Stokley's Services Inc

This inspection exceeded my expectations. The technician was prompt (which is not alwats easy when traveling from Norfolk to Hampton) and courteous. He inspected my furnace was not explicitly in the deal) and sealed some leaks there. He completely cleaned my AC unit and checked all the operation out. great job.

The company was quick in response to my initial call. My a/c was not keeping up at maintaining the temperature. Last year had a similar problem and had another company come out to do a tune up and cleaned the unit and fans, etc and the unit performed well for the duration of summer. Decided to try a new company this year based off the positive reviews and ability to purchase the deal. They didn't have time for the tune up for 2 weeks as customers who had no a/c were a priority I was told. So, when asking how to get them out sooner they would use my purchase of the deal as payment for a service call to check my unit, and this got them out within a couple days. The initial tech arrived promptly as scheduled and was polite. However what he mostly did was look at the interior and exterior unit, tell me they were old, that my refrigerant was low meaning a leak somewhere, and spend time taking measurements for a new unit (nit requested). He added the refrigerant plus extra pounds it was low on they I paid additional for (completely understandable). When done he mostly spent his time telling me I needed a new unit. It's 10 years old, the life span is 13-15 years average. So while yes it is older, it should still have a couple years left. Overall I felt the tech didn't do much other than look at the unit check the level and fill and then try to convince me I needed a new unit. He didn't inspect any other parts or take the fans out or check anything else. Mostly measurements. I called back to ask what the "service call" really got me and the owner called back promptly after hours and sent another tech out the next day (awesome!). He moved the damper around to allow more flow upstairs, our main living space, than downstairs. He explained a little more how/why the unit was under performing, and agreed that it should be okay for a couple more years but the stress over the last couple years from different things could be the culprit for the shorter life span. I would be hesitant to use them in the future because of the initial experience which I felt was mostly trying to make a sale, but the responsiveness of the owner to my calls and questions was very reassuring that they do care about their customers. I just think that I wasnt a big spending customer at the time and others who were replacing the whole unit were a priority and easier fix.

System had a leak. Technician did not show any interest in looking for it. Was either refilling the heat-pump or replacing the complete system, heat pump and air handler. System being quite new, we had to pay for an expensive refill just to buy time and find another company which was interested in doing some leak finding.

I won't buy another promotion through Angie's list again.

was very pleased with this company. Actually since they serviced it. It works a lot better than the company that put it in and serviced it.

