receive my highest recommendation and recommend them to friends and family.

Tenant called another unauthorized company on their own. Other company quoted $250.00 for the service including a pound of refrigerant. I called Stokely's, and Keith showed me that the refrigerant was fine, and it only need cleaning. He also gave me other tips about keeping it running well.

It went great. They only did the work that was needed, and the price was very fair.

I called Stokley's in the afternoon of July 26th because my air conditioner stopped working, and they had a coupon offer for a service call and diagnostic check for $59. They also had an "A" rating on Angie's list with good reviews. Keith came over the next morning (7/27) and quickly diagnosed the problem and replaced a broken part on the spot. My A/C was immediately up & running and my house is cool once again! Keith was punctual, professional, courteous, knowledgeable, and personable. I highly recommend this company, and I will not hesitate to use them again in the future.

Very experienced technician. Quickly troubleshot an underperforming heat pump. Detected a hard to find leak and fixed it.

Excellent. Service person (Jerry) was very knowledgeable. He cleaned my system including the drain system. He also taught me a lot about the system.

On time, very professional, provided all the info that we needed and performed the work quickly and completely. System cools and is working well. Provided us with all the options without any kind of sales job or hard sell. Easy to set up the appointment, worked us into their schedule as quickly as possible. I'd definitely use them again.

I was really pleased! They were very prompt in scheduling the service. The technician was courteous, knowledgeable, capable, and thorough. During the course of the check-up, he noted that the condensation line from the air handling unit in the attic over my son's bedroom was actually tilted uphill, preventing the condensation from draining properly. Previously, we had had a HUGE issue with a home warranty company (which we dropped after that experience) over replacing the air handling unit, which had become rusted out. Their inspector had not communicated this to me during the course of my seasonal check-up (which was over $100.00), and consequently, the unit failed. After considerable drama, they paid a small portion towards replacing it, but it appears that in doing so, the line was still at fault, which could have led to a repeat of the rust situation. I'm so grateful that the technician from Stokley's detected this error. He corrected the problem for only $36.00 additional, probably saving me hundreds down the road. (I think it cost in the neighborhood of $600.00 to replace, and it was in the dead of winter with no heat!) Stokley's charged $59.00 for the Big Deal (check-up) and the additional $36.00 to correct the defect. Thank you, Stokely's Services! I'm sure I will be calling you again!

Arrived here n time and was very professional. I'm going to use them for another job in about a month.

The service was satisfactory. Their responsiveness was good. Their professionalism seemed good. I would probably not use them again because not the people on the site, but the people at the office tried to gouge me for a part. I got the part for $45 and they wanted a $150. The people at the site were nice, but the people at the office were trying to play a game. They cleaned the work area before they left. I would not refer them.

They were really good. The guy who came out was professional and gave me a lot of information. He went above and beyond, he cleaned out my furnace area, and put in some special tape to cut down on air loss. He did a good job and seemed interested in providing good work and making sure the job was done right.

Awesome job! Working with Rob on Quote

My air conditioning system was cooling only 10-12 degrees below the ambient temperature. Based on recommendations I found on Angie's list and the Stokley's sales coupon, I contacted Stokley's Services. I called the office and scheduled an appointment. The scheduler gave me a window of time and called me on the day of the appointment to let me know that the technician was on his way. Jerry was the technician who was dispatched to answer my call. He was polite, cheerful, and professional. He first examined the air handler in the attic and discovered that it was not draining properly--an unexpected problem. Using equipment, he cleared the drains, and the water in the drain pan gradually emptied. He then noticed an air gap, which he sealed with tape, preventing loss of cool air into the attic. Jerry then checked the condenser unit and added two pounds of refrigerant. I had had the same problem two years ago and knew there was a leak in the system. My system is 17 years old, and Jerry advised me that it would not be cost effective to find and fix the source of the leak. I agreed with him. The coupon price for the service call was $59, which included one pound of refrigerant, and the cost of the second pound was $100 resulting in a total of $159. Jerry impressed me as knowledgeable, professional, competent and polite. I would request him again. Jerry answered all of my questions about air conditioning in general and my system in particular. Upon my request, he provided estimates for the installation of a new system. I was completely satisfied with the service call. My only negative comment is that it cost so much more for the second pound refrigerant than for the first. However, the first pound ws included in the sales price, and the second was not. This may be the standard practice for most HVAC companies. James Buxton

Jerry wasn't sure if it would work correctly again since it was older but he was able to get it cooling again. He is a very friendly professional worker who knows his A/C business well.

It went very well. I was totally satisfied with my service.

They were very responsive and helpful with scheduling. Recommend using Stokley's!

My upstairs air conditioner was blowing warm air so I scheduled Stokely's $59 A/C tune-up special. I used Stokley's last year for my downstairs unit and got great service and pricing so I did not hesitate to use them again. Jerry showed up and had me running in minutes. By the time he came inside to check upstairs it had already cooled 4 degrees. I fully expected to pay additional fees above the $59 special. Grand total out the door......$59. Putting Stokley's contact info into my iPhone now for the future. Thanks Jerry.

Jerry was very thorough, professional, and knowledgeable. He was on time. Everything went beautifully. I would definitely recommend them to a friend!

Nothing was done, other than accepting my payment of $118.00.