Response from Dos Amigos Landscaping & Grounds Management
All of us at Dos Amigos Landscaping are a bit confused by this review. Here is the email chain that shows our conversations with the client: 8/24/2015 First Email From Client I am interested in having my lawn aerated. My lot is approx. .5 acres but only 8 to 10k is actual lawn. I live in the Pantops area. Can you give me an idea is you can perform this task and an approx. cost? Thanks Client Dos Amigos Landscaping & Grounds Management 8/25/2015 Thank you for reaching out to Dos Amigos with your estimate request. Based on the square footage you provided I can give you an estimate price for performing aeration only of $175-195 (based on the 8000-10000sqft). We would still need to take a look at the property to confirm a price. I can tell you that for our full Fall Aeration Service (that includes aeration, overseeding, fertilizer, and lime applications) for 8-10 thousand square feet the charge would be between $342-$375. We can give you a more formal estimate that will list materials in an itemized fashion if you like. We would just need the following information: property address, telephone #, and an email address to send documentation to. Let me know what you think and thanks again for contacting Dos Amigos! -Daniel J. Martin Business Manager Summary We gave the customer an estimate within 24 hours of receiving the original email from Angie's List. He asked for the estimate to be broken down into lime, fertilizer, overseeding and aeration. We provided a detailed estimate within three (3) days of receiving the request for a formal estimate. It should be noted that sending emails through Angie's List slows the process. Many times, an Angie's List email will take up to 24 hours to go between the two parties. The estimate could have even been delivered sooner if Dos Amigos had the address of the client but we were delayed while we waited on the Angie's List email with the customer's address. In addition, it should be noted that : (1) The customer never asked us to come to his property (2) In many cases, we are providing an estimate based on square footage and to calculate the square footage of a property DOES NOT require an onsite visit as there are numerous computer programs such as Draft Logic and Google that will accurately calculate the area. (3) The customer provided a review for us on Angie's List based on an estimate but our company has done NO WORK for the customer but still got a review??????? (4) The formal estimate that was provided the customer was within 10% of the estimate provided in the email chain above While Angie's List has many good features, having your company receive a review when there has been NO WORK completed is not an entirely fair process.