On July 29, 2015 Stokleys came to my residence and performed the special they had on Angie?s list to perform maintenance and inspection on 4 off my AC units. When they arrived, they checked my units. Two were working fine. Two were not. Angelo looked at the two broken units. He advised that one needed a new dual cap as well as 5 lbs of refrigerant. He told me it had a leak but that he would not be able to find it. He advised that the best avenue would be to place the refrigerant in the system because eventually I would need to replace the system because the refrigerant was becoming obsolete. This cost $200 for the cap and $90 lb for refrigerant. He then checked my other until and advised that it also had a leak and my best option would be to just put the 4lbs refrigerant in (this came with the service of $59 per unit). Unfortunately, my spouse was overseas so I had to do a lot of back and forth relaying the information and trying to confirm what needed to be done. Because it was hard to contact my spouse, I took the service technician?s word as what needed to be done and he added the refrigerant to both systems. Total we paid for the service call and the refrigerant and cap was $886.00. My spouse finally is able to call through and spoke to Angelo and wanted to know why he would suggest putting the refrigerant in a system that is leaking. Why wouldn?t he try to find the leak. Angelo said it would be too difficult to find the leak and the systems would need to be replaced eventually anyway. My spouse was very upset with this and demanded to speak with a manager. After some back and forth, the manager agreed to come out and give us an estimate for new systems and that he would apply the cost of the refrigerant to the cost of a new system. Fast forward, our 2 systems are not working. They stopped working 2 weeks after Alonzo came and are we back to where we started. My spouse called to make an appointment to have the systems looked at. He advised the manager that the system is no longer working to which the manager kept interrupting and not letting him finish his sentence. He talked over my spouse and kept saying ?well your wife signed the waiver that we are not responsible?. My spouse asked him why would your company suggest something they know is going to cost the customer more money and be half done and not going to work. They knew it was an issue when they offered the credit for the refrigerant. The manager continued to be belligerent with my spouse who then advised him we no longer want the estimate. We would NOT recommend this company. They are out for the fast dollar and not the best interest of the customer. Very disappointing as Alonzo (the service technician) was very nice and I thought he was giving me legit advice. The fact that I signed a waiver at this point was moot as they already had agreed to apply the cost of the refrigerant to the cost of a new system so there was absolutely no need for the manager to be rude to my spouse and highly unprofessional. By the way, the manager also stated I did not authorize them to look for the leak. Are you kidding me? No one asked me for authorization to look for the leak, nor would I know that I need to authorize that. Lorenzo at no point told me he could look for it, simply said it would be too hard too find and told me I?d need to replace the system eventually anyway. We chose this company off of Angie?s list because we wanted someone who would do the job the right. Stokely?s should not have recommended putting more money into these two units if they can?t fix them. They should have recommended we get new systems and had us move forward, instead of spend $450 for refrigerant plus a cap for $200, on systems that $650 later are not working. Update: Please note I have read Stokleys response and it is laughable. Dramatic and full of inaccuracies. His technician was trembling? Um, ok. Furthermore, at no point, NO POINT, did his technician tell me I should NOT put the refrigerant in. THAT IS A LIE. He had me sign the paperwork AFTER the work was done. AFTER! AND he did not give me a copy, which the owner was so gracious to send to me in the mail as a sticking point for his argument and frankly is not relevant at this point. They had already agreed to be "generous" and apply the cost of the refrigerant to a new system if we did the work with them SO WHY be rude at that point? WHY not commit and see it through? WHY not stand behind your word, instead of being aggressive and abrasive on the phone? Furthermore, the conversation the owner had with my spouse was for about a minute or so and he did not let my husband get a word in edge wise so again the account is inaccurate. And yes, it was hot over the summer. It had been hot the whole summer. 2 of the units had not worked the whole summer BUT we weren't miserable. We weren't desperate. I was not a damsel in distress. This response is belligerent and a testament to how they treat their customers. In fact, I suggest all customers read the reviews from B-F because that is where I failed. I only read the A's but in retrospect it's what the Business owner says to the people that aren't" A" happy that we see a true reflection of this company. One final note, the owner points out that my spouse should be upset with me and not his company (love the redirection by the way). Thankfully, my husband understands that I was going off of the advice I received from the Stokely's technician during the service call. If the technician had told me "no don't put the refrigerant, lets look into a new system", guess what I would have done? Yep, taken his advice.

He was wonderful! Very nice, explained everything, went beyond what was required. I would definitely use again.

These guys are my go to heating and ac guys! I have always had excellent service and they are knowledgeable and friendly. I highly recommend!!

The visit went very well. The company, Stokley's Services, called me the day before to remind of the scheduled visit. They also called me on the day of the visit to let me know that the technician, Jim, was on his way. I really liked that. Jim looked at my unit and did a pressure check on it. He found that there was no coolant in the unit. He also told me that the unit was not in good shape and needed to be replaced. I could not afford to replace the unit at this time and asked if there was a way to get the unit working to get me through the next two months. He said he would add the coolant but could not put a warranty on the work as he confirmed there was a leak. I agreed to this with the full understanding that I would have to get it replaced. He added coolant to the unit and waited to see if the house would cool and it did. He mentioned that the condenser coils were in bad shape and said the 'head press' was high. I asked him to explain that to me and he took the time to explain how the unit worked. I really appreciated that. Jim gave me an estimate for the unit replacement. I would use Stokley's Services again. They were professional, they explained what they needed to do and were on time.

Good service, helped lower temperature of air coming out of the vents so the AC doesn't need to work as hard.

