The Cleaning Authority - Chantilly

As advertised!

I am pleased.

Overall, very well. However there were a few times that a few things were missed that should have been cleaned.

I have the team come every two weeks and am very pleased with their work!

The team assigned to our home is professional, friendly and courteous. They do an excellent job and are well worth the cost, which I consider to be reasonable.

Have been using TCA for a while for general cleaning once a month. Basic Services: Vacuuming, surface cleaning, etc. Rotate areas every other cleaning. Nothing extraordinary. Cleaning is fine. Never as detailed as I would like, but that's a personal issue -- I am just picky, and they are doing what they are supposed to be doing. Scheduling: I prefer to be home when they come, so I am home promptly at 2pm to make sure they can get in -- it's never 2pm like scheduled. I think it's the nature of the business. I am flexible since they have last-minute cancellations and have to change locations quickly, but my wish is for it to be a firm time every month. I have a relative in the same biz, so I understand a little more from behind the scenes and can chill out about the timing. Customer Service: Quick email responses to my questions and scheduling needs.

Awesome - Have had them for five years, always thorough and great and friendly customer service!

They are wonderful, cheerful, do a great job speedily.

I have been using them for two years or more and have been very satisfied. I am able to find out the day before what thirty minute window they will arrive in, and they are pretty prompt. They do a decent job cleaning, better than other cleaning services I have used, and the price is a little less, very reasonable. If you're not going to do your own cleaning, they are a good alternative.

We have used the Cleaning Authority for twelve years and have always been very happy with their work. The workers are friendly and trustworthy, and the administration is very responsive. They will work with you if you need to make changes to your schedule, and are very good at keeping you informed. We have been very happy with this company and have bonded with the people cleaning our home.

All services of The Cleaning Authority have been performed professionally and thoroughly.

The Cleaning Authority has been cleaning my house (two houses now that we've moved) for about 6 years now. They always arrive on time, and they are always very detailed oriented with their cleaning. Sometimes I come home to find that they did extra things that are not in the cleaning agreement like making the bed. They use a rotation based cleaning system that we've found to be very effective. We have very little time for cleaning, and this service we've been able to eliminate most of our house cleaning duties. They take care of all the stuff we don't want to do, and they do a good job at it. I'd definitely recommend them to others seeking a reliable and trustworthy cleaning service. Also, the manager there and the owner have always been very professional and accommodating. They are fair with their prices and service compared to the service we had used before them. We've never experienced any 'issues' as some have on this forum, but the few times we've had to interact with management to reschedule cleanings, they have been very easy to deal with and absolutely professional.

They do a awesome job and use there supplies (green company ) always looks nice when you come home to it and they leave you a list of what was done, a list signed by the cleaners and on occasion supervisor stops in and also signs !!!!

It didnt go, because they didnt want our business!

I have been using The Cleaning Authority for the past 10 years and would highly recommend them. They do a great job, very thorough. I love the cleaning rotation system they use to ensure my whole house is clean. The cleaning team is professional and polite. They pay attention to details. The office/schedule staff is flexible when I need to change my regular cleaning date due to business travel or vacation. They are also accommodating when I need to have additional services. I would highly recommend The Cleaning Authority.

We signed up for The Cleaning Authority long before we joined Angie's List. Initially, The Cleaning Authority provided excellent cleaning, but that standard seemed t oxlip over the 3 years we used the service. Also, I noticed that our walls and furniture seemed to be getting rough handling, and dings and scrapes were building up. In November 2012, we had the first floor remodeled: it was painted, had hardwood floors installed and purchased some new furniture (this was when we joined Angie's List). I called the owner to specifically explain that I had trouble over the year with dings and scrapes on our walls and furniture. I explained that after our remodel, we did not want this to continue. I asked if she would be able to speak with the cleaners, and explain that they needed to take care not to drop things on the floors, including the vacuum, or run into the walls, especially around corners and on the stairs. She said that it would not be a problem at all. Well, we used them 2 more times after the remodel, and saw dings in the brand new wood floors, and a scrape in the wall through the paint and into the dry wall. I called and complained and the owner did not seem to even care. I cancelled the service. After that, I checked on Angie's List and found that the reviews were poor. Too bad I didn't check while I was on finding flooring and painting service providers!

Mostly I was satisfied with the work performed by the crews. Then a few weeks ago I came home to find one of my cats had been shut inside a bedroom when they left. The door was latched, no windows were open, so the door didn't swing shut by itself. When vacuuming is going on, cats tend to hide under beds, and this service is well aware that I have cats - they have to vacuum litter and clean around two litter boxes. My cat dug up the carpet by the door, trying to escape. I contacted the company and was astounded by the attitude I got from the owner, Ron. He said my cat caused the damage, not the crew, and the contract I signed said they were not responsible for damage caused by my pet. He said his crew couldn't "control my pet" and that some clients want doors shut afterwards and it's too hard for his crews to keep it all straight. He did not offer any consideration until the 4th or 5th e-mail, by which time I had realized that he had no integrity. Bottom line - if you have pets, do not use this service, and if you want to hire a company that respects its customers, do not hire this company.

