I contacted Stokley’s for a winter furnace tuneup. I knew I needed to replace the unit, but other companies had tried to sell me air conditioning units saw well. Even after informing them that my ac had been replaced five years ago. Stokley’s told me I only needed a furnace and the price was ver reasonable. The technicians were courteous, professional, and efficient. Stokley’s is the only ac and heating company I will use.
Description of Work: Installed new furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Sometimes it is shocking to hear stories about what other HVAC contractors do or say. Why would anyone want to replace an air conditioner that is only 5 years old? Why would a so-called "professional" HVAC company recommend that you should replace it. I don't care if it is a part or a piece of equipment, We will give you recommendations if we see something is not right or starting to fail but we will never try to get you to buy something if you don't need it. I want to treat people the way that I want to be treated. I also like the approach that if it were my Mom, what would I recommend. Thanks for sharing you experience with Stokley's Services and thank you for the great review.
Kathleen M.
04/2019
5.0
heating & air conditioning/hvac
+ -1 more
They came out to the house and determined that the AC could not be repaired and had to be replaced. They were able to order and replace my AC unit quickly and efficiently.
Description of Work: Air Conditioner repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Stokley's Services Inc
I'm glad that you were happy with our services, our work, and your experience with Stokley's Services. Thank you for taking the time to share with other Angie's List subscribers. It is always nice to know that our customers will hire us again!
Seth .
04/2019
5.0
heating & air conditioning/hvac
+ -1 more
Showed up on time, fixed furnace and fixed for a very reasonable price
Description of Work: Repair AC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for taking the time to share the experience that you had with our company. I take great pride in knowing that we treat our customers the way that we want to be treated: your review highlights a few of the ways in which we do just that. Remember that many breakdowns can be avoided by having the system serviced on a regular basis. Thanks again for the great review and I hope that you have a great weekend! :)
William D.
12/2018
5.0
heating & air conditioning/hvac
+ -1 more
On time and professional. The arrived prepared and two men completed the work under the house in about 3 hours. They removed all debris and left the crawlspace clean. Most of the replaced insulation was on a main trunk line that goes across the back of the house - large. Insulation had to custom fitted and installed. I have been dealing with this firm for over ten years and they also provide twice yearly preventive maintenance to my two HVAC systems. My HVAC has proven reliable over the years largely because of the care they provide. I place a value on integrity and I find the people at Stokley's to be honest and forthright. They fix things correctly the first time and if something does require a call back, they stand behind their work. I trust them to do the right thing.
Description of Work: Replaced about 25 feet of insulation on ductwork in crawlspace and repaired minor tears on remaining ductwork.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Stokley's Services Inc
Yes, we do stand behind our work and thank you for bringing that up. As much as we try to do everything right the first time mistakes and accidents happen. No one is perfect but how a problem is handled is one of the things that define us. So many companies do no not stand behind their work and I don't understand why. It just makes more sense to me to do the right thing and make things right: this will keep customers happy and keep them calling back. I also think this is one of many reasons that we have 87% of our customers giving us a straight "A" on Angie's List. Thank you so much for trusting us to take care of your heating and air conditioning needs for all these years. I hope that you and your family have a very Merry Christmas and a Happy New Year.
Angie C.
11/2018
5.0
heating & air conditioning/hvac
+ -1 more
The technician looked but did not find a problem beyond a small rip which he taped. Another technician from another company also checked and could not find the source of the problem. We are investigating other possibilities.
Description of Work: suspected damage to duct
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Stokley's Services Inc
I hope that you find the source of your water drip. At least you can rule out the HVAC system. I know he checked for another possible source but was unsuccessful. Hopefully it is nothing major. Thank you for taking the time to write such a nice review.
Mike H.
08/2018
5.0
heating & air conditioning/hvac
+ -1 more
showed up on time, both courteous and professional.
Description of Work: a/c unit cleaning and inspection
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Stokley's Services Inc
I'm not sure how or why I got 2 straight "A" reviews from you but I'll take it. Thanks again. :)
Tracie G.
08/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great job very quick and affordable
Description of Work: New HVAC system and furnance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
It really is a brightens my day when I read reviews from another happy customer. You new system will provide you with years of reliable service but you have to remember to have us properly maintain it. If there is a problem please let us know and we'll be happy to take care of it. Thanks.
