Stokley's Services Inc

Great! My pest control company is always trying to up-sell me all kinds of things, especially for my crawlspace. They had claimed that there was 2 inches of water under my house. The technician from Stokely's checked under the house. There was a small puddle right at the entrance to/exit from the crawlspace, presumably caused by a service provider's knee as he exited. Condensation from the refrigerant line (from my A/C) was causing moisture to collect in this spot. Stokely's installed some insulation around the lines very inexpensively, and the technician poked a small drainage hole in the plastic to drain the existing puddle. A far cry from all the work my pest control company was trying to sell me! This saved me thousands of dollars! The people at Stokely's are always patient, polite, and professional. They have a customer for life!

The tech was very friendly, knowledgeable and professional.

Absolutely fantastic. Once I got a hold of Stokely's. Angies List did not include my phone number when they sent them my information. But, they e-mailed me right away and fortunately, I checked my e-mail shortly after they e-mailed me. They set up a time for me to meet with them that afternoon. Keith called when he was on his way and once he got there went straight to work. Could not have asked for a more friendly and professional response!

Technician arrived on time - appeared to be very knowledgeable-provided advice to help better maintain my system.

Great! Very thorough. Technician was obviously very experienced.

Jerry did a great job. I hope he comes again.

The experience went very well. The work was done in a timely manner, but there were some issues in setting the appointment time.

The service rep was friendly, knowlegeable are truely cared about our comfort.

The gentleman was very professional. Very prompt. Will definately use again.

I felt like I was dealing with used car salesman, fun used car salesman that might be cool to go to happy hour with, but used car salesman nonetheless. I did not feel respected as a consumer and felt a lot of unnecessary pressure coming from the owner, with too much that was unspecified. The general level of untrustworthiness I felt had me uneasy and I decided no. On a personal level, I liked the people I interacted with, but I felt no trust. Also, they charge a fee for using cards. At a 49 dollar service call not a big deal. At almost 5k quote, that's adds up. My suggestion to the owner, switch your credit card machine. I did find it a bit tacky that they quoted me what they did and wanted to slap on 3% to that. Ultimately it was a pass for me. As I said, I enjoyed the chats I had with the people I spoke with, but I did not trust them. It also rubs me the wrong way that the owner seems quite defensive on here and essentially attacking customers who did not have a great experience. That's a bad approach and sort of what I'm alluding to regarding the used car salesman vibe of the company. That High pressure, and defensive, confrontational manner. I wanted it to work. In the end, the price was wrong, too many other things were wrong in my gut too. I went with another company. In addition, since looking around, I've realized getting a quote on a replacement is a separate thing, and I feel like I was given the short end of the stick there too. I initially was not calling to replace anything. I actually had to call and ask for a professional quote. I feel Rob should have come out himself and done this himself. He did not. In fact, like I mentioned, he never intended to write anything for me at all. Just throw out a number over the phone to his tech and call it a day.

Great service! Technician was very helpful and helped to show me some basics on keeping my furnace running well over the colder months. Made HVAC a little less intimidating to me.

Very well, and they made additional recommendations that were relevant.

The technician arrived on time and did a fantastic job!!! I've used them before and will continue to do so.

It was okay. Everything seems to be working fine. I've had them before. I usually use them. What keeps me their customer is their price. They've been around for a while. They're just local. We used to like their advertising in the radio. It's the same people I use so I just kind of stuck with them. I've had another guy a few times they've sent here but he's not with the company anymore. This was a new person to me. I kind of didn't really care for him but he knows what he's doing.

I had an outstanding experience with Stokley's. I definitely recommend their service.

Their quality of service was not very good. They were expensive too. I would not use them again.

Requesting refund through Angie's List and will employ service that's conducive to working families.

How did it go? It didn't, not going to pay for a free estimate.

I felt the company was very honest, technician was friendly and work was done quickly

It went well , was recommended an emergency float switch ,they came back to install one,it was explained well the importance of having one specially on the second floor.cost for the over float switch $245 +$59 special for the tune up .

The technician was very professional and went above and beyond by explaining what he was doing. He saved us from possibly losing our AC when he identified a faulty capacitor that was about to fail. Thank you Stokley's.

very well, I'm very well pleased with the knowledgeable technician

Great!!! They were wonderful will use them again

It went extremely well. Prior to the work being done, I gave Stokley's a poor review because of a communication error. Shamefully, the communication error was entirely my fault - I had not given my mobile phone number to Stokey's, and was not receiving the messages they had left on my home phone (I was traveling at the time). Once I realized my mistake, Stokley's came through in short order and performed the work.

Technician found the problem (why not cooling) immediately. No leaks.