Our company is a second-generation, family-owned business that has provided quality pest control services to the Hampton Roads area since February of 1970. Our goal has always been to provide honest, dependable, and professional service to our customers. We are proud of our 43 year history and we work diligently everyday to continue that level of excellence. Our Owners, Karen and Bill Pye, hold VDACs Commercial Certified Applicator licenses in: wood destroying insects general pest control turf management and ornamentals and are in the office or the field every day Our technicians are all Certified Commercial Applicators with the Virginia Department of Agriculture either when they began employment with our company, or within one year of being employed. This is done to ensure their level of training and expertise is up with A-1′s standards. Our office personnel are Certified Registered Technicians as well, which gives them a firm grasp on pest control services and allows them to be as thorough as possible when answering your questions. Our owners. technicians, and office staff attend monthly training and safety meetings plus Virginia Department of Agriculture(VDAC) training sessions and training sessions offered by our product manufacturers. Additional DBA - A-1 Pest Control, Tidewater Crawl Space Solutions, A-Aardvark the Exterminator.
Business highlights
54 years of trusted experience
Family Owned & Operated
Eco Friendly
Services we offer
General Pest/Rodent control, Termite & Moisture control including dehumidifiers, french drains, fungi treatments, sump pumps, adding sand to crawl, vent & access wells, etc. Termite pre-treatments, Certification Letters for real estate sale or refinance. No charge second opinions and free estimates. Fully-staffed office every day to answer inquiries, quote standard prices and explain services.
Services we don't offer
Lawn mowing, general lawn fertilization & termite bait systems.
Description of Work: Pest Control/Exterminating. They come out and spray on a monthly basis. Termite inspection. Moisture estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa L.
07/2015
5.0
pest control
 + -1 more
It worked out very well. We are having termite treatment as well. The additional was like 10%. The main like is the use of getting appointments.
Description of Work: I did usedA-1 Inc Exterminators.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$701
Diana S.
07/2015
5.0
pest control
 + -1 more
Staff is very professional and very thorough. Very valuable service for the price!
Description of Work: Thorough inspection for termites and other pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Yvonne W.
07/2015
5.0
pest control
 + -1 more
Prompt service, courteous service. Came with a guarantee.
Description of Work: Spray for pests, bugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$122
Baryn G.
06/2015
4.0
pest control
 + -1 more
It was adequate. They did nothing bad. Their price was good.
Description of Work: It was a big deal purchase of $99 for Termite/Pest Inspection & Treatment.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Elizabeth B.
06/2015
5.0
pest control
 + -1 more
I recommend them highly. They were really helpful. They are very good. They were very professional, nice, and went above and beyond. What stood out the most about them was that they just seemed extra more helpful than your typical employees. They were really great and I have been recommending them to friends. I tell my friends how helpful and economical they are. There was no additional cost to the $99 Big Deal.
Description of Work: I purchased a Big Deal for A-1 Inc. Exterminators. They did a moisture inspection and they sprayed for pests outside the house. They offered to come back to do a recheck if we needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Remica B.
06/2015
5.0
pest control
 + -1 more
Wonderful service. They inspected for moisture, termites and sprayed inside and outside for pests. I also received termite coverage for a year.
Description of Work: Termite inspection and general pest treatment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Winifred G.
06/2015
5.0
pest control
 + -1 more
It was a routine service that went well.
Description of Work: Inspected for termites and sprayed around the perimeter of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Christine S.
06/2015
5.0
pest control, insulation
 + 0 more
Provider was prompt and easy to work with. He provided us with information about the work, what to expect, how long it would take, etc. They came out a few weeks later to check the status of the work. Great quality and customer service!
Description of Work: Removed debris in the crawl space and updated vapor barrier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Brenda H.
05/2015
5.0
pest control
 + -1 more
I was so impressed with their service. He was on time, explained everything well, answered all my questions, and left me smiling. Great experience.
Description of Work: He inspected outside of house and garage, went under the house and found a water leak that we had just been informed about yesterday. He made suggestions of how to deal with leak (call plumber) and what to do to prevent mold under the house. He brushed down cobwebs outside and sprayed for termites and other creepy crawlers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Timothy R.