The AC failed in the late afternoon. I called after 5:00 PM on Aug 10th Monday night. They got their head service technician " Jerry " to come out and diagnose the problem. The very next day they were able to locate the replacement motor and that afternoon did a warranty exchange for me, did all the paper work and trip to the Carrier Store in Green Brier to exchange the motor. Jerry got it installed and running by dinner time the evening of Aug 11th. Jerry was very personable, very knowledgeable - really knows his stuff and took the time to explain everything to me and taught me a few things in the process. Jerry was also fun to talk to and tells good jokes. Well worth the money. Next time I have a problem with HVAC I'll be calling Stokelys and will ask for Jerry to service my unit.

I was called to inform me that the crew was on their way ahead of time and they showed up a few minutes ahead of time. They got right to work and worked all day, from 9 until nearly 6:00 to make sure that everything was connected and running properly. They cleaned up everything and hauled away the old. They were thorough and polite. Good job, I would say!

This was a good experience, polite, professional and they did what they were hired to do. Thank you!

They did an excellent job! They were polite, punctual, professional, informative, and knowledgable. Everything you look for when you seek professional services. Their primary concern was that I was happy with the results of the service and that I understood the information that they provided. (They had suggestions for settings in my duct work and showed me how to manipulate baffles to get find the best air mix for my particular comfort.)

Unfortunately my wife was home for the first 2 visits and I was only able to talk to the tech via the phone. Our older AC unit would only work about 1/2 the time and we were not sure what was causing the issue. The tech was unable to diagnose the issue on the first 2 visits and Stokleys suggested we bring out and electrician to make sure that wasn't causing the problem. After spending another couple hundred dollars on the electircian we eliminated that as a possible issue. The tech came out a third time when I was home and was able to identify the part that was causing the issue. My problem with this process was the poor communication from the tech, the lack of problem solving ability and poor attitude on the third visit. After he replaced the part the AC didn't come on right away and the tech explained that the system needed to do that to equalize the pressure. Before he replaced the part the AC would come on right away when it worked which should have helped him find the root cause but it didn't. This is one of those cases where you regret getting a deal on Angie's list that turns out costing over $700 vs. the $59 special.

Not many details to give. Technician was able to quickly verify the AC system was working properly, not overdrawing power, confirming the problem I had was the breaker.

They came out the same day that I called. Even though they were busy, they squeezed me into the schedule. This was great for us, since my A/C wasn't cooling very well. Their service fixed the problem and the A/C is working much better. They were professional and very knowledgeable. I would use them again for certain.

The technician responded quickly and stayed late on a Friday evening, which they deserve credit for. That's where things began to deteriorate. His diagnosis of the system as written on the report he gave us was a leak at a valve on the compressor. He verbally indicated to me and my family members that there was "at least one and likely two leaks" in our system. This would comprise of the compressor, coil and copper line set. He gave us a written quote recommending replacement of the entire AC system, including the coil and line set. The company owner also emailed us a final quotation the following Monday for the replacement of the system. I had Six different companies including Stokley's inspect the system and only two arrived at the same, correct diagnosis. I know it was correct because the minimal actions and solution they prescribed returned the system to excellent working condition. The diagnosis' by the two other vendors confirmed there was no leak in any section of the system at all only a failed compressor. Two vendors pressure tested the entire system and no leaks were discovered. Upon replacement of my AC system (only the outside unit, coil and line set replacement were not needed) the system operated perfectly with no leaks or issues. Where this interaction went from bad to worse was when I emailed the company owner as a courtesy (as I did with the other vendors, without incident) to let them know I had selected another vendor. Instead of a simple "Thanks for considering us and keeping us in mind..." he wrote a long winded reply about how we had gotten bad advice and that our system would not work for very long, in so many words. I was shocked he would do such a thing and when I replied back refuting his response, he sent me back another, even longer reply. This has continued for a couple more cycles. I eventually have blocked his email address so I don't receive any further messages from him. I requested a refund of the diagnostic fee but was told by the owner I wasn't due one as Stokley's diagnosis was correct. I know this company has a lot of excellent reviews, and they may have earned them. But for me, they arrived at incorrect conclusions about what was wrong with my system and (like many other vendors) were fixated on providing the solutions they wanted to provide me, not the ones that best fit my individual situation.