Mike H.
07/2018
5.0
heating & air conditioning/hvac
+ -1 more
showed up on time, did a professional job in a timely manner.
Description of Work: ac cleaning & check up
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Stokley's Services Inc
I always enjoy hearing how people enjoy our work. Thanks so much for sharing your experience with Stokley's Services with other Angie's List members. It's nice to know that you are being diligent with keeping the system maintained. Proper maintenance will help prolong the life expectancy of the a/c and furnace.
Teresa P.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great work. Explained all aspects. Quality job. Will continue to use thier services.
Description of Work: Cleaning and Maintenance Inside and Outside Units
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Stokley's Services Inc
I'm happy to hear that you are happy with the work that we did at your home. Thank you so much for posting such a wonderful review too. As I write this response, it's 93 degrees and it's Sunday afternoon. I'm trying desperately to get caught up. I realize that this time of year the effort is in vain and I wonder how much longer I can keep working. Then I saw your review and it re-energized me. Thanks. :)
david J.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
Top notch service; everything went well. The tech, Angelo, was very knowledgeable and obviously a professional at his job.
Description of Work: Recharging mini-split system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Stokley's Services Inc
Thank you for the nice comments. Yes, Angelo is very knowledgeable and professional. We enjoy him working with us. Frankly, we enjoy all of the Stokley's team. I think the most important thing for a company to do is to keep their employees happy. If the employees are happy it shows and it is easier to make the customers happy. A happy customer refers their friends and family members: the cycle continues. Please keep in mind that you only had us add refrigerant to your system: you did not have us look for or repair a leak. It is possible that whoever installed the system didn't put enough in. In other words, if your system isn't working properly (because the refrigerant is low again) please call us and we can look for and repair the leak.
Douglas M.
12/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very well indeed. Work was done efficiently and they suggested a better replacement (higher SEER rating) than the unit which was replaced. One followup was required for adjustment when the furnace later would not fire up, easily solved with slight rerouting of a drain line.
Description of Work: New HVAC system when old one failed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the nice review. One of the things that I like to tell all of our customers and perspective customers is that we are here for the long haul. If there is a problem we do not run from it, we take care of it. 2018 will mark our 80th anniversary in business: we managed to stay in business for so long because we do quality work at competitive prices and we stand behind what we do. I hope you have a very Merry Christmas and a Happy New Year!
Cathy M.
12/2017
5.0
heating & air conditioning/hvac
+ -1 more
The Stokleys team made sure everything was done correctly and it even took them a little extra time. I would highly recommend them to anyone needing the work done. Customer service was top notch and they are good people! Thanks again, and Merry Christmas!
Description of Work: We had the entire HVAC system replaced, including the duct work, during the first week of November.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
They you for the wonderful review. I'm sorry that I did not get to meet you but I really enjoyed talking with your husband. As I told him sometimes a job may take a little longer than expected but we would rather spend a little more time to make sure we get it right than rush through the installation. Mistakes happen when you rush and we work hard to prevent that from happening. Your system should give you years of comfort but remember that we are only a phone call away if you have a problem. Just remember to have your system properly maintained every year. We will send you a Maintenance Agreement after the first year. In the mean time. I hope you have a very Merry Christmas and a Happy New Year!
Mike H.
12/2017
5.0
heating & air conditioning/hvac
+ -1 more
Good job professional and courteous!
Description of Work: Furnace check up!
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Stokley's Services Inc
I'm glad that you were happy with our services. Your heating system is not very old and should give you years of service as long as you keep taking care of it. Don't forget to call us in the spring when it's time to clean your a/c system. Have a great day.
Ruth M.
11/2017
5.0
heating & air conditioning/hvac
+ -1 more
Good. It was extremely hot, but my unit was properly functioning.
Description of Work: They did a service check on my AC. Found no problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Stokley's Services Inc
Thank you for the kind words. I'm glad that it was such an easy fix and that there wasn't anything seriously wrong. You may want to consider having your system put on a service agreement. Something like this would probably been avoided with a routine maintenance and then your a/c system would not have gone out on you when you needed it most.
rege K.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
The rainy weather forced them to set a new date, they were concerned about the temps being in the 90's so the tech came out that same day and had 2 portable window a/c for me to use until they were able to install the new system, my heat pump was still limping along so I didn't need the window a/c units (excellent customer service). The day of install started at 8am and was finished by 6pm. The techs were very professional and never stopped working until everything was installed and finished. They cleaned everything up and took away the old unit and stayed until they saw my new unit working properly. Today is one week since my new unit was installed and it has been working perfect.
