A-1 Inc Exterminators

We used A1 exterminators for several years. In the beginning we used them to change the dehumidifier filters. We started using them because the previous owners had used them to redo the crawl space and install a the humidifier. At some point we also started using them for pest control. We did their Guardian Plan from beginning. The guys they sent over were nice and courteous and always helpful. We were pleased with service until we were selling our home and records of services provided were requested and they refused to give them. We were needing information on if they had caulked some cracks in the foundation when they sealed everything when the dehumidifier was installed. I even had the previous owner call and give them permission to release this information. They accused me of trying to get information out of them that didn't belong to me. Funny thing is, there were absolutely no issues, but they were immediately defensive and accusing me of being in a bad place with our buyers. She talked over me to the point and was so rude, I told her to shut up. That was the end of anything I ever wanted to do with them. Had the owner of this company not been the rudest person I have ever dealt with in my life, I may have left them a good rating. Based on how she treats a customer of 4 or 5 years, I could never recommend them to anyone. Read their reviews yourself. Their bad customer service speaks for itself. When I mentioned this company to the buyers real estate agent, he confirmed that they weren't reputable as did the escrow company that did our closing.

I've never had a problem with them.

We have used A-1 since we purchased our home and they have done the yearly inspections. Any noticeable termite activity was always promptly take care of. We recently had them redo the whole house exterior treatment when more termite activity was noticed. The tech that came out to do the inspection and treatment seemed very knowledgeable and was very thorough. Overall we are very happy with the work provided.

Everything I have hired A-1 to do has been done with care and professionalism.

The technician was prompt, polite and thorough. The company also followed up with a phone call, and I chose to purchase their annual inspection and warranty package. I was and am very pleased with their service.

The exterminator was punctual and pleasant. They got down to business and where completed with the work in less then an hour.

They were really good. They did a really good job. I was really happy with them. I even had him do some other stuff and he did it. It was a really hard job. He was under there and there were all kinds of stuff. I didn’t have critters or anything, but people who had lived in my house before had put a toilet in there. I paid him to remove that and he did. He did a really good job and now it’s all clean. Tell the one that did that, that it was actually such a good job. It was excellent, "A+" work. He just really helped me so good, he was so good.

Very professional artisan work. Great results.

It went pretty well. Originally they gave us a bad estimate, and then increased the price. They were fair, and worked with us when the mistake was made to give us what we needed at a very fair price.

