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"Tom Dunn owner of the company, just left the job saying he can not do anything for the leaking door .. brand new door continues to leak. He will not take phone calls from me. He was shrewd as he told the BBB it was the sliding door companies problem. Tom was the contractor and did not complete the job. He said the blinds were supposed to be like that. I have a full correspondence of texts from Tom throughout the whole mess. You can see in the attached photos this is how the was tried to be fixed. The company he dealt with told me it was Tom’s problem. The company said it was NORMAL for the door to leak. Which now leaves me with the problem as Tom will not come forward and have the door fixed or replaced. He stated he is not putting another door in. I paid cash for a discount and Tom will not produce a receipt for me. This is the truth... I would never speak poorly of any situation or person. Updated 4/7/2021 ABSOLUTELY HORRID I used Culpeper Window and Siding for a Sliding Glass Door Job. The Manager Tammy replied to my original review. The Door was a high end door to begin with, now the last door is the lowest grade. The fact of the matter is the whole brick wall was removed by Culpeper Window and Siding to put in the new Sliding Door. Not once was the the entire sliding door removed and the foundation around the door checked. The door has always leaked, from the BEGINNING lady manager and continues to leak. Tom the OWNER has seen it leak and I have documentation of that. I will post the next picture when it rains. I have the documentation from Tom DUNN , the owner that states he is NOT putting in anymore doors when I told him the water was coming over the ledge onto the dining room floor. So as for your comment you are "Committed to making sure we provide solutions when problems arise" is FALSE. The statement by the lady manager "service" is FALSE. In this case those 2 statements do not apply to this customer. This has been on going from the day the job was "finished". There has been no solution granted. The solution for TOM DUNN , OWNER was to walk away from the job and leave me with a leaking door, blinds inside doors do not work. Fix the door Tom like I kept asking....TOM DUNN will NOT take any calls from me. How can this get resolved lady manager??? What is the solution you are going to provide to make this RIGHT as it clearly states you provide the solutions. I did not break the brick wall down, I did not install the sliding door, I did not cause the leak why would I have to pay additional labor for something I did not do. Why am I left with a bad door or poor workmanship breaking out the brick. I paid cash....was the job claimed on your taxes TOM DUNN, OWNER ? YOUR REPLY HAS NO TRUTH TO IT lady manager. you can see last date of contact...TOM DUNN OWNER will not take calls from me..return calls. I used Culpeper Window and Siding for a Sliding Glass Door Job. The Manager Tammy replied to my original review. The Door was a high end door to begin with with low E Glass and a key, now the last door is the lowest grade, no Low E glass broken blinds inside door. The fact of the matter is the whole brick wall and 2 windows were removed by Culpeper Window and Siding to put in the new Sliding Door which leaked from the start after they finished". Not once was the the entire sliding door removed and the foundation around the door checked. The door has always leaked, from the BEGINNING lady manager and continues to leak. Tom the OWNER has seen it leak and I have documentation of that. I will post the next picture when it rains. I have the documentation from Tom DUNN , the owner that states he is NOT putting in anymore doors when I told him the water was coming over the ledge onto the dining room floor. So as for your comment you are "Committed to making sure we provide solutions when problems arise" is FALSE. The statement by the lady manager "best quality service" is FALSE. In this case those 2 statements do not apply to this customer. This has been on going from the day the job was "finished". There has been no solution granted, just sloppy bandaides. The solution for TOM DUNN , OWNER was to walk away from the job and leave me with a leaking door, blinds inside doors do not work. Fix the door Tom like I kept asking....TOM DUNN will NOT take any calls from me. How can this get resolved lady manager??? What is the solution you are going to provide to make this RIGHT as it clearly states you provide the solutions. I did not break the brick wall down, I did not install the sliding door, I did not cause the leak why would I have to pay additional labor for something I did not do. Why am I left with a bad door or poor workmanship breaking out the brick. I paid cash....was the job claimed on your taxes TOM DUNN, OWNER ? YOUR REPLY HAS NO TRUTH TO IT lady manager. I tell the truth...even under OATH! Anyone is welcome to come see this botch job. TOM I am not going away until you fix this door."

"Unprofessional visit. Showed up unannounced and we only knew they were there because one person stood 10 feet from our porch staring at us in through our living room window. My wife spent 10 minutes talking to them, they stated they had no business cards, they only had an appointment card but didn't present it. Honestly when you show up at someone's house you need some sort of identifier if your walking door to door in casual clothes. After the uncomfortable dead stare through the windows my wife and i have decided to post a No Solicitors sign. They didn't take no for an answer at first, pushing with more questions to circumvent the no she gave, as well as interrupted our dinner, as they showed up right at 6pm."

"The project went welll! The workers were very professional and polite."

"project not done yet"

"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"Great business. Super responsive and friendly. Highly recommend."

"George did an excellent job screening in our large back porch. It wasn't an easy task – he and his team were working with multiple surfaces and materials, unusually large window openings, and some unexpected shortages of supplies due to the pandemic. Nevertheless, George consistently communicated to ask our opinion on several aspects of the project to ensure it met our expectations, including when a screen door was unworkable (due to no fault of his), he quickly procured an alternative and installed the next day. George brought levity and attention to detail to the project, working to make sure everything was accomplished for maximum function and beauty. All this, and the project was completed for a very reasonable price. I would recommend George to anyone looking for a creative, affordable solution to summer mosquitos and maximizing your enjoyment of your outdoor space."

"I had my roof replaced by Long Home and it was a great experience. From start to finish, the customer service, communication, quality of materials, and speed of install was exceptional."