Had them come in every other Friday for about three years. They banged vacuums into very expensive furniture, resulting in damage. They also broke several family heirloom items that we complained about, but never received compensation for. They sprayed floor wax onto furniture and on our walls, which we had to have repainted, and also banged vacuums and other cleaning implements into walls and wainscoating. Overall quality of cleaning was generally okay; they seemed to be working hard for at least two hours per visit (only two people living here, so not a huge mess). In all, I think we were probably dumb for keeping them as long as we did. As one other person mentioned, at first, they were great and sent the same crew every time. Later, that gave way to what seemed to be temps, most who could not understand a word of English. So, whenever we were home and tired to ask them about correcting something from a previous visit, it was like talking to myself. They would nod and smile, and essentially ignore us. When we noticed, early on, that they would bring dirty rags, mops and odd looking cleaning products, we insisted that they use ours. Unfortunately, that was also an issue, as they did not seem to be able to read the labels to use them properly. I could write a book about that by itself.... They seem to have become an entrance company for people who have just entered the country, though I have no idea if they are here legally or not.

Initially they were Good, they sent the same crew almost every visit. Over the past year they have been sending various crews with mixed results. One visit resulted in a few broken items in the house. One was a handmade item that was not replaceable/repairable. The other was no longer available so we provided them with information on a similar item at their request. They delivered a different item, then they took it back and told us to procure and they would credit us. The issue remains unresolved. The current level of service is far below the initial contract period and we will be looking for a replacement service.

At first we were OK with the cleaning provided by this company. Since we did not want to provide keys, we had them come every second Friday morning. Then we noticed that the cleaning they do is not all that thorough, even though they are supposed to concentrate on different areas with each visit. We paid $138 for the first two "thorough cleanings", then $98 for each visit after. While the ladies moved our papers and knick-knacks every single time (even though they were in the same place they were put last time), some other things, like small plants, were not moved to clean behind them. We had to ask them to move the plants and clean behind them. They're supposed to have a supervisor do surprise checks on how they clean, but nothing is ever found by the supervisor. I finally had to ask one of the ladies to clean our blinds, which were obviously dirty from day one. When we went on vacation, we wanted to cancel two sessions. We were told that we would have to pay for two new "thorough cleanings" for $138 to get back on schedule. Shortly afterwards one of the ladies broke a porcelain knick-knack. The supervisor recorded the incident, but there was never any apology, nor any offer for recompense. Recently we noticed that one of our formal dining room chairs has two scratches on one of the legs. My wife knows that they were not there the day before the last cleaning, because she had removed some items from the china cabinet right beside it. The day after the cleaning she was putting items back and saw the scratches. We're guessing they were caused by the vaccuum wand. My wife tried to speak to someone about the broken porcelain and the chair and was told that she would get a call back, but nobody ever called. During a second call she was told the same thing and then insisted on talking to someone. The owner/manager asked my wife what she wanted them to do about it. She told him that the porcelain item was purchased overseas and could not be replaced and that she would like to hear from the company what they would offer. The manager asked for a picture of the chair. We never received a call back on this. So I sent a follow up with pictures and let the company know that we no longer want their services. Nobody ever responded.

It went very well. We paid by credit card which they allowed. The first time they came to my home and explained that they do what you want and if you do not want the whole house that is fine.

It went fine, as this is probably the 5th cleaning. We have them come every other Thursday.

We had a bit of email connection with them trying to figure out the possible different time frames to do the house cleaning and they were very responsive to my emails and all my different questions. Then I asked them for the quote and they took a lot of time with me. In the end we ended up using them for one time clean just to see how it went. Then we were going to decide whether we want to go and use them on a regular basis. The one time clean they did was excellent and we still haven’t decided what we wanted to do or whether we want to do more frequent. They had three ladies come out and they spent every three hours in our house. Our house is a fairly large house and they did very nice detailed work. I was very pleased with their work.

Cleaning Authority is very easy to work with in terms of scheduling. If we ever need to cancel or reschedule they are very responsive. If there is something that they do that I don't like they will adjust their work to meet my needs.

For the 1st cleaning I was present when they arrived but left soon after. When I returned I noticed some details that had been missed. At the 2nd cleaning I mentioned what had been missed on the 1st cleaning. Again, I left and when I returned, I noted that while they cleaned the areas missed the 1st time, there were items on the rotation area slip left undone. Disappointed, I called and spoke with the Operations Manager. I was stunned by her response. There was no apology, she made statements such as: "We clean over 60 houses a day and no one's complained of this many things", and "No one is going to clean your house like you do". The team and a supervisor, who, by the way, was very polite and apologetic, returned the next day and completed the cleaning. Although the general cleaning was OK, the detailed cleaning continued to lack thoroughness during subsequent visits. Additionally there seemed to be very little concern whether I was satisfied with their services or not.