Great. Very difficult spot to work on

Horrible service, I have been using A1 for a few years now and until now have had no problem. First off I want to set a basis for my bad review so you can understand where I am coming from. Last year when they did the inspection they recommended enclosing the crawlspace for thousands of dollars because the wood moisture content was high. At the time the weather had been very humid (80% + for over a month) and with an open crawlspace with cooler temperatures would make it even higher. I told the inspector this and he seemed not to care about it or just not to understand it. I told him that warmer temperatures hold more moisture in the air so when the temps drop the relative humidity would rise. With a twenty degree difference between the outside temp and temp in the crawlspace would make the humidity much higher and therefore more moisture in the wood. A few days later the lady at the office called me to try and sell me an enclosed crawlspace package stating that we need to get the humidity down in the crawlspace. I refused and proceeded to get some more estimates on this service. Prices range from $3400 to over $20k depending on the level of service you are looking for. I ended up doing the research and did the project myself with 12mil plastic and a dehumidifier in the space for less than $3000. I followed all building codes to include the required three inch inspection strip below the seal plate and rim joist. All the joists are viewable anywhere in the crawlspace to ensure no termite intrusion. I am not quite done with the space but the humidity under there does not exceed 50% with four points of monitoring. I have not checked the moisture content of the wood since I have got it down that low but I am sure it is extremely low. Mind you that termites love moist wood so with as dry as it is down there, there is a very low risk of termite intrusion. Yesterday one of their inspectors showed up for a scheduled termite inspection, he was on time but not professional at all. Right from the start he was rude; he had a very poor attitude. I am not sure if he was having a bad day or what, once I told him I had an enclosed crawlspace and he immediately said he cannot perform the inspection before he even saw the crawlspace. I convinced him to at least to have a look and he continued to complain that he could not do it because the plastic was too high up the walls. I showed him that there was at least one brick visible between the plastic and the joists. He did not care and started complaining about what little sand was on the vapor barrier on the floor (I still need to clean the remaining sand on it). He then said the needed to call his supervisor to confirm he could not do it. This guy was rude and had a very bad attitude and right off the start offended me because of it. Someone needs to teach him customer service or he needs to get out of the customer service business. Mind you I am not offended with the fact that they didn’t do the inspection but with this guy’s attitude. UPDATE 5-15-17 in response to A1's reply to my review: They claim that I had been warned for years about high moisture content in the wood,this is not true at all, I located my paperwork from 2015 and it did not reflect high moisture content in the wood. In 2016 they offered me their Closed Crawl Dehumidification System which is plastic closing out the moisture areas and a dehumidifier to dry the crawl. This is what I have done except I took it up a couple notches with the plastic. Building code says you must leave a 3inch inspection gap up the walls for the inspector to view the seal plate and the rim joist for termites. They claim that they warned me not to do what they were going to do anyway; at no time did we discuss this matter after they did the inspection in 2016. The owner claims that I approved it through him; at no time did I do so. When I set the appointment I told him about the inspection gap and he said “it sounds like you did your research”. He set me an appointment so the inspector could see it and makes the determination. He also claims that I tried to debunk his finding from the previous year, absolutely not true. I myself went down there and checked the readings finding it read 20%. They were right with their readings, as the humidity dropped outside then so did the moisture content over the next few weeks.Readings dropped as they should have and returned to a more normal reading. After their findings of the high moisture I began receiving estimates on closing the crawlspace to dry it out. The owner informed me that they consider it high moisture if it reaches 20% water content in the wood. He also claimed that I said I had 20mil plastic under there when I talked to him in2016. This is not true, I never said that. I had my A/C ducting replaced in 2014 and because of the work done in the crawlspace it damaged much of the 6milplastic. It needed to be replaced; I pulled it out in March 2017 and immediately installed reinforced 12mil plastic and closed the crawlspace. He claims that I don’t understand conflicting readings, I do understand fully. If there is one thing I really understood from my meteorology class in college was that the higher the temperature the more water the air can hold. So as the temps drop the relative humidity will rise. This is why humidity goes up at night and drops during the day. He also claims that I was not aware of high moisture, this is again not true. This was a large reason why I had someone come in and replace the ducting; water was condensing on the colder surface of the old ducting. I would get puddles under it on the plastic and wanted to have it sealed up better and R8 insulation onit to minimize this condensation. He also claims “a bad taste in my mouth”, not at all. A1 provides a service; it is their right to refuse to do that service if they don’t feel comfortable with it. I have no problem with this, I would do the same. I wanted them to at least look at it before they refuse the service. This inspector refused it before even looking at it. He was rude to me right from the start and he was set on refusing the service no matter what. Not sure if he was having a bad day or what but either way he should provide better customer service. Although I may not be a qualified inspector, I feel comfortable monitoring the crawlspace for termites to insure integrity of my home. That was the only reason I had A1 out every year, that and I am not sure why I thought it was a required inspection but it’s not. Doing this inspection myself saves me money in the long run, I respect A1’s refusal to not do it or warranty it.It is their right just as it is my right to review their service. I would rate this service call an A but they fail in professionalism due to the inspectorspiss pour attitude.

These guys are awesome at eliminating the little crawlers!!! I tried using Terminex but had no luck getting rid of the ants. Every year i would have them in the master bath and the kitchen and no matter how much we cleaned they were always there. First visit from A1 and we no longer had ants, even 3 years later we still don't have ants. I am really happy with their service and would highly recommend them to anyone that has trouble getting rid of pesky creatures.

It went well, came on time, the guy seemed very efficient. Did an inspection of the crawl space and then set up an appointment to come out and spray the space. It was awesome!

Very nice job. Old plastic was removed and replaced with nice heavy gauge plastic.

No issues. Prompt, clear and thorough.

The person who came was good. He explained what he would do, then went ahead and did it. When he was done, he gave me a report. He didnt find any bugs. My one hesitation is that 2 days later I had one of those tree roaches back in my house. That was what I called them about.

The service turned out great. The service was very quality. They were professional and knowledgeable. I would recommend them because of their professionalism.

It was fine. They were pretty quick.

They were recommended by the realtor.

They are respectful of my home. There have been no pests. I've been using them for a number of years ever since we purchased the home, about 15 years or so.

THE OFFICE PERSONNEL AND APPLICATOR WERE GREAT! ALL CONTACTS WITH A 1 WERE PROFESSIOAL.!

He came on time. He was professionally dressed. As far as the service he provided, we didn't have any bugs.

It must have been very smooth and easy. I think it went fine. They did a great job. They were prompt in getting back to me. They did what they said they would do. They offered to come out at my convenience.

A different company had told me I needed total encapsulation of my crawlspace. However, A-1 Inc Exterminators came out they quickly identified there was nothing wrong with my crawl space. Therefore I obtained a refund of the $199 Big Deal. A-1 Inc Exterminators didn't charge anything for the visit or analysis completed.

The service was great. Staff was very professional and took care of the inspection quickly.