Description of Work: replace heat pump and furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for taking the time to write such a great review! Unfortunately the weather can definitely mess up our schedule but thank you for being so understanding. I'm glad that you are happy with the work that we did at your home. Please let us know if there are any problems: we are here to help. We can't fix it if we don't know it's broke. ;)
SYLVIA B.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
I've used them several years and their service is always excellent.
Description of Work: Twice a year maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you so much for your wonderful comment. I'm sitting here in an empty office early on a Saturday morning. I'm just trying to get caught up on some paperwork and get ready for next week. The weather has been extremely hot this past week with more high temperatures coming. The guys are starting to come in and get loaded up to go take care of our customers who don't have a/c. The guys have all worked long hard hours and endured the heat but they're ready to get back out there. I can see that everyone is tired but they are all in a good mood. I go to check my messages and your review is the first thing that I see. It makes me feel good that you appreciate our services and all the hard work seems worth while. Thank you again. I will tell the guys what you said. Have a nice weekend. :)
Gary R.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Lost AC in middle of hot day. Searched Angies list and contacted Stockleys for repair. Tech came to house and AC was back up and running in less than 2 hours after it went out. Great response, professional service and repair. Cost was a bit high, but I expect to pay premium prices on the weekend in emergency requirement. Will definitely use again.
Description of Work: Repair inoperative AC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the nice comments and for understanding that it does cost more to send someone outside of normal business hours. I'm glad that we were able to get your system fixed so promptly. I'm even happier to know that you plan on using us in the future.
Sherrell R.
06/2017
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
My gas plumbing was bad, didn't realize that until after I bought the house. While they were here doing that, they installed a new tank less gas water heater. They charge like $250 a year and they come out twice a year to do the maintenance. What was good was that the technicians were prompt, they got right to work, they did a good job, they explained what they were doing, they gave me a written invoice of what they found, not an invoice, but kind of a description of what they found, what they recommend, what needs to be replaced or what ever is coming up soon, just gave me a run down of how everything looked. They were professional. They did it in a timely manner. They were pretty thorough, pretty good at what they did, did what they had to do. The communication was really good about what they saw and what they did. They're pretty much my go to people for a/c stuff. The couple of times I have had to call them they've been good about helping me out.
Description of Work: They did maintenance to my water heater and HVAC system. They come out, and clean it, and flush it out, and change filters, that kind of stuff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Stokley's Services Inc
Thanks for letting the other subscribers know how happy you are with our work. I can tall you that it has always been a pleasure talking with you. You also seem to make it easy when it comes to scheduling the appointments. Thank you for letting Stokley's Services be your go to HVAC company.
Sherrell R.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Basically I've got like a maintenance package with them. A draft motor had gone bad on the furnace and they came out and replaced that motor. Well I called them after hours, and the call went straight to the owner of the company, and they owner of the company talked to me a good thirty minutes, it was on a Friday night at like 9 o'clock at night, right before the holiday weekend, like Presidents Day weekend. So he was real thorough about talking to me, and telling me it's not a big deal, and they can get it fixed, and he kind of diagnosed it right over the phone, you know, by just telling him what it was doing. Sure enough when they came out, that's what it was. They came out Monday and fixed it right away, didn't have any problems and it's been working great ever since. I've been pretty pleased with their work. They're very, very helpful people, if you have a problem you can pretty much call them whenever, they'll be welcome to help. It was in February so it was cold, and I had to turn my heat off, fortunately during the time it was warm, sixties during the day, so it wasn't too bad, but the owner even offered, if I needed heater, he would bring over a couple of heaters if I needed them just to get me over until the furnace was fixed, so they're very accommodating and they go out of their way sometimes to help you out.
Description of Work: They had to replace a draft motor on my furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$645
Response from Stokley's Services Inc
I remember that call very well and it was indeed President's Day weekend. I try to help people out over the phone after hours. Frankly, I would prefer not to sent m guys out after hours. I feel that they need the time with their families and friends. Of course if we need to go we are always ready to go: that is simply the nature of the business.
