JES Foundation Repair

Of the seven crawl space repair/water mitigation companies that bid on this job JES was BY FAR the best prepared, most professional, most helpful, and had the widest selection of possible "fixes" to my situation. They were not the cheapest and I seriously considered going with a different competitor--until I did the background research on the companies. I particularly appreciate how helpful these guys were, particularly Russ Nagel, in suggesting various alternatives and talking through and thoroughly explaining what could be done and what needed to be done. If you want cheap, go with cheap. If you want total, friendly professionalism, I highly recommend JES. I would certainly go back to them in the future.

Tried to shift time line around to suit company. Told need 2-3 days in between but office tried to do work to complete earlier than scheduled and tried to complete next work the next day. Told them no then the workers called the next day to do the work.

Excellent company, employees and work ethics. They did quality work and after job, cleaned area well.

JES performance in executing the job is very professional and quality of services is outstanding, that exceeds our expectation. From the initial inspection by JES REP Chris Yi, the work package was carefully presented and explained, which was very easy to understand. The work site supervisor Amador explained the details of worked done, very professional to deal with, and true to his words. Three weeks after the work done, Chris came back and follow up to fine out if things are working properly to our satisfaction and verify if all the warranty documentations received by us. I will highly recommend JES of VA Beach to my Friends and our neighbors who wishes similar repair, or Waterproofing job.

This company is one of the most deserving of a negative ten stars. They did a good job on getting the mess under my house cleaned up and I was impressed for years. Then the problems started. They had put two pumps and a humidifier under the house, and it worked well for several years. Then last year I noticed that the pump was not pumping any water out the the drain at the street that I had rigged up. I called them to come check it and hey said everything was workings. Then they checked for the mold smell under the house and found Black mold under the house. They had assured me this would not happen and that the humidity under the house would be OK. Not So. They had charged me $16,000 to do the work, and gave me a life time guarantee. Then they told me they could spray for mold and it would cost me $3,000 more dollars. After I got off the floor, I called another company to crawl under the house and check it out. Yes the mold was there, but also discovered that they had no GRI installed and they had just jury-rigged the electrical wires under the house, with some orange extension cords. What an idiot I was for trusting them. They had no system set up to tell me if the pumps were working and the dehumidifier. They told me after the inspection which I paid $200 for that one pump was not working so they just unplugged it. No explanation to fix it or replace it. Then the company I had go under the house, told me that under the bay window, they had not wrapped the house or enclosed with plastic like they said they did. Standing water was still under there. What a smelly mess. Even though their "inspector" told me everything was OK. Now I have a sign in my yard telling this story. JES did work for me. JES lied to me. JES did not honor contract. I would not hire them again. I will leave it there till they fix this mess. I could tell you a lot more, but if you are thinking about hiring this company, please do no do it. My wife is so mad at me, and I deserve it. I have been a state registered contractor since 1971 and have never seen a more disreputable company.

Workers conducted themselves as true professionals and cleaned up after themselves.

Company showed a lot of respect for me and my property. Super job and relationship with the initial inspector.

They were so busy this summer it took 6 weeks to get on the schedule and then 20 minutes before the scheduled estimate the inspector called and said he had an emergency. My return call to the inspector was not addressed in 4 days. When they finally got back to me and realized I wanted to buy their most expensive service, then the customer service got better. They even had people come out to observe my foundation repair because apparently it was fairly rare, and very pricy. When the work crew showed up to work on the day of the job they asked me where they were supposed to drill to install pylons, they didn't have a properly documented work order and the inspector and job supervisor I was working with was not on site. Not very professional to not know where to drill since they were drilling holes inside into the floor of my house. The peace of mind for me was worth the cost but it was clear from the attention my job got it was rare. The crew attempted to clean up after themselves but I found splattered concrete here and there on the walls over the coming weeks. I would absolutely hire them again since I know I don't have to worry about my foundation anymore and the quality of work was great but would warn anyone else to keep a close eye on the job and keep handy the cell phone number of the supervisor that should be on the job since they won't be on site the whole time.

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I didnot check any other contractors, wish I had, the price was very expensive some of the work I had to make them do it over

On time, clean and professional.

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Good company! Did install on a Saturday and finished in the same day

Professional, knowledgeable, curteous... from office, to sales, to crew. A job well-done! My husband underwent emergency open heart surgery during my install, and Evergreen went above and beyond to accomodate me. We even got a call from the owner to see how he was progressing. Now, that's custome care!

All members of the JES crew were excellent and very professional. Work and cleanup was performed that exceeded my expectations. I will use them again for other projects.

Were friendly and quick to respond. Had a delay in getting permit completed which threw off me having to reschedule a delayed delivery of bobcat to work on front yard. They compensated me for this which was great Cust. Service. Took all plants out and replanted almost exactly. So far work has held up and we have been satisfied.

From consultation with foreman before beginning project, start of project and during project to completion was executed professionally and timely. All questions was answered satisfactory and exact without any lingering uncertainty. Any requests made was acted upon without any hesitation. Assurance of future assistance needed was guaranteed. Office was efficient in scheduling and confirming appts. or any other matters. I would highly recommend JES.

This company delivered - I found that they will work with you $$ if you are committed to the work to be performed. They did provide professional results in the stabilization work I had done. Straight forward pros. They will be the only choice in any future work.

Great Company.

none

The Lifetime guarantee is a lie!

Chris was very pleasant and thorough in his explanation of the product. After our initial meeting I had called him a few times b/c I was still feeling a bit unsure of whether I wanted wall anchors or carbon fiber straps. I had been reading a lot of different things online and had also heard things from another foundation company - all of which left me very confused. Chris addressed all my questions very confidently and knowledgeably and I felt more sure of my decision. After the work, any issues that I spotted were taken care of immediately. Thank you everyone!!!