05/2015
5.0
pest control
 + -1 more
We were so happy with the service we signed an annual contract
Description of Work: Provided pest service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Stephen N.
05/2015
4.0
pest control
 + -1 more
They're friendly. They're careful about what they do. They don't make a mess in the house. They seem to be efficient.
Description of Work: We use A-1 Inc Exterminators annually. They do information about termite treatment. We get an annual termite inspection.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Marianne C.
05/2015
5.0
pest control, insulation, basement waterproofing
 + 1 more
Leo was our technician. He was very knowledgeable and professional. After inspection, he gave us our estimate for termite treatment and pest control. Also mentioned, after checking the crawl space that extra vapor barrier is needed. Expensive for that portion but comparable pricing for termite and pest treatment. He gave us our termite warranty. No termites now but our home is 7 years old and termite preventative will be needed.
Description of Work: Bought the special for termite inspection and 1 year warranty. Checked entire home inside and out for termites. Also checked for pests and moisture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Timothy M.
05/2015
5.0
pest control
 + -1 more
When we came in they did pest control around the yard and the porch. But now they only do under the house. If we have any problem, they offer services accordingly. Cost is very reasonable and they are professional. They are very knowledgeable and they don't try to sell you something that you don't need.
Description of Work: We have contract with them for almost 15 years. They go under the house to check for any signs of termites or any other pests. They give us a review and tell us about services that we might need.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Deborah H.
04/2015
2.0
pest control
 + -1 more
They came out the 1st time to do a termite inspection in March; their inspector noticed a leak and brought it to our attention. He recommended for us to get a plumber to look at the leak. We had a plumber go take a look at it and he found no new leak. The plumbing service call cost $105.00. A-1 sent me a letter wanting to know what we had done in order to comply with what they noticed regarding to our house. We let them know there was no leak. The next day A-1 was coming back to put vents in for 260. I thought they should split the cost of the plumber because they told me I had a leak and the plumber service call cost me an additional $105.00 that I didn't need. I did let them come out to finish the work with the thought they would compensate us for the unnecessary plumber service call. Also when they did the inspection were dated March 25, said they were glad I was pleased with the gentleman's work and if I wanted to do additional work to give them a call. They told me my termite warranty agreement would be to me shortly, April 20th I still had not gotten that. I had to call to follow up with that and then they sent it to me. They left a bad taste in my mouth by not compensating me for the plumbing service call I did not need, and then told me my paperwork would be there "shortly? and almost 1 month later I had not gotten it. They told me they only send out the paperwork once a month. I feel they should have been more clear and up front with me. Before A-1 told me about this leak I was perfectly satisfied with them. I still need more work done, if they were to compensate me for the plumbing service call I would definitely use them again.
Description of Work: I bought Big Deal with this company.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
$1,000
Response from A-1 Inc Exterminators
First, this member contacted us back in October 2014 and was interested in our Big Deal offer for 1000 square feet of vapor barrier for $199.00. She never purchased the Deal. She had a lot of things going on that she needed to deal with before she did any work with us and asked us to wait and contact her after the first of the year. We did, in January, then February and then in March when she decided to move forward. We had two "deals" going on in late 2014 and because we had been speaking with her for so long trying to tell her we would honor those deals in January, we allowed her to use them in March 2015. She got our Termite Protection Plan which costs $149.00 for half off, at $74.50. Then we still honored the $199 Angie's List Deal for her which she never purchased and had expired, at the $199.00 plus her additional square footage at a total price of $277.96 which would have normally cost $498.96. At this point the member has received a total of $295.50 in discounts for deals and offers that had long since expired. This does not negate the fact that she spent money on a plumber but it should be noted. At the time of her inspection in October 2014 and then again in March 2015 it was noted that there appeared to be a leak in the same spot - in the crawl along the front of the house. Again, two different technicians 5 months apart. We are not plumbers but leaks and/or excessive moisture from any source is conducive to termite infestation so we will always make the homeowner aware. We suspect a leak when we see high wood moisture content in one particular spot and/or staining or fungi on the wood. This suspected leak was noted under or near a bathroom in the crawl. The problem with identifying leaks is that if it is a discharge line, the leaking will only occur when the sink is emptied, or the toilet is flushed, etc. We do not necessarily see a dripping pipe. We told the member about it and then followed up with a letter stating that "we suspect a leak" and the homeowner "should have area checked." It was the member's choice to call in a plumber and further, one that charges what he does to provide such a service; we have no control over those choices. The truly disturbing part is that we still suspect she has a leak since the plumber found none and if she gets a termite problem in that area it will not be covered by our warranty. Moreover, left alone the possibility of wood decay and fungi growth in that area is distinctly probable. The warranties are generated on a monthly basis and so that was the delay in getting the member's out. They are not done one at a time. This is normal procedure. I did pull hers out of the run and issued it myself when I heard that she was concerned about it. Finally, I must add that is quite disturbing to find that the member was happy with everything we did except that we noted a possible leak. Two men 5 months apart noted it. I would be more upset with the plumber that couldn't find it but in this case, the member feels it is us that is to blame. We've done all we can do.
