Get matched with top patio repair pros in Broad Run, VA

"From initial interview to final walkthrough, the folks at HIVEX were professional, courteous, and communicative, to the highest degree. And while the overall job was not very complex, the quality and attention to detail were outstanding. We would definitely recommend Jess, Bob, and the rest of the HIVEX crew to anyone looking to have their basement finished. The only fault we could find is that they /only/ do basements, or we would hire them for other remodeling work."

"From initial design meeting to project completion Thomas Custom Builders kept promises, delivered outstanding work on time and on budget and exceeded our expectations in every way. Their on site team did everything they could to keep the work place clean and tidy so as disrupt our home life as little as possible. Team leadership kept us informed and made sure our questions were answered promptly. They are excellent tradesmen with exceptional skills. I’d give them 10 stars if I could."

"Was very responsive and did an excellent job."

"Working with ashmasters was nothing but a wonderful experience. We had scheduled a date and it was going to snow that day. They worked out the schedule to most importantly keep everyone on their team safe and also to complete our job. Wonderful result, awesome experience!"

"Job was performed in a timely manner. Great communication throughout project. Site kept clean during construction."

"I had 5 contractors bid my deck, HD came in with some fairly decent discounts and seemed very professional and dedicated. The design phase was fairly smooth, I chose the signature package with LED lights on the rails with the caveat that I would choose the colors after the samples were dropped off. I sent off an email after I chose the colors that I wanted to the POC that I was provided. Two weeks ahead of the scheduled start date they dropped off a series of pallets with all of the material on the side of my yard, after I called and questioned the timing and effect it would have on my grass, they moved up the start date by a week. Demo went well, except for the cleanup. I had to pick up several bags of trash and nails that were left behind and they damaged a downspout on a completely unrelated area of the house when dumping the old deck over my fence. The install seemed to be going fine until I looked at the colors of the decking and it was not what I had indicated in the previous email. I went ahead and went with the colors that were provided, they were fairly close, and I am somewhat ambivalent in regard to color. Things began to slide rapidly from here, I had 4 support pillars previously with a downspout running down one into a drain that runs under my patio, which is brick. They had a 3-pillar design that completely disregarded the drain and the downspout. When I pointed this out, I was assured they would run a line under the patio and tie it in to the drain. The deck itself was put together in fairly short order, about 3 days. I had several discrepancies with the install, one board was rip-cut and very jagged and the V supports were not aligned to the edge of the support beams, no right angles and mis-aligned. The PM assured me someone would be out to fix it shortly. We are now 2 weeks into the build and 4 weeks with the construction material laying in my yard, grass is dead at this point and I am getting frustrated. They come out and fix the mangled board and the V supports and the deck itself is done. I still have a damaged down spout and my patio has a gaping hole with my drain sticking up out of the ground. About a week goes by with ZERO communication from HD, I’m outside looking around and notice a 3 inch gash in my paddle board. At this point I email the owner and offer to go with another contractor to fix my patio, damage to the spout and tell him about the p/b. He offered to buy me a new p/b, that was nice but missing the point entirely, he was aggressive and agitated, mentioning several time “I built this company” and only concerned about getting paid. I fixed the p/b myself. He assures me that someone will be out ASAP to fix my patio and that they will find similar brick for the repair. I explained that that particular brick was the only option and provided the information where it could be purchased. About a week later the patio crew came out, tied the drain in and laid the brick as it was before, leaving me with about 60 extra bricks to store, including the ones that were partially cut and completely useless to me. Inexplicably there is also white spray paint on a 4 brick section next to one of the pillars In summary, the deck itself is about 4 stars. Service, communication and execution of the project are one star, hence the 2-star rating. I do not recommend this company."

"Great! Alex was very responsive as the program manager and Franco and Marcus were very professional in all their carpentry work!"

"Terrible experience. We contracted with Prime Custom (Kamil) to do a full bathroom and kitchen remodel in 2021 and we have had tons of issues. Their license # 2705166476 that they were operating under has been REVOKED as of May 2024. You can check this for yourself by going to the Virginia state website [*** Link removed ***] and entering the License # 2705166476. Yes, the name on the VA state website is different but they were operating externally as Prime Custom. As proof, I have attached a picture of the contract which shows the above License # , and Prime Custom's name. They are now operating under a different license # 2705173804 which I find highly unethical. I have already filed a complaint with the Virginia Department of Professional and Occupational Regulation and they will investigate if any laws were broken. Before considering doing business with Prime Custom, or any other contractor, please ensure that you look up their license number on the above Virginia State website. Summary of my experience: - Bathroom: The shower has developed a major leak which is going through the bathroom floor into the lower level. See pictures. I am contracting with another company to fix, which is going to cost thousands of dollars. Kitchen - It failed gas and safety inspections multiple times. To this day, I am concerned about the structural integrity of the load bearing wall in the kitchen and am contracting with another company to fix. Hopefully, this review can save others from the extremely frustrating experience that I have gone through."

"They are not trustworthy at all, apparently I was trying to contact them but they were not available a few months ago and they did not even take the time to contact me. because they didn't answer the calls. a business that says it is open!"