Nancy P.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were extremely courteous, responsive, professional, and punctual. They also let me use the coupon on Angie's List.
Description of Work: I needed to purchase a service contract. I want someone checking and servicing my heat and air units regularly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thank you for the wonderful compliments. I am glad that you were happy with our work and our team. You're doing the right thing by keeping your HVAC system properly maintained. The more you take care of your system the longer it will last and operating at peak efficiency. Please make sure to tell your family and friends about us: we love referrals. :)
Mark W.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
The technician was polite, well-spoken, and all business. I'm not an HVAC QA inspector, so I can only assume his quality of work was also very high. Both of my HVAC systems are functioning well.
Description of Work: Seasonal HVAC inspection and tune-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Stokley's Services Inc
Thank you so much for the review and the kind words. I will make sure that the tech knows what you said about him. Have a great day!
Robert+Ivey J.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
Showed up on time. They were very professional. Cleaned up well. Wore shoe protector inside. Very professional installation and we are very happy with the overall service from them.
Description of Work: Replace the whole system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Stokley's Services Inc
Thanks for the wonderful review and I'm thrilled to know that you are happy with our work. Unfortunately your old system (installed by another contractor) did not last very long. That particular brand is somewhat infamous for having problems and just being of inferior quality. I'm glad that you heeded our advice when we first went there a couple of years ago and advised you that it was probably not going to make it very long so you could start preparing to replace it. While we certainly can't predict the future, a little early warning can be helpful for your budget planning. Please tell your family and friends about us. Thanks again.
Daniel B.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
I had them come out when my heating was acting up. They performed a pretty thorough inspection and gave me the right tips to get it working better myself since I could not afford a replacement of full service.
Description of Work: HVAC Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Stokley's Services Inc
Thanks to you, we have reached another milestone on Angie's List. You are the 300th straight "A" review on Angie's List! Out of 345 total reviews 87% of our customers gave us a straight "A" rating. Thank you. I'm glad to know that you were happy with our work and that we were able to get your system working for you with little out of pocket expense. Please keep in mind that the problem may resurface again: just call us if it does.
GORDY H.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
From start to finish we were treated like family. Rob came out and assessed what we needed. He is obviously a person of great integrity, decency, and professionalism. He gave me a great price on a highly regarded piece of equipment. The equipment was ordered right away and the installation scheduled quickly. Angelo and Jerry came early in the morning, did a god job, and finished in the afternoon as promised. I was mostly impressed by the way I was treated. As I said, I felt like "family" rather than a customer. They took care of "me" by making sure I was pleased now and for the long time ahead. Every encounter I have had with the various people at Stokley's gave me the feeling that the people are happy working there. We am glad to be a part of the family.
Description of Work: Replace 20 year old furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,950
Response from Stokley's Services Inc
Thank you so very much for the wonderful review and compliments! You managed to touch on a few key things that we try to achieve everyday. We want the customer to feel appreciated and part of the Stokley's Services family. We want to install good equipment and we want to use the best possible people to do it. We want to have great service personnel and office staff. Part of having the best possible team is treating them right. I feel that everyone at Stokley's Services wants to be here because we treat them like they are part of the family. In my opinion, if you treat your staff right they will be happier and it will show to the customer. The customer also feels better about dealing with us and in turn treats the crew better. It's a win / win situation. If we all treat each other the way that we want to be treated how can we lose?
Danielle E.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
I highly recommend this company. I needed an inspection done on my HVAC system for the sale of my home. They were super accommodating, and were able to work with my crazy schedule. Not only did they give me a detailed report but they fixed an issue that was occurring within my HVAC system and told me the exact dimensions of new filters that I would have to buy. The price was not bad and well worth it!
Description of Work: HVAC inspection for sale of house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Stokley's Services Inc
Once again, reading a post like this is a great way to start a Monday! :) The funny thing is that I really didn't think your schedule was too crazy (compared to some that we have encountered) but I am happy we were able to find at time that was good for you. I know the stress of selling a house can be overwhelming and the last thing any seller wants is an expensive repair. I am delighted that we were able to fix your system with such a minor repair. Good luck with the sale of your house and please keep us in mind at your new home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Heating Oil,
Energy Efficiency Auditing
FAQ
Stokley's Services Inc is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Stokley's Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Stokley's Services Inc offers the following services: Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.