Robert M.
04/2015
5.0
basement waterproofing
 + -1 more
They were great. The work that they did was excellent, and I was very pleased. The price was very fair.
Description of Work: They laid down waterproofing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Vivian D.
04/2015
5.0
pest control, home inspection
 + 0 more
It went well, but the provider missed one area where I consistently get webs. When I pointed out the area, he did go back and remove the webs. He provided a written report of the work done.
Description of Work: He inspected under the house for termites, applied a spray around the house for ants and other insects, and removed webs from the exterior.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
ERIKA C.
04/2015
5.0
pest control
 + -1 more
They were responsive and scheduled the service very quickly. All work was performed professionally and to our satisfaction. We now intend to use them for an annual service.
Description of Work: We purchased a pest treatment, termite/pest inspection, and re-treatment warranty through a special on Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
rebecca J.
04/2015
5.0
pest control, basement waterproofing
 + 0 more
Great customer service! They were very flexible when I needed to changed the date/time of service. The technician arrived on time and was so very professional and courteous. He installed the barrier installation in no time and provided me with the results (good news in this case). In no way did I feel pressured to buy any additional services. He stated that they would be back in a couple of months just to check to see if everything is still OK. I would definitely use A-1 Inc Exterminators again. .
Description of Work: I purchased the big deal Crawlspace Vapor Barrier Installation, Complete Moisture and Pest Analysis
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Nathan L.
04/2015
5.0
pest control
 + -1 more
Went well - worker was very professional and did a fine job.
Description of Work: Performed quarterly inspection and pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Isaac F.
04/2015
5.0
pest control, basement waterproofing
 + 0 more
They did some major service for us a couple years ago, they come back yearly to check and make sure everything is still good. They are very good, I like dealing with them.
Description of Work: They came out to do a check up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Sam P.
03/2015
1.0
pest control
 + -1 more
I don't know much about termite to say about it but in regards to pest control, after about 2 or 3 times that we've called them to come and spray, we still kept seeing pests. So we called them about it and they just tell us they'll use stronger spray. It was a fine at that point because they were consistant and kept their word and was trying. Until about a couple of months later, this person called Karen emails me saying that the house is unsanitary i.e., food left on the table, vegetable plants outside the home, trash bags left home not thrown away. In my honest opinion, if the home is perfect and is in great condition for prevention of pests, why would we get the service in the first place? Which house does not leave any food on the table at all throughout the day? Who throws out trash the moment there is trash in the trashcan? Some of these are just non-sense. Unfortunately I was not home at the time of the report. If I was, I would've declined the report. So ever since October, they have not treated the home for pest control although we've paid off for the whole year up to May of 2015.