I required service twice and both techs jerry and Angelo were excellent. They explained to me what they were doing and listened to what I had to say. Jerry actually pointed out an error that was made in a roofing repair that I was not aware of. As I am putting my house up for sale , any issue to my house is very important to me. We all have experienced dealing with technical folks who speak in their jargon and even speak down to you. It was. Refreshing to deal with professional technicians who are highly skilled and yet take the time to explain the issues and their recommendations . I will definitely use them I the future.

they did a great job would highly recommend

After being completely frustrated with another air condition company last week, who spent maybe 10 minutes inspecting the air condition and then running off in a hurry, it was such a joy to see someone like, Jerry, who really took his time checking everything out. It was also nice that Stokley's Services Inc. cared enough to come out to the house right away, knowing I had problems breathing, being that I have asthma. Tim had answered the phone and he had told me that they had two other customers in front of me. I had called late in the afternoon, but I was hoping they could still could come out right away instead of waiting till the following day. Tim was so professional making sure to call me, giving me updates how long it would be until they would be coming to the house. He pretty much squeeze me in, being that they had a busy schedule, something unheard of now a days! That personal caring and professionalism, makes me a life long customer of Stokley's Service Inc. I highly recommend Stokley's Inc. I would give Stokley's Service Inc. a A+ Thank you, Angie's List, for making me a believer in your service.

The maintenance check went well. The technician recommended a couple of things, but in no way pressured me into anything. The technician and I discussed future maintenance contracts on other items like my tank-less water heater, and furnace. Of noteworthy, the technician arrived on time and explained to me in great detail what maintenance he performed and provided me with some recommendations to maintain my units in peak operating condition. I will use Stokley's services in the future.

We have lived in our large two story home for over 23 years, and this is the third time we have had to replace the air handler. The last time was seven years ago, and was done by a local company that used to have an Angie's rating of A, but has been hovering between a C and a B recently. The other company came out to perform yearly maintenance check and found the condenser coil was frozen, due to a small leak. Please note this unit was seven years old, and if this first company had filled out the warranty card unit would have had a ten year parts warranty, instead of five. We could have just replaced the condenser coil, but would only have received a one year warranty. I sent an email directly to the General Manager of said company, but he never gave us a quote to replace the air handler (and a ten year parts warranty). Sent an email to Stokley's, and Rob replied very quickly. He came out the next evening (our request) and looked at the problem, explained our options and gave us a quote. We made a very conscious decision to leave our old company, and have Stokley's do the work. On the morning the work was done, I received a call to let me know they were on time and on the way. An extremely professional team of three men arrived, introduced themselves and again explained what they would be doing. They showed me the new Air Handler, and told me how they would be installing it in our very hot attic. They felt there was not enough decking to work on the unit, and they went and picked up plywood, cut to fit the area at no extra charge. The removed the old unit and made sure I saw it, and spent about eight and a half hours on the job. They improved the existing layout of the unit, and the exterior drain, and even took my cell phone to take a picture of the work they had done. They cleaned up and removed all materials, and thanked us for the business. We were able to use a $200 coupon that Rob gave us, to help lower our bill. Excellent company, professional and well trained technicians.

Our A/C was in tip-top shape except for cleaning. Angelo was very efficient and courteous. We are very satisfied with his work. Would definitely use them again!

The guy that came out was here a while and he did a lot for the price. He cleaned the pipes and I can't remember anything else that he did, but he did a lot of work. He was here about three hours. He's real pleasant. He did his job, it was in the attic. He just wanted to get his job done and he was pleasant all the time and he was concerned about going through the house, he took off his shoes and all that.