Description of Work: On the first visit, I signed up for the termite control and the company representative advertised a pest control program called "The Guardian Plan" which stated that the company will cover all pest issues including coming out to spray as needed.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$1,200
Response from A-1 Inc Exterminators
First, the member spent $459.00 for our Guardian Plan, not $1200.00. It has been unfortunate that the member has never been able to be in the area during the service period because it would naturally be much easier to communicate with him. The Guardian Plan is meant to be a maintenance/preventative program that provides exterior treatments quarterly for a year, termite protection for a year and then allows for interior treatment when the need arises from time to time due to seasonal problems such as ants in the spring, fleas in the summer, mice in the winter, etc. This program would NOT be used by people that maybe had a german cockroach problem for instance, a problem that requires more regular interior visits. It simply won't work and is not designed or priced for that. The occupants of this member's house called every single week for service. We hoped that we could help and tried, making several visits for treatment, but when we realized that conditions were not going to change, I emailed the member on October 1, 2014. I explained what the issues were and even completed a sanitation report to better communicate. There was a problem with a language barrier and although we can speak english and spanish, we could not adequately communicate with the adults living in this home. It was our hope that the sanitation report would help the member understand even though he was not in the area. We certainly do not expect customers to empty trash as soon as it goes in the can as the member suggests but since he has mentioned the sanitation issues, I'd like to expound on that issue. We noted food and debris spilled or otherwise on the floors, food under appliances, excessive grease on stovetop and counters, food and debris in the the dishwasher, bread and food on the floor, food stored in open containers, rodent droppings, etc. There was an excessive fly population, german cockroaches and mice in the home. There was no amount of pesticide application that would correct pest issues under these conditions nor should there be. Our industry and the general population are encouraged to use all means possible to eliminate pest entry and proliferation. One cannot bait for mice or even roaches when there is ample other sources of food readily available. In any case. I never got a response to my email sent October 1, 2014 until March 12, 2015. I immediately wrote him back essentially voicing the same concerns and options I did October 1, 2014 and yesterday he wrote back asking why someone should need pest control if a house was clean. We appreciate and understand that the member has little control over this situation and we have offered him a weekly service program but again, his response was that he should not need that. I had hoped that we would be able to find a way to provide service for this member albeit another type of service but he appears to be determined that conditions remain the same. The member has the value of 2 exterior services left on his program and his refund is on its way.
Lula S.
03/2015
5.0
pest control, handyman service
 + 0 more
It went well. The work was done under the house. They seem to be a great company. I actually got a call from them the other day to follow up with me to make sure everything was still good.
Description of Work: I purchased a Big Deal for $199 for a Crawlspace Vapor Barrier Installation, Complete Moisture and Pest Analysis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Sebastian K.
03/2015
4.0
pest control, animal removal
 + 0 more
The technician was friendly and eager to help. He did what he could but ultimately my rodent problem continues unfortunately, I don't blame the company - apparently it is very hard to catch/remove rodents that "live in between the walls" as in my case, but never venture out into the open. However, I do have to say that the technician seemed sometimes a bit insecure, asking ME for suggestions what to do /where to put the traps, when supposedly HE was the expert. He also did not look very carefully for potential entry points, looking only at the more or less "obvious" places. Still, a lot of service for little money.
Description of Work: Set up mouse and rat traps, returned to rebait and set up more traps.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$89
Mary Sue B.
02/2015
5.0
pest control
 + -1 more
The service was fine. Everything was just great. They were right on time.
Description of Work: They came out and treated pests and termites. They did some De-webbing and sprayed organic spider repellant. It was called the Home Pest Advantage plan.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pest Control,
Home inspection,
Basement Waterproofing,
Insulation,
Animal Removal,
Plumbing,
Heating and Air Conditioning,
Handyman Services,
Lawn Fertilization & Treatment,
Foundation Repair,
Structural Engineering,
Finished Carpentry and Woodworking
FAQ
A-1 Inc Exterminators is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:00 PM
A-1 Inc Exterminators accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, A-1 Inc Exterminators offers a 5% senior discount.
No, A-1 Inc Exterminators does not offer emergency services.
Yes, A-1 Inc Exterminators offers warranties.
A-1 Inc Exterminators offers the following services: General Pest/Rodent control, Termite & Moisture control including dehumidifiers, french drains, fungi treatments, sump pumps, adding sand to crawl, vent & access wells, etc. Termite pre-treatments, Certification Letters for real estate sale or refinance. No charge second opinions and free estimates. Fully-staffed office every day to answer inquiries, quote standard prices and explain services.
Lawn mowing, general lawn fertilization & termite bait systems.